Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Lead Teacher

Company: Legislative Branch - House of Representatives

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Nov 13, 2024

The text describes a Lead Teacher role in a childcare setting. The responsibilities include coordinating and overseeing daily childcare services, providing active supervision, and maintaining positive relationships with children and families. The role requires an Associate's degree in early childhood education or similar field, with a preference for a bachelor's degree. A minimum of 2 years of experience with young children is necessary, along with various certifications. The position involves light to moderate physical activity and requires knowledge of child development, educational standards, and health and safety regulations. Successful completion of a criminal history check, drug test, and Public Trust investigation with a Child Registry check is mandatory. The role offers a comprehensive benefits package as part of a U.S. government career.

IT Specialist

Company: Department of Health and Human Services - Office of the Secretary of Health and Human Services

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The text describes a job opening in the Department of Health and Human Services, specifically in the Office of the Secretary, Assistant Secretary for Technology Policy/Office of the National Coordinator (ASTP/ONC) in Washington, D.C. The position requires U.S. citizenship, a background security investigation, and completion of DHS Form I-9. The role necessitates IT-related experience demonstrating four competencies: attention to detail, customer service, oral communication, and problem-solving. For GS-11, applicants must have a Ph.D. or equivalent, or relevant experience. GS-12 applicants need a year of specialized experience equivalent to GS-11, along with IT-related experience and the four competencies. The job involves implementing and managing interoperable IT systems, tracking project progress, and communicating updates to management.

Chair, Departmental Appeals Board

Company: Department of Health and Human Services - Office of the Secretary of Health and Human Services

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The Department of Health and Human Services (DHHS) is seeking a Senior Executive Service (SES) position in the Office of the Secretary (OS), Immediate Office of the Secretary (IOS), Departmental Appeals Board (DAB). The DAB conducts impartial, independent reviews of disputed decisions and provides legal support. The role requires U.S. citizenship, a J.D. or LL.B degree, active membership or admission to the bar, and executive qualifications approved by OPM. The position is career-based, with a 1-year probationary period. Applicants must demonstrate senior-level leadership experience, possess the Fundamental Competencies, five Executive Core Qualifications (ECQs), and Professional Technical Qualifications (PTQs). The role involves examining complex legal principles, developing and implementing organization-wide operations, and formulating policies. Salary varies based on qualifications, and the position may offer performance bonuses.

Chief Procurement Officer

Company: Department of Homeland Security - U.S. Secret Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The U.S. Secret Service is recruiting for an executive level Chief Procurement Officer. The role involves leading the Office of Procurement, providing expertise in acquisition planning, and overseeing all phases of procurement and contracting. Key requirements include U.S. citizenship, Top-Secret clearance, Federal Acquisition Certification in Contracting (FAC-C) at Senior-Level Certification, and completion of a one-year probationary period in the SES. The ideal candidate should have extensive executive leadership experience, particularly in procurement operations and programs, and demonstrate the Executive Core Qualifications (ECQs) and Mandatory Technical Qualifications (MTQs).

IT Specialist (INFOSEC)

Company: Department of Energy - Bonneville Power Administration

Location: Vancouver, Washington Vancouver, Washington

Posted Nov 13, 2024

The text describes a job opening for an IT Specialist (INFOSEC) position with the Bonneville Power Administration in Information Technology (J). The successful candidate will serve as an Information System Security Officer (ISSO), providing technical ownership, leadership, and expertise for the development and implementation of BPA's cyber security requirements. The role requires U.S. citizenship, participation in the e-Verify program, and successful completion of a background investigation. The position necessitates advanced proficiency in four competencies: Attention to Detail, Customer Service, Oral Communication, and Problem Solving. Specialized experience is required, including conducting technical risk and vulnerability assessments and system security evaluations. The job is located in Vancouver, WA, known for its outdoor activities and nature parks. The U.S. Department of Energy fosters a diverse and inclusive workplace, offering a comprehensive benefits package.

Recreation Assistant (Lifeguard) NF-2

Company: Department of the Army - Army Installation Management Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Nov 13, 2024

This job posting is for a lifeguard position at JBLM MWR Aquatics. The role requires direct deposit, social security card, and completion of pre-employment checks including E-Verify. A one-year probationary period may be required. The incumbent must obtain lifeguard certification within 30 days of hire, be able to lift up to 45 lbs, and complete a pre-employment physical if required. The position does not mandate a specific education level. Work experience in customer service, sports facilities operation, and fitness equipment maintenance is necessary, along with CPR and First Aid certifications. Additional certifications may be required for facilities using AEDs and O2 bottles. The role involves working nights, weekends, and holidays. A cash bonus of up to $1,000 is available, with $500 each after 50 and 100 hours worked. PCS costs are not authorized, and Sunday premium pay and night differential may be authorized by the Garrison Commander.

Supervisory IT Specialist (CUSTSPPRT)

Company: Legislative Branch - Government Accountability Office

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The text describes a job opening for a Supervisory IT Specialist (CUSTSPPRT) at the Government Accountability Office (GAO). The role involves overseeing customer service and support operations for GAO end-users. The position requires U.S. citizenship, registration for Selective Service for males born after 1959, suitability for federal employment, completion of a probationary period, and a financial disclosure statement. Specialized experience of one year at the MS-I/GS-14 level in IT-related work is necessary. The role requires competencies in Attention to Detail, Customer Service, Oral Communication, and Problem Solving. The position offers comprehensive benefits and is an equal opportunity employer.

Chief Administrative Officer

Company: Department of Homeland Security - U.S. Secret Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The U.S. Secret Service is recruiting for an executive level Chief Administrative Officer to lead the Office of Enterprise Readiness. The role involves managing supply inventory, facilities, and property operations. Requirements include U.S. citizenship, Top-Secret clearance, and passing a drug test. The position requires maintaining a TS/SCI clearance, completing a one-year probationary period in the Senior Executive Service, and filing a financial disclosure report. Mobility is essential, and a background investigation is required. Applicants must demonstrate executive leadership experience, particularly in strategic change, leading people, results-driven work, business acumen, and building coalitions. No education qualification is required, but a comprehensive resume is necessary.

Program Analyst

Company: Department of Homeland Security - Federal Emergency Management Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The job posting is for a Program Analyst position at the IC-12 level, requiring a U.S. citizen with a background investigation for Public Trust/Moderate Risk. The ideal candidate should have strong customer service, analytical, problem-solving, and collaborative skills. They will conduct analysis of internal and external performance audit work products. Qualifications include one year of specialized experience in assessing and improving complex management processes, applying program management principles in audits, and coordinating corrective actions across multiple programs or levels of government.

Licensed Practical Nurse - Patient-Aligned Care Teams (PACT)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Yakima, Washington Yakima, Washington

Posted Nov 13, 2024

The Licensed Practical Nurse (LPN) role involves providing direct support to Patient-Aligned Care Teams (PACT) in Ambulatory Care Outpatient Clinics or Primary Care Telehealth Outpatient Clinics. LPNs greet Veterans, gather data through observation, vital signs, and information provided by Veterans, communicate this data to RNs or providers, and act as directed. Requirements include U.S. citizenship, proficiency in English, and passing a background/security investigation. Qualifications include education from an approved nursing school and active, current licensure as an LPN. Grade determinations range from GS-3 to GS-6, with increasing responsibilities and experience requirements.

Deputy Assistant Director - Chief Learning Officer

Company: Department of Justice - Bureau of Alcohol, Tobacco, Firearms, and Explosives

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Nov 13, 2024

The ATF, a U.S. Department of Justice law enforcement agency, safeguards communities from violent crimes, illegal firearm use, explosives misuse, arson, terrorism, and illegal alcohol/tobacco diversion. They collaborate with communities, industries, law enforcement, and public safety agencies for information sharing, training, research, and technology. New employees must sign a mobility agreement, have top-secret clearance, pass drug screening, and be U.S. citizens. They must also meet executive core qualifications and technical qualifications, including leading change, results-driven approach, and experience in workforce development policies.

SUPERVISORY IT SPECIALIST (INFOSEC/SYSADMIN)

Company: Department of the Navy - STRATEGIC SYSTEMS PROGRAMS (SSP)

Location: Bangor, Washington Bangor, Washington

Posted Nov 13, 2024

This is a public notice flyer for anticipated vacancies. Interested applicants must follow specific application instructions, as responses to the flyer will not be acknowledged. The job requires US citizenship, federal employment suitability, direct deposit, E-Verify, and a security clearance. Retired military members within 180 days of retirement may apply. Males born after 12-31-59 must register for Selective Service. A drug test is mandatory, and travel to CONUS and OCONUS may be required. The position demands specialized experience in IT, including team leadership, IT security, and network systems maintenance. No education qualification is needed, but veteran's preference does not apply.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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