Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Part-Time Seasonal Editor (Sales Associate), Washington DC

Company: Glossier

Location: Washington, DC

Posted Nov 19, 2024

Glossier is a beauty company that prioritizes community and customer experience. They seek an Editor to ensure product presentation, packaging, and care align with their mission. The role involves collaborating with the team to create seamless customer experiences, both in-store and online. The ideal candidate should have 2+ years of customer service experience, preferably in retail or hospitality, and a passion for creating memorable experiences. They must be adaptable, empathetic, and a strong team player, with a focus on operational excellence and adherence to safety standards.

Laboratory Assistant, Travel Group

Company: Kaiser Permanente

Location: Bellevue, Washington

Posted Nov 19, 2024

The Lab Assistant position involves performing pre-analytic phases of lab testing, including specimen collection and processing. Duties also encompass customer service, data entry, and maintenance tasks. The role requires knowledge of special specimen handling for specific patient groups and compliance with safety and accreditation requirements. Basic computer skills, good communication, and problem-solving abilities are essential. Preferred qualifications include recent phlebotomy or clinical lab experience.

Federal Enterprise Account Executive - DHS

Company: Qualtrics

Location: Washington DC

Posted Nov 19, 2024

The text describes the company Qualtrics and its mission to help organizations deliver exceptional frontline experiences. It highlights the company's culture of collaboration, hard work, and commitment to winning. The text also describes the role of a Federal Enterprise Account Executive, which involves leading sales efforts within the assigned territory and driving revenue growth.

Pharmacy Technician

Company: CVS Health

Location: Fort Washington, PA

Posted Nov 19, 2024

CVS Health is inviting applications for Pharmacy Technicians, emphasizing their commitment to human-centric healthcare. The role involves delivering compassionate care, managing prescriptions, and ensuring regulatory compliance. New hires must complete a training program and satisfy state licensing requirements. The position offers opportunities for career growth and a range of benefits, including medical, dental, vision, 401(k), life insurance, disability benefits, well-being programs, and more. CVS Health values accountability, caring, collaboration, innovation, and integrity.

Senior Billing Specialist

Company: The Washington Post

Location: Washington, DC

Posted Nov 19, 2024

The Washington Post is hiring a Senior Billing Specialist to manage billing and financial processes for print subscribers and agents. The ideal candidate should have a strong finance background, excellent communication skills, and the ability to work independently. Responsibilities include processing daily billing, resolving discrepancies, and maintaining billing files. The role demands a detail-oriented, proactive individual with analytical skills and the ability to adapt to change. Benefits include competitive medical coverage, pension, 401(k) match, and 20 weeks of paid parental leave.

Client Service Representative

Company: CSC

Location: Washington DC

Posted Nov 19, 2024

CSC is a global business that provides knowledge-based solutions to clients worldwide. They are hiring Client Service Representatives for their Motor Vehicle team, who will work directly with clients to provide solutions that help their business run smoother and smarter. The company offers competitive benefits, paid time off, and opportunities for growth.

Pharmacy Technician (Per Diem/On-Call)

Company: Kaiser Permanente

Location: Renton, Washington

Posted Nov 19, 2024

The text describes a job role for a pharmacy technician within the PCC-WA team. The technician will support pharmacists in preparing and dispensing medications, performing tasks such as typing prescriptions, processing refills, stocking shelves, and maintaining inventory. They will also ensure patient safety, stay updated on clinical initiatives, and work effectively as part of a team. Basic qualifications include completion of a pharmacy technician training program and obtaining a Pharmacy Technician Certification in Washington. Preferred qualifications include prior experience in pharmacy, IV experience, warehouse experience, and knowledge of managed care health systems.

Senior Named Account Executive, Washington DC, Maryland & Virginia

Company: Cloudflare

Location: Washington, DC

Posted Nov 19, 2024

Cloudflare, a leading company in the Internet infrastructure sector, is seeking a highly motivated Named Account Executive for a remote role based in Washington DC, Virginia, or Maryland. The role involves managing a set of large accounts, driving business partnerships, and leveraging Cloudflare's solutions for digital transformation. The ideal candidate should have 6+ years of experience in cloud networking and security, strong sales acumen, and the ability to build relationships quickly. Cloudflare is committed to building a better Internet, protecting free speech, and maintaining user privacy.

Shift Supervisor Trainee

Company: CVS Health

Location: Washington, DC

Posted Nov 19, 2024

CVS Health is offering a Shift Supervisor Trainee position, an entry-level role designed to prepare employees for higher-level supervisory roles. The role involves working effectively with store management and crews, supervising activities, and ensuring smooth store operations. The company emphasizes a human-centric approach to healthcare, focusing on personal, convenient, and affordable solutions. Upon successful completion of the training, trainees can be considered for Operations Supervisor or Shift Supervisor positions. The role requires deductive reasoning, analytical skills, and computer skills. The pay range is $18.25 - $26.00, and the company offers comprehensive benefits including medical, dental, vision, 401(k), life insurance, disability benefits, well-being programs, and education assistance.

MRI Technologist - 30 Hrs Float- 5k SOB - Tacoma

Company: Kaiser Permanente

Location: Tacoma, Washington

Posted Nov 19, 2024

The job posting is for a Radiologic Technologist position, specifically for MRI procedures. The role involves providing high-quality patient imaging, ensuring patient safety, and maintaining equipment. Key responsibilities include performing diagnostic tests, providing customer service, and adhering to safety protocols. The company is committed to its employees, recently offering a wage increase of up to 9% retroactively. The ideal candidate should have a minimum of one year of direct experience with cross-sectional anatomy, and be certified as a Radiologic Technologist. Additional qualifications include knowledge of radiation safety, infection control practices, and excellent communication skills.

RN Case Manager Liaison Nurse (ER/ED) - 0.75 FTE Silverdale WA (St. Michael ER) 5K Hiring Incentive

Company: Kaiser Permanente

Location: Silverdale, Washington

Posted Nov 19, 2024

Kaiser Foundation Health Plan of Washington is seeking a Care Manager or Liaison Nurse with at least three years of recent RN medical/surgical/ambulatory clinical experience. The role involves case management for patients hospitalized at a nearby network facility, focusing on optimal health care outcomes and appropriate resource utilization. Responsibilities include assessing patients, developing patient-centered care plans, coordinating interventions, and advocating for patient care needs. The nurse will also collaborate with healthcare professionals, monitor patient responses, and participate in program effectiveness measurement. Basic qualifications include a Bachelor's degree, Registered Nurse License (Washington), and Case Manager Certificate within 24 months of hire. Preferred qualifications include experience in utilization review, ambulatory case management, or disease management.

Vehicle and Ground Concepts Department - Associate Director

Company: The Aerospace Corporation

Location: Washington DC

Posted Nov 19, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, providing innovative solutions and technical expertise. The company is committed to providing an inclusive and diverse workplace, and offers a competitive compensation package and benefits.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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