Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Supervisory Recreation Specialist - Liberty Center

Company: Department of the Navy - Commander, Navy Installations

Location: Bangor, Washington Bangor, Washington

Posted Nov 14, 2024

The text discusses a job opportunity within the Morale, Welfare, and Recreation (MWR) department of Commander, Navy Installations Command (CNIC). This role involves providing fitness, recreation, lodging, and food and beverage programs for service members, their families, retired military, and civilian employees. Key requirements include meeting Federal Employment suitability standards, obtaining certifications in First Aid and CPR, possessing a valid driver's license, and having a degree in Recreation or equivalent specialized experience. The role demands strong leadership, communication skills, and the ability to operate computer software. Benefits of a federal career are also highlighted.

Vocational Rehabilitation Counselor

Company: Department of Veterans Affairs - Veterans Benefits Administration

Location: Lakewood, Washington Lakewood, Washington

Posted Nov 13, 2024

Vocational Rehabilitation Counselors (VRCs) offer comprehensive rehabilitation, counseling, and case management services to disabled veterans and eligible individuals. Their primary goal is to assist veterans in finding employment and becoming more independent in daily life. The role requires U.S. citizenship, a master's degree in relevant fields, and either a supervised internship or post-master's experience in vocational rehabilitation. Qualified applicants may be promoted to the full performance level (GS-12) without further competition.

Project Manager - Acquisition (Federal Agency)

Company: Aalis Management Consulting

Location: Washington DC

Posted Nov 14, 2024

Aalis Management Consulting is a service-disabled veteran-owned small business seeking a project manager with strong technical skills and experience in government acquisitions. The ideal candidate will have a bachelor's degree and at least 10 years of experience in quality management and project planning.

Health Benefits Assistant

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Walla Walla, Washington Walla Walla, Washington

Posted Nov 13, 2024

The text describes a job opening at the Jonathan M. Wainwright Memorial VA Medical Center in Walla Walla, Washington. The position involves administrative support to the Member Services Unit and clinical staff, with recovery aspects directly impacting the facility. The role requires U.S. citizenship, a background check, and potential probationary period. Selective Service Registration is mandatory for male applicants born after 12/31/1959. A complete application package, including resume and transcripts, is necessary. Post-appointment, there are restrictions on movement and participation in vaccination programs is mandatory. Qualifications include specialized experience or education, with a preference for both. The role requires client orientation, computer skills, customer service, and technical credibility. Volunteer work is considered valuable experience.

Project Manager - (Onsite - REF1559H)

Company: Citizant

Location: Washington DC

Posted Nov 14, 2024

Citizant is a leading provider of professional IT services to the US government, seeking to address pressing challenges in data management, architecture, and program management. The company is looking for a project manager to oversee various initiatives, including data governance, inventory, and architecture development.

Supervisory Information Technology Specialist

Company: Department of Justice - Executive Office for U.S. Attorneys and the Office of the U.S. Attorneys

Location: Seattle, Washington Seattle, Washington

Posted Nov 14, 2024

The text provides information about a job opening in the Department of Justice, detailing the requirements, qualifications, and benefits of the position. It mentions the need for U.S. citizenship, satisfactory pre-employment checks, and completion of a probationary period. Specialized experience in technical and analytical assistance is required, along with basic competencies like attention to detail, customer service, oral communication, and problem-solving. The text also covers eligibility for ICTAP and CTAP programs, potential recruitment incentives, and the comprehensive benefits package offered by the Department of Justice.

IT CYBERSECURITY SPECIALIST (Privacy Officer)

Company: Other Agencies and Independent Organizations - Development Finance Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The U.S. International Development Finance Corporation (DFC) Office of Information Technology (OIT) is seeking an IT Cybersecurity Specialist (Privacy Officer). The role involves assisting with planning, developing, analyzing, evaluating, and administering the agency's Privacy Program, including policy and training development, program oversight, providing guidance on privacy-related matters, and implementing and assessing privacy activities. Requirements include U.S. citizenship, potential registration for Selective Service, submission of resume and supporting documents, suitability for federal employment, and ability to obtain a secret/top-secret security clearance. Applicants must have IT-related experience demonstrating attention to detail, customer service, oral communication, and problem-solving skills. They must also have one year of specialized experience in providing privacy program advocacy, oversight, and guidance, analyzing privacy source information systems for compliance, and developing privacy training. The position offers a flexible work schedule, telework suitability, and potential recruitment and relocation incentives.

SENIOR OFFICER-CHIEF INFORMATION SECURITY OFFICER

Company: Other Agencies and Independent Organizations - Securities and Exchange Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The text describes a job opening for a Senior Officer-Chief Information Security Officer in the Office of Information Technology, Washington, DC. The position is open to US citizens only. Requirements include being a US citizen, passing a pre-employment security investigation, and possibly drug testing. The appointment is a term position not-to-exceed 4 years, with potential extension. The role involves overseeing a large-scale information security program, demonstrating attention to detail, customer service, oral communication, and problem-solving skills. Qualifications include at least one year of specialized experience equivalent to GS/SK-14 level.

Luxury Sales Associate

Company: Brilliant Earth

Location: Washington DC

Posted Nov 14, 2024

Brilliant Earth is hiring a Jewelry Consultant in Washington DC. The ideal candidate will work a full-time schedule, including weekend days, and will be responsible for guiding customers through the sales process, managing sales leads, and providing a luxury customer experience. The company offers competitive compensation, a robust benefits package, and opportunities for career growth.

Information Technology Specialist (APPSW)

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

This job posting is for an Information Technology Specialist (APPSW) position at the Departmental Offices, Management CFO - Office of DC Pensions. The role involves managing systems that support complex retirement programs and reporting to the Assistant Director, IT Systems Administration. Key requirements include U.S. Citizenship, a background investigation, and compliance with federal ethics laws. Specialized experience is needed, including managing COTS software systems, coordinating tasks in Oracle PaaS/SaaS environments, providing project planning, and communicating with senior leadership. The position offers competitive benefits, opportunities for advancement, and flexible work schedules.

PATHWAYS RECENT GRADUATE - Data Scientist

Company: Department of Transportation - Federal Transit Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The Department of Transportation (DOT), Federal Transit Administration (FTA), Office of the Chief Data Officer (OCDO) is seeking recent graduates for a position. Eligible candidates must be U.S. citizens and meet the Pathways Recent Graduates program requirements. They must submit an application and resume online by the closing date, and provide required documents. The position involves a two-year trial period, mentorship, and formal training. Qualifications include experience in statistical analysis, Python/R/SQL, and collaboration with stakeholders. A degree in Mathematics, Statistics, Computer Science, Data Science, or related field is required. Federal benefits are offered.

Senior Talent Acquisition Advisor

Company: Choice Hotels International

Location: Washington DC

Posted Nov 14, 2024

Choice Hotels is looking for a Senior Talent Acquisition Advisor to lead the full cycle recruiting process, identifying and securing top-tier talent. The role requires a hunter for talent with industry knowledge, communication, and organizational skills. The company offers a competitive salary range of $95,000 to $110,000 and a comprehensive benefits program.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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