Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

IT Specialist

Company: U.S. Department of State

Location: Washington, DC

Posted Dec 03, 2024

The job is in the Office of Analytics, Deputy Assistant Secretary of Research and Analytics, Bureau of Global Public Affairs, Department of State. The role involves managing operations for cloud infrastructure supporting open-source information collection and analysis, leading IT infrastructure testing, and establishing relationships with GPA and Department stakeholders. Requirements include U.S. citizenship, Secret security clearance, and at least 1 year of specialized IT experience, including data warehouse operations, data mining, and cloud-based solution development.

Federal Deployment Manager

Company: Palo Alto Networks

Location: Washington, DC

Posted Dec 03, 2024

Palo Alto Networks is dedicated to being the leading cybersecurity partner, ensuring a safer digital world. They value innovation, collaboration, and integrity. The company offers a supportive work environment with flexible development programs and a focus on employee wellbeing. The National Security Division seeks a Deployment Manager to specialize in serving public sector customers, particularly in leveraging Internet Landscape Intelligence (ILI) capabilities for Department of Defense, Intelligence Community, and Federal Civilian customers. The ideal candidate should have 5+ years of technical client delivery experience, a strong understanding of cyber threats, and excellent communication skills.

Relationship Manager, Business Cards & Payments - Acquisitions (DC & Southern MD)

Company: Capital One

Location: Washington, DC

Posted Dec 03, 2024

Capital One is seeking a Relationship Manager for Business Cards & Payments in Washington DC & Southern Maryland. The ideal candidate should be a self-starter, disciplined, autonomous, and have a high sense of urgency to deliver on customer needs. The role involves building long-term relationships with small and mid-sized businesses, understanding their business and B2B wallet, and helping them identify the right products to optimize rewards and benefits. The candidate will be responsible for multiple aspects of the sales cycle, including building a go-to-market business plan, identifying and qualifying leads, cold-calling c-suite executives, assessing customer needs, and driving new account engagement. The role requires excellent project and process management, interpersonal influence, networking, project ownership, and workflow management skills. The minimum and maximum full-time annual salary for this role is $105,000.

Cybercrime Disruption Specialist

Company: Bank of America

Location: Washington, DC

Posted Dec 03, 2024

Bank of America is seeking a Cybercrime Specialist to join their Cybercrime Disruption & Response team. The role involves researching and understanding the cybercriminal ecosystem, identifying emerging threats, and collaborating with enterprise stakeholders to prevent cybercrime. The ideal candidate should have 3+ years of experience in cyber fraud, threat intelligence, or cyber threat evaluation, and proficiency in data analysis and Python. The position offers a competitive salary and benefits package, with opportunities for career growth and making a significant impact in the field of cybersecurity.

Network & AWS Operations Specialist

Company: Addison Group

Location: Washington, DC

Posted Dec 03, 2024

A cloud services company is seeking a security-focused DevOps engineer with extensive experience in automation tooling, system administration, and Linux/UNIX operating systems. The role involves researching and architecting secure solutions, designing high-performance, scalable, and fault-tolerant systems, and deploying self-service security solutions. The ideal candidate should be comfortable with multiple programming languages, configuration-as-code, and various technologies including iptables, TCP/IP, and version control tools. Strong communication skills and the ability to work independently or collaboratively are required. Experience with SaaS/PaaS solutions, virtualization, and database platforms is a plus.

Warehouse Manager for AMTRAK - Washington DC

Company: Aramark

Location: Washington, DC

Posted Dec 03, 2024

The Warehouse Manager position at Aramark involves supervising commissary activities, ensuring smooth food and supply flow to Amtrak trains, and managing costs. Responsibilities include coordinating activities, maintaining work methods, enforcing policies, and supervising staff. The role requires an Associates Degree in Business/Operations/Management, industry background in vending, food service, or route distribution, and functional background in route driving. Aramark offers competitive compensation and benefits, including medical, dental, vision, retirement savings plans, and paid days off.

Quality Assurance Manager

Company: MTM

Location: Washington DC

Posted Dec 03, 2024

The job posting is for a Manager Quality Assurance position at MTM, a company that values innovation, collaboration, and growth. The role involves supervising a team, ensuring compliance with client requirements, and providing training and support. The company offers competitive pay, benefits, and a casual dress environment.

Watch Officer

Company: Skyepoint Decisions

Location: Washington, DC

Posted Dec 03, 2024

SkyePoint Decisions, a leading Cybersecurity Architecture and Engineering firm, is seeking a Watch Officer. The role involves supporting the IT Operations Center, monitoring network and server performance, and ensuring the security of critical business functions. The ideal candidate should be a U.S. citizen with a minimum of an Interim Secret clearance, possessing strong IT skills, ITIL concepts understanding, and excellent communication skills. SkyePoint offers competitive compensation, benefits, and a flexible work environment.

Finance Shared Services - Accounting -Payroll Advisor (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Dec 03, 2024

Fannie Mae is seeking a Payroll Advisor with 6 years of experience in full-cycle payroll processing using Workday. The role involves collecting, compiling, and entering payroll data, processing U.S. payrolls, resolving discrepancies, reconciling tax filings, and ensuring compliance with regulations. The ideal candidate should have a Bachelor's degree, strong communication skills, and a positive attitude. Fannie Mae offers a flexible hybrid work environment and comprehensive benefits.

Sr TRIRIGA Application Developer

Company: JLL Technologies

Location: Washington DC

Posted Dec 03, 2024

The job posting is for a Sr TRIRIGA Application Developer position at JLL, a global provider of real estate and investment management services. The job involves developing and implementing TRIRIGA-based solutions for the US Federal customer. The company offers a supportive culture, comprehensive benefits package, and personalized benefits that support personal wellbeing and growth.

Specialty Pharmacy Technician

Company: CVS Health

Location: Washington, DC

Posted Dec 03, 2024

CVS Health is seeking a Pharmacy Technician for their CarePlus Specialty Pharmacy team, specializing in various diseases. The role involves ensuring correct medication filling, accurate prescription information entry, patient communication for delivery or pickup, and inventory management. The position offers a comprehensive benefits package, including medical, dental, vision insurance, and more. Required qualifications include 1+ years of pharmacy technician experience and active registration with the District of Columbia Board of Pharmacy. Preferred qualifications include bilingual skills, PTCB Certification, and previous retail or customer service experience.

Pharmacy Intern

Company: CVS Health

Location: Fort Washington, PA

Posted Dec 03, 2024

CVS Health is offering a 3rd year pharmacy intern position with opportunities for professional growth and making a significant impact in healthcare. The role involves ensuring patient safety, managing pharmacy operations, and delivering exceptional customer service. Interns will work under a licensed pharmacist, participating in patient care programs, and demonstrating empathy and compassion. The position requires strong communication skills, relevant work experience, and valid intern/technician licensure. Proficiency in Microsoft Office Suite is preferred.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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