Customer Satisfaction Jobs in Washington DC

40,680 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Senior Property Manager (Lease-Up)

Company: Bozzuto

Location: Washington, DC

Posted Nov 19, 2024

Bozzuto is a company that values community, inclusivity, and excellence. They strive to create exceptional experiences for all stakeholders, from residents to associates. The General Manager role involves leading by example, inspiring the team to meet sales, marketing, and operational goals, managing financial performance, and cultivating strong relationships with all constituents. Bozzuto offers competitive compensation, health benefits, paid leave, retirement planning, and tuition reimbursement, fostering a supportive environment for professional growth.

Network Engineer

Company: CACI International Inc

Location: Washington DC

Posted Nov 19, 2024

The job posting is for a Network Engineer position at CACI, a company that enhances the ability of federal government customers to preserve national security. The job involves supporting the nation's intelligence and DoD community, working with large data sets, and solving complex data challenges. The company offers a culture of integrity, an environment of trust, and a focus on continuous growth.

Cash Processor

Company: Brink’s

Location: Washington DC

Posted Nov 19, 2024

The text describes the company Brinks and its job opportunities, highlighting its commitment to respect, trust, and integrity. It also mentions the skills and qualifications required for the Cash Logistics Processor role.

Phlebotomist

Company: Labcorp

Location: Fort Washington, PA

Posted Nov 19, 2024

Labcorp is seeking a Phlebotomist for a role in either a Patient Service Center or Client office. The position involves providing exceptional customer service, performing skilled specimen collections, and being the face of the company. The role offers opportunities for continuous growth within the organization, comprehensive benefits, and a quarterly incentive bonus program. The work schedule is Monday - Friday 7:30am - 3:00pm and rotating Saturdays. Requirements include a high school diploma or equivalent, phlebotomy certification or completed training program, proven customer service skills, strong communication abilities, and flexibility to work overtime.

Marketing Program Manager

Company: Zendesk

Location: Washington DC

Posted Nov 19, 2024

Zendesk is looking for an experienced Marketing Program Manager to join their team. The role involves managing campaigns and events, collaborating with internal teams, and analyzing performance. The company offers a fulfilling and inclusive work environment and is an equal opportunity employer.

Lead VOIP Networking Analyst

Company: Tech Brains Solutions

Location: Washington DC

Posted Nov 19, 2024

The job posting is for a Lead VOIP Networking Analyst IT help desk position in Washington DC. The role involves leading a team, providing IT support, and troubleshooting various technologies. The ideal candidate should have a bachelor's degree in IT or a related field, relevant experience, and certifications such as CompTIA A+ or ITIL.

AEM Developer

Company: BLN24

Location: Washington DC

Posted Nov 19, 2024

BLN24 is a digital creative agency that supports the US Federal Government. They are looking for an AEM Developer to join their team. The job involves developing and maintaining AEM components, templates, and workflows. The company offers competitive benefits, flexibility, and opportunities for growth.

Product Manager – Acars Datalink

Company: CAE

Location: Washington DC

Posted Nov 19, 2024

CAE is looking for a Product Manager to lead the development of their Flight Operations solutions platform. The ideal candidate has experience in aircraft data link, strong innovative capacity, and excellent team player skills. The company offers a competitive salary, flexible working hours, and a range of benefits.

Senior Product Strategy & Operations Manager

Company: Gucci

Location: Washington DC

Posted Nov 19, 2024

GEICO is looking for a Senior Product Strategy and Operations Manager to lead planning, execution, and optimization for Talent Planning Growth and Development in the Product Organization. The successful candidate will have strong understanding of Product Management and Design disciplines, and experience designing and implementing Talent programs at scale.

Federal Enterprise Account Executive - DHS

Company: Qualtrics

Location: Washington, DC

Posted Nov 19, 2024

Qualtrics, a leading Experience Management platform, is seeking a Federal Enterprise Account Executive for the Department of Homeland Security (DHS) account. The role involves driving incremental revenue for Federal product lines, acquiring new customers, and expanding existing ones. The ideal candidate should have 4-6 years of experience selling SaaS solutions to the Federal vertical, a successful track record in achieving targets, and knowledge of Federal procurement processes and security standards. The position offers growth opportunities, a collaborative team culture, and comprehensive benefits. Qualtrics is committed to diversity and inclusion, and roles are tied to an office location with a flexible work arrangement.

Cash Processor

Company: Brink’s

Location: Washington DC

Posted Nov 19, 2024

Brinks is a company with a proud history of providing growth and advancement opportunities for its employees. They take pride in their work and share a passion for their future. The company is looking for a Cash Logistics Processor to join their team.

Senior Product Manager

Company: Gucci

Location: Washington DC

Posted Nov 19, 2024

GEICO is looking for a Senior Product Manager to drive the development and execution of product roadmaps and ensure that solutions meet the needs of customers while driving business outcomes.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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