Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Property Manager

Company: Bozzuto

Location: Washington, DC

Posted Dec 04, 2024

Bozzuto is a company that values community, inclusivity, and professional growth. They are seeking a Property Manager who embodies their core values and has extensive experience in property management, hospitality, or retail industries. The role involves leading by example, managing financial performance, cultivating strong relationships, and inspiring team growth. Bozzuto offers competitive compensation, health & wellness benefits, paid leave, retirement planning, tuition reimbursement, and a diverse range of employee resource groups. The company is committed to the overall well-being and professional development of its team members.

Area Human Resources Manager, US - A8 - Washington, DC

Company: H&M

Location: Washington, DC

Posted Dec 04, 2024

H&M is seeking an Area HR Manager to lead as a Strategic Business Partner, ensuring the best colleague experience by implementing the H&M people strategy. The role involves fostering a high-performing culture, championing values-driven culture, and developing talent acquisition strategies. The ideal candidate should have 2-4 years of HR or retail leadership experience, strong customer service skills, and knowledge of legal requirements. H&M values diversity, offers comprehensive benefits, and encourages personal style expression with employee discounts.

DC Store Supervisor

Company: MM.LaFleur

Location: Washington, DC

Posted Dec 04, 2024

M.M.LaFleur, a female-founded womenswear company based in New York City, is seeking a Store Supervisor for its Washington, D.C. Georgetown store. The role involves driving revenue through individual selling, maintaining a book of business, and assisting with training the team on visual and operational processes. The ideal candidate should have strong customer service skills, brand knowledge, and the ability to create personal styling experiences. They must be comfortable in a fast-paced environment, have fashion and sales experience, and be able to work full-time including weekends and evenings. The position requires prolonged periods of standing/walking and frequent lifting of up to 30 lbs.

Cyber Risk Analyst

Company: Red Gate Group

Location: Washington DC

Posted Dec 04, 2024

The Red Gate Group is seeking a skilled Cyber Risk Analyst to support the Defense Threat Reduction Agency (DTRA) in Reston, VA. The role involves working with DoD programs to discover their cyber risks, understand policies, and develop a mitigation plan. The candidate will work with engineers and subject matter experts to assess the entire threat landscape and help guide clients through a plan of action with presentations, white papers, and milestones. The ideal candidate will have 5+ years of experience in a professional IT environment, 3+ years of experience with cybersecurity, and 3+ years of experience with Assessment and Authorization (AampA) in support of DoD and IC programs.

Manager-Product Management

Company: GEICO

Location: Washington DC

Posted Dec 04, 2024

GEICO is looking for a Product Manager to join their Commercial Lines Delivery team. The ideal candidate should have a proven record of driving results, facilitating conflict resolution, and demonstrating strong leadership skills. The role is a hybrid position requiring onsite presence at GEICO's offices. The Product Manager will work closely with tech leadership and architecture, manage all aspects of a product feature lifecycle, and foster a strong agile discipline.

Technical Writer

Company: Harmonia Holdings Group

Location: Washington DC

Posted Dec 04, 2024

Harmonia Holdings Group LLC is a rapidly growing federal government contractor committed to providing innovative high-performing solutions to government clients. They are seeking a Technical Writer with a Top Secret Security Clearance to develop comprehensive documentation, gain deep understanding of products and services, and write user-friendly content that meets the needs of the target audience.

Systems Consultant (Recording Studio)

Company: KeenLogic

Location: Washington DC

Posted Dec 04, 2024

KeenLogic is seeking a Systems Consultant to work with the US Senate Office of the Sergeant at Arms, providing expert support for hardware and software systems in professional recording studios. The role involves supporting both Windows and Apple environments, managing studio-specific hardware, and assisting with mobile device integration. The candidate must have a Bachelor's degree in a relevant field, 5+ years of direct customer support experience, and exceptional verbal and written communication skills.

Senior Database Engineer

Company: Harmonia Holdings Group

Location: Washington DC

Posted Dec 04, 2024

Harmonia Holdings Group LLC is a rapidly growing federal government contractor seeking a Senior Database Engineer to join their team. The role involves ensuring database systems are robust, efficient, and scalable, collaborating with cross-functional teams, and leading projects to enhance database infrastructure. The company offers competitive compensation, a family-focused culture, and various benefits.

Help Desk Support Specialist

Company: Leidos

Location: Washington DC

Posted Dec 04, 2024

The National Security Sector of Leidos is offering a career opportunity for a Help Desk Support Specialist to work with the G2 Army MI Enterprise, providing IT repair maintenance operations logistics and engineering services. The position requires an active Top Secret SCI DoD security clearance and is based at the Pentagon. The role involves managing and supporting Incident Tickets, Service Requests, Change Requests, System Performance, and Identity Management Requests for both onsite and offsite personnel. The job requires a high school diploma or equivalent with 5+ years of related technical support experience, a working knowledge of computers, and currently possessing a DoD IAT Level II certification such as a Security+CE.

Systems Consultant

Company: KeenLogic

Location: Washington DC

Posted Dec 04, 2024

KeenLogic is seeking a Systems Consultant to work with the US Senate Office of the Sergeant at Arms on hardware and software systems across Windows and Apple environments. The role involves troubleshooting, customer support, and ensuring users can efficiently utilize technology solutions. The position requires a Bachelor's degree, 5+ years of customer support experience, and technical expertise in multi-platform environments.

Federal Contracts Administrator

Company: Simple Technology Solutions

Location: Washington DC

Posted Dec 04, 2024

Simple Technology Solutions is looking for a Federal Contracts Administrator to join their team. The role involves supporting various aspects of subcontract administration and compliance with federal government contracting requirements. The company values collaboration, lifelong learning, and equity, and offers special incentives for team members living in qualified HUBZones. STS is committed to equal employment opportunity and prohibits discrimination, harassment, and retaliation.

Technical Lead

Company: Harmonia Holdings Group

Location: Washington DC

Posted Dec 04, 2024

Harmonia Holdings Group LLC is a rapidly growing federal government contractor committed to providing innovative high-performing solutions to government clients. They are looking for a Technical Lead to manage a team of system and network admins for installation, configuration, maintenance, and security of their IT infrastructure. The role requires a Top Secret clearance with SCI and a bachelor's degree in a relevant field. The company offers competitive compensation, a family-focused culture, and a dynamic work environment with various benefits.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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