Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

RN Case Manager Liaison Nurse (Inpt Discharge Planning) - 1.0 FTE Seattle WA (Swedish First Hill) 5K Hiring Incentive

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Nov 19, 2024

The Care Manager, or Liaison Nurse, is responsible for discharge planning and follow-up care for Kaiser Foundation Health Plan of Washington patients hospitalized at a nearby network facility. They work in two settings on a rotating schedule, carrying a case load of patients in one of the Kaiser medical centers. The role involves assessing patients, developing patient-centered case management plans, coordinating interventions, and advocating for patient care needs. The Liaison Nurse collaborates with various healthcare professionals, monitors patient responses to interventions, and ensures a seamless continuum of care. Basic qualifications include a Bachelor's degree, RN license in Washington, and three years of recent RN clinical experience. Preferred qualifications include experience in utilization review, ambulatory case management, or disease management.

Pharmacy Technician

Company: CVS Health

Location: Washington, DC

Posted Nov 19, 2024

CVS Health is inviting applications for Pharmacy Technicians, emphasizing their commitment to human-centric healthcare. The role involves delivering compassionate care, managing pharmacy workstations, and ensuring regulatory compliance. New hires must complete a training program and meet state licensing requirements. The position offers opportunities for career growth and a range of benefits, including medical, dental, vision, 401(k), life insurance, disability benefits, and well-being programs.

Associate Platform Consultant

Company: Yext

Location: Washington, DC

Posted Nov 19, 2024

Yext is hiring an Associate Platform Consultant to provide platform configuration and data management services to its customers. The role involves working directly with clients to identify goals and requirements, configuring the Yext environment, managing multiple requests, and partnering with the broader account team to exceed client expectations. The ideal candidate should have a BA/BS degree, 2-4 years of experience in software implementation or consulting, strong communication skills, and proficiency in data analysis. Bonus points for understanding of relational databases and project management certifications.

Executive Assistant - Senior Associate (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Nov 19, 2024

Fannie Mae is seeking an experienced Executive Assistant - Senior Associate to provide administrative and logistical support to the General Counsel / Corporate Secretary. The role involves managing calendars, arranging meetings and travel, coordinating events, and interfacing with internal and external stakeholders. The ideal candidate will have at least 2 years of experience supporting senior executives, strong judgment, attention to detail, and excellent communication skills. Fannie Mae offers a flexible hybrid work environment and a comprehensive benefits package.

Strategic Sales Operations Manager

Company: Hitachi Vantara

Location: Washington DC

Posted Nov 19, 2024

The company is looking for a Strategic Sales Operations Manager to join their global team. The role involves managing the sales cycle, providing support and escalation, and collaborating with various teams. The company values diversity, equity, and inclusion, and offers industryleading benefits and services.

Stage Door Attendant (Part-Time)

Company: The Kennedy Center

Location: Washington, DC

Posted Nov 19, 2024

The Kennedy Center, a cultural hub and memorial to President John F. Kennedy, is seeking a Stagedoor Attendant. The role involves providing excellent customer service, managing backstage traffic, assisting with hospitality, maintaining cleanliness, ensuring COVID-19 protocols, and reporting maintenance issues. The ideal candidate should have a GED, relevant work experience, strong interpersonal skills, and the ability to make independent decisions aligning with Kennedy Center policies.

Client Account Assistant

Company: Hogan Lovells

Location: Washington DC

Posted Nov 19, 2024

The job description is for a Client Account Assistant who will support and collaborate with other teams to provide high-level client service. The role requires excellent proofreading and communication skills, as well as experience working independently and in a team.

Senior Payments Compliance Counsel

Company: TikTok

Location: Washington, DC

Posted Nov 19, 2024

TikTok, a leading platform for short-form mobile videos, seeks a Payments Compliance Counsel for its Global Legal Compliance Payments team. The role involves counseling product teams on payment issues, collaborating with various internal stakeholders, and staying updated on financial service regulations. The ideal candidate should be a qualified lawyer with fintech/payments industry experience, possessing strong judgment, issue identification skills, and the ability to simplify complex themes.

Solutions Consultant - Strategics

Company: Palo Alto Networks

Location: Washington, DC

Posted Nov 19, 2024

Palo Alto Networks is a cybersecurity company dedicated to protecting the digital way of life. They are committed to innovation, challenging the status quo, and fostering a culture of disruptive innovation and collaboration. The Solutions Consultant role involves providing technical leadership, defining solutions for customers' security transformation, and driving sales quotas. The company values diversity, offers comprehensive benefits, and is an equal opportunity employer. However, they do not sponsor work visas for this position.

Store Associate

Company: CVS Health

Location: Washington, DC

Posted Nov 19, 2024

CVS Health is seeking Retail Store Associates to join their team, emphasizing a human-centric approach to healthcare. The role involves providing excellent customer service, maintaining the sales floor, supporting store activities, and assisting in the pharmacy. The company offers competitive pay, comprehensive benefits, and opportunities for career growth. No prior retail experience is required, but a high school diploma is preferred.

Risk Lead-Capital Markets Trading (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Nov 19, 2024

Fannie Mae is seeking a Risk Management Lead Associate to guide a team in assessing and identifying potential risks to the enterprise. The role involves preparing analyses and reports, monitoring information to reduce risk, documenting resolutions, and collaborating with key stakeholders. The ideal candidate will have a Bachelor's degree, strong communication skills, and experience in model risk management and Capital Markets. Fannie Mae offers a flexible hybrid work environment and a comprehensive benefits package.

Customer Management Solutions - Customer and Partner Management - Senior Associate (Flexible Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Nov 19, 2024

Fannie Mae is a company that helps people buy and rent homes. They offer a flexible work environment and opportunities to grow your career. The company is looking for a Customer Management Solutions Senior Associate to oversee customer network development and customer support activities.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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