Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Senior Product Portfolio Lead (Manager) - Identity and Access Management (IAM)

Company: Bank of America

Location: Washington, DC

Posted Nov 09, 2024

Bank of America is seeking a Senior Product Portfolio Lead for Identity and Access Management (IAM). The role involves leading the IAM Product team, driving product strategy, and implementing cloud-native Identity and Entitlement controls. The ideal candidate should have 7+ years of experience in IAM, Product Management, or a related field, with a strong understanding of IAM concepts and technologies. They should excel in strategic planning, execution, and have exceptional interpersonal skills. The position offers a competitive salary range of USD 115,800.00 - 215,000.00 per year, along with benefits and opportunities for career growth.

Deputy Director of Project Management

Company: Department of Energy - Department of Energy - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

The Department of Energy's Office of Manufacturing and Energy Management Supply Chain is seeking a dynamic, innovative executive for the role of Deputy Director for Project Management. The position requires U.S. citizenship, a clean background investigation, and completion of a public financial disclosure report. Applicants must have extensive executive leadership experience, demonstrated project management skills, and the ability to lead people and build coalitions. The application process is resume-based, and the resume must clearly document the Executive Core Qualifications (ECQs) and Mandatory Technical Qualifications (MTQs). No specific education requirements are stated.

Deputy Vice Chairman/Veterans Law Judge

Company: Department of Veterans Affairs - Board of Veterans' Appeals

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

The Board of Veterans' Appeals is dedicated to resolving veterans' appeals under the law, acting as the Secretary of Veterans Affairs' representative in deciding legal and factual questions affecting benefit provision. The role requires US citizenship, SES appointment, Selective Service registration for males, background investigation, drug screening, and public financial disclosure. A LL.B., J.D., or LL.M. degree and active bar membership are necessary. The position demands extensive experience in managing large organizations, strategic change, leading people, delivering results, business acumen, and coalition building. Applicants must also demonstrate expertise in overseeing complex legal work and handling formal hearings, litigation, and administrative law determinations.

Support Associate Level IV

Company: CGI

Location: Washington, DC

Posted Nov 09, 2024

The Support Associate Level IV position involves providing comprehensive support to the customer service and adjudication departments. Key responsibilities include performing clerical tasks, utilizing office equipment and machinery for passport processing, and maintaining various databases. The role requires strong data entry skills, ability to multi-task, and excellent customer service. US Citizenship is mandatory due to government contract requirements. The position also involves training lower-level associates, interfacing with passport applicants, and handling urgent requests. The ideal candidate should have a Bachelor's Degree or equivalent experience, strong office software skills, and good hand-eye coordination.

Refreshments Operator - Baltimore-Washington

Company: Aramark

Location: Washington, DC

Posted Nov 09, 2024

The Refreshments Operator I role at Aramark involves providing excellent customer service, ensuring products are stocked appropriately, and maintaining equipment. Key responsibilities include unloading and stocking daily inventory, managing ordering and delivery, communicating with customers about new products, and using a laptop for stock management and invoicing. The role requires one to two years of experience in customer service, strong communication skills, and a valid driver's license. Aramark offers competitive compensation, benefits, and opportunities for professional growth.

Data Protection and Sovereignty Process Manager - Global Security Organization

Company: TikTok

Location: Washington, DC

Posted Nov 10, 2024

TikTok, a leading platform for short-form mobile video, is seeking a Process Manager for Data Protection and Sovereignty Solutions. The role involves developing, implementing, and improving data sovereignty processes, leading a team of operations employees, and collaborating with Legal and Engineering teams to ensure compliance with data privacy regulations. The ideal candidate should have in-depth knowledge of data privacy regulations, strong critical thinking skills, and a process-driven mindset. TikTok values diversity and inclusivity, aiming to inspire creativity and bring joy through its platform.

Primary Care Physician

Company: CommonSpirit Health

Location: Seattle, Washington

Posted Nov 10, 2024

Virginia Mason Franciscan Health, formed by the merger of Virginia Mason and CHI Franciscan Health, is dedicated to delivering top-quality care and exceptional patient experience. They are seeking a Primary Care Physician for a full-time position in West Seattle, offering a well-rounded practice with growth opportunities, competitive compensation, and comprehensive benefits. The ideal candidate should be board-certified, have a stable work history, and excellent clinical outcomes.

RN Liaison Nurse No Weekends SNF Hybrid Olympia

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Nov 10, 2024

The Care Manager, or Liaison Nurse, is responsible for managing patient care in two settings, focusing on optimal health outcomes and resource utilization. They work closely with various healthcare teams to establish collaborative care plans, ensuring adherence to medical plans and improving patients' functional status and self-management abilities. The role involves assessing patients' physical, mental, financial, and psychosocial status, developing patient-centered care plans, and coordinating interventions based on evidence-based guidelines. The Care Manager also acts as an advocate for patient care needs, documents interventions, and collaborates with other healthcare professionals. Basic qualifications include a Bachelor's degree, RN license, and case manager certificate, along with three years of recent RN clinical experience. Preferred qualifications include additional RN experience in utilization review, care coordination, or disease management, and a Bachelor's of Science in Nursing.

RN Home Health Hospice Visiting Nurse 36 Hours Seattle

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Nov 09, 2024

The job description outlines a comprehensive skilled nursing role, primarily in home health, palliative care, and hospice programs. The RN is expected to provide care, develop plans of care, manage pain and symptoms, and collaborate with interdisciplinary teams. Essential responsibilities include accurate record-keeping, adherence to safety standards, and performing skilled procedures. The RN must also communicate effectively with patients, families, and healthcare providers, and participate in quality care and cost-saving measures. Basic qualifications include a minimum of two years of RN experience, an Associates degree in Nursing, a valid RN license, and basic laptop skills. Preferred qualifications include Horizon for home care system experience and a Bachelor's degree in Nursing.

Information Technology (Cybersecurity Specialist)

Company: Department of Homeland Security - U.S. Secret Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

This job announcement is for a position in the Office of Technical Development and Mission Support, Technical Security Division of the United States Secret Service. The role involves providing a secure environment for high-profile individuals like the President and Vice President. Key requirements include U.S. citizenship, a top-secret Tier 5 clearance, and willingness to undergo a polygraph test. Applicants must have experience in IT security, demonstrating attention to detail, customer service, oral communication, and problem-solving skills. The GS-13 level position requires one year of specialized experience in cybersecurity compliance, data analysis, and policy development. No educational substitution is allowed for experience. The Department of Homeland Security offers competitive salaries and benefits, including health, dental, vision, life, and long-term care insurance, retirement plan, and paid federal holidays.

Engineering Manager - Arc Cloud Platform Frameworks

Company: The Washington Post

Location: Washington, DC

Posted Nov 09, 2024

Arc XP, a cloud-based digital experience platform by The Washington Post, is seeking an Engineering Manager to lead development on its core rendering stack, including the PageBuilder Engine. This role involves working closely with various Arc product teams to enable innovative experiences and ensure a cutting-edge experience for Arc customers. The ideal candidate should have 6+ years of software engineering experience, 2+ years as a people leader, and expertise in AWS Lambda, serverless frameworks, React, and other relevant technologies. They should also possess strong leadership, communication, and project management skills.

Practical Nurse - Patient Aligned Care Team

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Richland, Washington Richland, Washington

Posted Nov 09, 2024

The Licensed Practical Nurse (LPN) supports the Patient-Aligned Care Team (PACT) in a Primary Care Outpatient Clinic, greeting Veterans, gathering data, and communicating it to the RN or provider. The LPN ensures smooth clinic flow by assisting Veterans through the clinic environment. Requirements include U.S. citizenship, graduation from an approved practical nursing school, active LPN licensure, and English proficiency.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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