Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

HOUSING MANAGEMENT ASSISTANT

Company: Department of the Navy - Commander, Navy Installations

Location: Everett, Washington Everett, Washington

Posted Nov 13, 2024

This is a public notice flyer for anticipated vacancies. Interested applicants must follow specific application instructions, as responses to the flyer won't be accepted. The notice details requirements such as US citizenship, federal employment suitability, direct deposit, E-Verify, and driver's license possession. New hires must pass a security clearance check. Males born after 12-31-59 must register for Selective Service. This is a bargaining unit position requiring travel and government credit card use. Qualifications vary by GS level, involving specialized experience in housing policies, customer service, and operations. Education substitutions are possible for GS-05. The position uses Defense Industrial Base authority, is covered by the DoD Priority Placement Program, and may involve uncommon work hours. Federal benefits are offered.

Campaign Finance Analyst

Company: Other Agencies and Independent Organizations - Federal Election Commission

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Nov 13, 2024

This job posting is for a position in the Reports Analysis Division (RAD) of the Office of Compliance (OC) at the Federal Election Commission (FEC). The role has potential for promotion to GS-0301-11 grade level, based on demonstrated ability. It's a Bargaining Unit position requiring U.S. citizenship, clearance of a background investigation, and possible registration for Selective Service. A 2-year probationary period is required. Qualifications include specialized experience or education, with options for combination. Time-in-grade/band requirements must be met. Additional qualifications include experience with campaign finance and analytical research, and proficiency in written and oral communication, analysis, customer service, and self-management.

IT Technical Manager

Company: Global Guardian

Location: Washington DC

Posted Nov 12, 2024

The IT Technical Manager role is responsible for overseeing technical support and operations across multiple site locations, providing higher-level technical support, and contributing to strategic plans and operations.

IT Project Manager (Technical Product Manager)

Company: Department of Justice - Office of Justice Programs

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

This position is located in the U.S. Department of Justice (DOJ), Office of Justice Programs (OJP), Office of the Chief Information Officer (OCIO), Program and Project Management Division (PPMD). The role serves as an expert project and product manager for OJP and OCIO, specializing in cutting-edge technologies. The incumbent leads cross-functional teams to deliver iterative solutions meeting mission and user needs. U.S. Citizenship is required, and the role involves a background/suitability investigation, direct deposit, Selective Service registration, pre-employment drug testing, and a potential 1-year probationary period. The position requires IT-related experience demonstrating attention to detail, customer service, oral communication, and problem-solving skills. Specialized experience includes overseeing complex IT projects, establishing project objectives, collaborating with customer experience SMEs, and integrating configuration management into IT project plans. No education requirement is specified.

Territory Manager (REMOTE- Denver, CO)

Company: Huntsman Corporation

Location: Washington DC

Posted Nov 13, 2024

Huntsman Corporation is seeking a Territory Manager to support the Polyurethanes Division in Arlington, Texas. The job involves driving wall foam sales, developing business plans, and meeting with clients to deliver value propositions.

Administrative Support Assistant (CYS) (Developmental) NF-02/03

Company: Department of the Army - Army Installation Management Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Nov 13, 2024

The text describes a job opening at CYS Cascade School Age Center on Joint Base Lewis-McChord, WA. The position is flexible with no minimum work week but is not eligible for benefits. The pay rate for NF-02 is $18.98 - $24.67 per hour, and for NF-03, it's $49,400 to $71,366 per year or $23.67 - $34.20 hourly. The job requires applicants to be 18 or older, pass background checks, and have health assessments. NF-02 requires office experience and proficiency in Microsoft Office, while NF-03 requires a year of experience in a professional office setting, strong customer service skills, and knowledge of grammar and composition. The job does not have an education requirement. The area of consideration is within the local commuting area of Joint Base Lewis-McChord, WA. No allowances or PCS costs are authorized, but Sunday premium and night differential may be authorized.

Associate Chief Information Officer for Application and Digital Solutions

Company: Department of Transportation - Office of the Secretary of Transportation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The text describes a job posting for a Chief Information Officer (CIO) position in the Department of Transportation (DOT). The CIO leads the Office of the Chief Information Officer (OCIO) and advises the Secretary of Transportation on IT, cybersecurity, privacy, records management, portfolio management, IT infrastructure, innovation, enterprise data management, and digital solutions. The role requires U.S. citizenship, a completed application and resume by a specified deadline, and various conditions of employment including a probationary period, financial disclosure, potential for telework, drug testing, and security clearance. The position necessitates significant supervisory, managerial, or professional experience, and evidence of technical qualifications and Executive Core Qualifications (ECQs) in the application. No specific education requirement is stated, but a comprehensive benefits package is offered, including retirement plans, health benefits, flexible spending accounts, long-term care insurance, and life insurance.

Deputy Assistant Inspector General for Audit

Company: Department of Labor - Office of Inspector General

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The U.S. Department of Labor's Office of Inspector General, Office of Audit, is seeking a candidate for a senior executive position. The role involves conducting and supervising audits of DOL's programs and operations, and recommending policies for promoting economy, efficiency, and effectiveness. The candidate must be a U.S. citizen, have a valid driver's license, and be at least 16 years old. They must also meet financial disclosure requirements and undergo a background investigation. The candidate must possess progressively responsible leadership experience, typically gained at or above the GS-15 level in the federal service. They must demonstrate the five Executive Core Qualifications (ECQs) and Mandatory Technical Qualifications (MTQs). The position requires a degree in accounting, auditing, or a related field, or equivalent experience. Relocation incentives may be offered, but PCS funds will not be provided. Veterans' preference is not applicable to the Senior Executive Service.

Chief Engineer

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The Architect of the Capitol is seeking a Chief Engineer to lead a workforce of over 300 employees, responsible for long-range facility planning, architectural and engineering design, historic preservation, and project, program, and construction management on the Capitol complex. The role involves safe and efficient delivery of planning, design, and construction services. Requirements include passing a drug test, providing narratives to ECQs and PTQs, and meeting qualifications as per the OPM standards. Applicants must be US citizens or meet specific immigration criteria. A bachelor's degree in engineering or architecture, or equivalent experience, is required. The position offers a competitive salary, comprehensive retirement plan, and various benefits including health, dental, vision, and life insurance, flexible work hours, and paid leave.

IT SPECIALIST (APPSW) (STEM)

Company: Department of Defense - Defense Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The text outlines the commitments of an agency, which include teamwork, integrity, excellence, and service. It details the requirements for employment, including U.S. citizenship, drug test, and security investigation. The qualifications required for the position involve expertise in IT systems, strategy planning, and system architecture. Highly desired skills include experience with containerization, cloud computing platforms, and a master's degree in a relevant field. The agency also specifies the minimum qualification requirements, including education and experience in IT-related fields and demonstration of certain competencies.

Facilities and Property Management Specialist

Company: Department of the Treasury - Treasury, Financial Crimes Enforcement Network

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

Join FinCEN, the nation's financial intelligence unit, to safeguard the financial system from financial crimes. This role involves preventing and detecting terrorist financing, money laundering, and other financial crimes. The position requires a Top Secret clearance, involving a thorough background investigation and continuous vetting. Key requirements include specialized experience in facilities, property, and space management, and contractor performance monitoring. U.S. Citizenship is mandatory. Benefits include flexible work schedules, telework opportunities, and a comprehensive benefits package.

Registered Nurse (Referral Mgmt)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Spokane, Washington Spokane, Washington

Posted Nov 13, 2024

The text describes the responsibilities and qualifications for a nursing position within the U.S. Department of Veterans Affairs. The role involves overseeing patient care, including assessment, planning, implementation, and evaluation. The nurse is expected to coordinate care, focusing on patient education, self-management, and satisfaction. They must adhere to established policies and guidelines, and collaborate with team members to influence care outcomes. The position requires U.S. citizenship, passing a background check, a physical examination, and vaccination against COVID-19. Qualifications include English proficiency, graduation from an approved nursing program, and current nursing registration. The role is classified into different grades based on the level of experience and education.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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