Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Senior Director, Program Management

Company: Shield AI

Location: Washington DC

Posted Dec 03, 2024

The PMO Lead will oversee a team of Program Managers and Technical Program Managers, ensuring the successful execution of large-scale efforts and rapid prototypes. The role requires strong leadership, collaboration, and analytical skills, with a proven track record of leading cross-functional teams and delivering results.

Multifamily Credit Underwriting and Operations - Advisor (Open to Remote)

Company: Fannie Mae

Location: Washington, DC

Posted Dec 03, 2024

Fannie Mae is seeking a Multifamily Credit Underwriting and Operations - Advisor with 6 years of related experience in Multifamily and GSE loan structuring. The role involves 50% governance activities, such as maintaining procedures, building oversight frameworks, managing internal audits, and collaborating with stakeholders. The other 50% is focused on transaction review, advising on risks and costs, and analyzing lending decisions. The ideal candidate will have experience in financial and trend analysis, credit risk assessment, and strong communication skills. Fannie Mae offers a flexible hybrid work environment and comprehensive benefits.

Assistant Manager Continuing Care Operations

Company: Kaiser Permanente

Location: Tacoma, Washington

Posted Dec 03, 2024

The job description outlines the responsibilities of a Case Manager in the NHS care areas, including managing daily operations, ensuring quality patient care, and supporting staff engagement and development. The ideal candidate should have experience in case management, nursing, and leadership roles, with knowledge of regulatory requirements and healthcare delivery systems.

Assistant Manager Continuing Care Operations Capitol Hill Seattle

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Dec 03, 2024

The role involves managing daily operations in NHS care areas, overseeing Case Management teams and patient services, ensuring quality patient care, and maintaining a positive patient experience. Key responsibilities include operational excellence, patient experience, staff engagement & development, financial stewardship, and compliance & emergency preparedness. The ideal candidate should have a minimum of 2 years of Case Management experience as a nurse, a Bachelor's degree in nursing, and a valid RN license. Preferred qualifications include experience as a clinical lead or supervisor in a long-term care environment and increasingly responsible operations experience.

Data Scientist

Company: Visa

Location: Washington, DC

Posted Dec 03, 2024

Visa, a global leader in payments and technology, is seeking a Data Scientist to join their Global Data Science group. The role involves using Visa's extensive data set to build solutions that impact business partners. Key responsibilities include brainstorming innovative data uses, communicating with clients, developing visualizations, and crafting products from analyses. The ideal candidate should have 2+ years of work experience, a degree in an analytical field, and proficiency in SQL, Excel, PowerPoint, Tableau, and statistical software. This is a hybrid role requiring 2-3 days in the office per week. The estimated salary range is $110,000 to $164,500 per year.

Senior Property Manager (Lease-Up)

Company: Bozzuto

Location: Washington, DC

Posted Dec 03, 2024

Bozzuto is a company that prioritizes promoting goodness and building communities. They offer various services in designing, building, managing, and maintaining unique residences. The organization values creativity, concern, passion, and the pursuit of perfection. As a General Manager, one would lead by example, inspire the team, manage finances, and cultivate strong relationships with all constituents. The role requires a college degree, extensive property management experience, and proficiency in industry software. Bozzuto offers competitive compensation, health benefits, retirement planning, tuition reimbursement, and a supportive work environment.

Relationship Manager I - Business Banking

Company: PNC

Location: Fort Washington, PA

Posted Dec 03, 2024

PNC is seeking a Relationship Manager I - Business Banker in Ambler, Pennsylvania. The role involves managing cash flow solutions for businesses with annual sales between $1 million and $5 million. The successful candidate will act as a trusted advisor, facilitating cash flow conversations with clients and prospects, and managing the sales cycle to optimize business cash flow. Key responsibilities include developing Center of Influence (COI) relationships, on-boarding and expanding the business portfolio, and handling credit and non-credit products. The ideal candidate will have a university degree, 3+ years of relevant industry experience, and skills in client relationship building, credit, and financial analysis. PNC offers comprehensive benefits including health insurance, retirement plans, and paid time off.

Assistant Store Manager (Howard Shaw)

Company: TD Bank

Location: Washington, DC

Posted Dec 03, 2024

TD Securities offers a comprehensive Total Rewards package including base salary, variable compensation/incentive awards, health and well-being benefits, savings and retirement programs, paid time off, banking benefits, career development opportunities, and reward and recognition. They are committed to providing support for colleagues' financial, physical, and mental well-being goals through regular development conversations, training programs, and a competitive benefits plan. TD values diversity and offers many different career paths within the organization.

Retail Food & Beverage Manager - Walter E Washington Convention Center

Company: Aramark

Location: Washington, DC

Posted Dec 03, 2024

The Food Retail Brand Location Manager position at Aramark involves managing dining operations, ensuring customer satisfaction, and overseeing team development. The role requires at least 4 years of experience, with 1-3 years in a management position and previous retail experience. A bachelor's degree or equivalent is needed. Responsibilities include maintaining safety standards, identifying client needs, and managing profit and loss statements. The salary ranges from $68,000 to $72,000, with potential for bonuses. Aramark offers comprehensive benefits and emphasizes employee growth and development.

Director, Program Management (R3036)

Company: Shield AI

Location: Washington DC

Posted Dec 03, 2024

The job posting is seeking a Director of Program Management to lead the development and delivery of transformative Artificial Intelligence AI for Shield AIs segment of products. The role involves program leadership, strategic shaping, team development, growth strategy, international markets, and project management. The ideal candidate should have a strong technical understanding, excellent communication skills, and experience in technical program management or managing product development lifecycles.

Sr Manager, GTM Strategic Analytics (SLF)

Company: Thomson Reuters

Location: Washington, DC

Posted Dec 03, 2024

Thomson Reuters is seeking a Sr Manager, GTM Strategic Analytics (SLF) for their GTM Planning and Strategy department. The role involves conducting market research, strategic planning support, operational efficiency, customer and sales enablement, and product launch coordination. Key responsibilities include analyzing sales data, generating reports, assisting in GTM strategy development, improving operational efficiency, providing sales tools and insights, and coordinating product launches. The ideal candidate should have a 4-year degree, 5+ years of sales or GTM Strategy experience, and strong skills in market research, strategic planning, operational efficiency, sales enablement, product launch management, and data analysis. Thomson Reuters offers a comprehensive benefits package, including wellbeing, culture, learning & development, social impact, and purpose-driven work.

Teller PT - Maple Glen

Company: Wells Fargo

Location: Fort Washington, PA

Posted Dec 03, 2024

Wells Fargo is promoting a positive work environment, emphasizing career growth, robust benefits, and work-life balance. They are seeking a Teller in their Consumer, Small & Business Banking division. The role involves customer engagement, transaction processing, and relationship building. Required qualifications include customer interaction experience, while desired qualifications encompass customer service, tech education, and team collaboration skills.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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