Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Director of Capture Management - Remote

Company: UnitedHealth Group

Location: Washington, DC

Posted Dec 03, 2024

Optum Serve is offering a leadership role in Capture Management, focusing on high-priority federal healthcare opportunities. The Director will lead a team of capture managers, oversee strategic capture efforts, and ensure successful execution of multiple concurrent pursuits. The role involves team leadership, strategic capture leadership, customer understanding, and win strategy development. Required qualifications include 5+ years of leadership experience, federal business development, and capture management, with a proven track record of winning large federal opportunities. Proficiency in capture management methodologies and federal procurement processes is essential. The role offers flexibility to work remotely and a comprehensive benefits package.

Client Partner, B2B

Company: Dow Jones

Location: Washington, DC

Posted Dec 03, 2024

Dow Jones, a renowned global provider of news and business information, is seeking a B2B Client Partner. The role involves developing and maintaining client relationships, selling Dow Jones products and services, and increasing client satisfaction and retention. The ideal candidate should have 5+ years of client sales experience, preferably in advertising, and industry sector knowledge. Key responsibilities include creating a relationship management plan, qualifying opportunities, and closing media sales opportunities. The candidate must possess superior communication skills, organizational abilities, and a strong track record in client service and revenue growth.

GRC Analyst

Company: Meta

Location: Washington, DC

Posted Dec 03, 2024

Meta is seeking a GRC Analyst to join its team, focusing on data analysis for informed decision-making around GRC programs. The role involves data definition, quality assurance, exploration, visualization, reporting, and collaboration with various teams. The ideal candidate should have 5+ years of analytics experience, strong SQL skills, and proficiency in data tools like Tableau or Power BI.

Corporate Account Manager

Company: Adobe

Location: Washington, DC / Remote

Posted Dec 03, 2024

Adobe, a company dedicated to transforming digital experiences, is seeking an experienced Account Manager for its Digital Media America's Field Sales team. The role involves driving strategic C-Suite relationships, high retention rates, and revenue growth within assigned accounts. The AM will lead a team, develop account strategies, and collaborate with various Adobe groups and partners. Successful candidates should have a minimum of 5+ years in strategic account management, strong C-Suite contacts, and proven ability to lead matrixed organizations in selling sophisticated software solutions. The compensation range is $157,900 -- $291,500 annually, depending on the location and specific job-related factors.

Sales & Marketing Associate

Company: Bozzuto

Location: Washington, DC

Posted Dec 03, 2024

Bozzuto is a company that values community, inclusivity, and exceptional experiences. They are seeking a Sales & Marketing Associate who is customer-focused, communicative, and passionate about social media. The role involves converting leads into community tours, conducting personalized tours, building brand loyalty, and working weekends. Bozzuto offers competitive compensation, health & wellness benefits, paid leave, retirement planning, tuition reimbursement, and a diverse range of employee resource groups. The company is committed to the professional growth and well-being of its team members.

Sanitation Specialist - Food Services

Company: Aramark

Location: Washington, DC

Posted Dec 03, 2024

Aramark Healthcare is recruiting a Food Safety Specialist for Children's National Medical Center in Washington D.C. The role involves coordinating safety, sanitation, and risk programs, and functioning as a key point of contact for occupational safety, food safety, and environmental compliance. The position requires a Bachelor's degree, 3-5+ years of relevant experience, and a Certified ServSafe trainer or ability to obtain within the first 6 months. The salary range is $65,000 to $70,000, with additional benefits including medical, dental, vision, retirement savings plans, and paid days off.

Food Supervisor

Company: Sodexo

Location: Washington, DC

Posted Dec 03, 2024

Sodexo is seeking a Food Supervisor for Howard University Hospital. The role involves overseeing food operations, ensuring a safe working environment, and facilitating employee training. The company offers a flexible work environment, ongoing training, and a comprehensive benefits package. Sodexo values diversity and inclusion, and the role requires 1+ years of related experience and supervisory experience if possible.

Senior Business Development Executive - Federal Civilian

Company: TransUnion

Location: Washington, DC

Posted Dec 03, 2024

TransUnion is seeking an experienced enterprise sales professional with 8+ years in Federal Government solutions, preferably with data analytics industry experience. The role involves creating and executing sales plans, collaborating with cross-functional teams, and leading complex contract negotiations. The company offers a welcoming environment, opportunities for skill development, and competitive benefits including flexible time off, tuition reimbursement, and parental leave. TransUnion is committed to diversity and equal opportunity employment.

Food Service Manager

Company: Aramark

Location: Washington, DC

Posted Dec 03, 2024

The Food Service Manager at Aramark is responsible for overseeing dining operations, ensuring customer satisfaction, and managing team performance. Key responsibilities include leadership development, client relationship management, financial performance, productivity, compliance, and additional front-of-house duties. Aramark values employees who can maintain a safe environment, demonstrate strong interpersonal skills, and uphold company standards. The role requires at least one year of management experience and a Bachelor's degree or equivalent.

Manufacturer Intelligence Manager

Company: CVS Health

Location: Washington, DC

Posted Dec 03, 2024

CVS Health is seeking a Manufacturer Intelligence Manager to support strategic interactions with pharmaceutical manufacturers. The role involves developing and managing data and insights about partners, converting insights into actionable strategies, and providing strategic intelligence for new ventures. The ideal candidate will have 5+ years of experience, preferably in pharmaceutical or consulting, with a strategic mindset and strong communication skills. Proficiency in SQL, Tableau, and CRM systems is required.

Shift Supervisor Trainee

Company: CVS Health

Location: Washington, DC

Posted Dec 03, 2024

CVS Health is offering a Shift Supervisor Trainee position, an entry-level role designed to prepare employees for higher-level supervisory roles. The role involves working effectively with store management and crews, supervising activities, and communicating information. The trainee will also learn about key business aspects and CVS/pharmacy culture. Upon successful completion, they can be considered for Operations Supervisor or Shift Supervisor positions. These roles involve leading store staff, ensuring smooth operations, and maintaining excellent customer service. The job requires deductive reasoning, analytical skills, computer skills, and advanced communication. The pay range is $18.25 - $26.00, and the company offers comprehensive benefits including medical, dental, vision, 401(k), life insurance, disability benefits, well-being programs, education assistance, and more.

Store Associate

Company: CVS Health

Location: Washington, DC

Posted Dec 03, 2024

CVS Health is seeking Retail Store Associates to join their team, emphasizing a human-centric approach to healthcare. The role involves providing excellent customer service, maintaining the sales floor, supporting store activities, and assisting in the pharmacy. The company offers competitive pay, comprehensive benefits, and opportunities for career growth. No prior retail experience is required, but a high school diploma is preferred.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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