Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Division Counsel (Tax Exempt and Government Entities)

Company: Department of the Treasury - Internal Revenue Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

The Office of Chief Counsel, IRS, is recruiting dedicated individuals to uphold taxpayer rights with integrity, offering correct and impartial interpretation of internal revenue laws. The role of Division Counsel (TEGE) requires an LL.B. or J.D. from an ABA-accredited law school, active bar membership, and 7 years of professional tax law experience. Applicants must demonstrate leadership, strategic change, people management, results-driven approach, business acumen, and coalition-building skills. Additional desirable qualifications include understanding of IRS operations and Treasury Department.

Deputy Director (Human Resources)

Company: Other Agencies and Independent Organizations - District of Columbia Courts

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

The text describes a job opening for a Deputy Director position in the Human Resources Division of an agency. The role involves providing expert advisory services in areas such as talent acquisition, benefits, retirement, HR systems, payroll, performance management, employee relations, policy, and workforce planning. The position requires a Bachelor's degree in HR, Business, or related field, along with six years of HR experience, including three years in a supervisory role. Preferred qualifications include a Master's degree, SHRM or HRCI certification, and experience leading HR programs. The role demands strong HR knowledge, strategic planning, analytical skills, and excellent communication abilities. The incumbent should be enthusiastic, engaged, and capable of working with diverse groups, embodying the DC Courts' values.

Chief Information Security Officer

Company: Department of Housing and Urban Development - Office of the Chief Information Officer

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

The Department of Housing and Urban Development (HUD) is recruiting for a highly qualified individual to join their team. The position offers a competitive compensation package and opportunities for career development, including networking and training. HUD provides a unique chance to gain insight into federal housing policy and community development. Requirements include U.S. citizenship, completion of personnel security vetting, and a one-year probationary period. Males must register with the Selective Service System. Applicants must submit a Public Financial Disclosure Report and have federal payments made by direct deposit. For SES positions, applicants need evidence of executive leadership and supervisory experience, and must address Mandatory Technical Qualifications and Executive Core Qualifications in their application.

Customer Success Engineer - Analytics (Active TS/SCI with poly required)

Company: Qlik

Location: Washington, DC

Posted Nov 09, 2024

Qlik, a Gartner Magic Quadrant Leader for 14 years, is seeking a Customer Success Engineer - Analytics. The role involves owning the technical customer relationship, ensuring successful software adoption, and providing technical support. Key responsibilities include conducting periodic reviews, advising on application development, and maintaining customer sentiment awareness. The ideal candidate should have an active TS/SCI with poly, 5+ years of enterprise infrastructure experience, a degree in Computer Science or related field, and knowledge of Qlik architecture or other data analytics applications. The role is based in the DC, MD, VA area with a salary range of $102,400 - $122,400 per year.

Radiologic Technologist

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Nov 09, 2024

The job posting is for a Radiology position that offers a $10,000 sign-on bonus and involves providing radiology services to patients. The role requires performing quality general radiographic and specialty images, positioning patients, and maintaining diagnostic equipment. The successful candidate will demonstrate strong communication skills, adhere to radiation safety practices, and provide excellent customer service to patients, physicians, and staff. Basic qualifications include graduation from an accredited radiologic technology program and certification as a Radiologic Technologist in Washington. Preferred qualifications include one year of direct experience with diagnostic procedures.

Chief Data and Analytics Officer

Company: Department of the Treasury - Internal Revenue Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

The Internal Revenue Service (IRS), a bureau of the Department of the Treasury, seeks applicants for a senior position. The role requires U.S. citizenship, geographical mobility, and completion of a one-year probationary period. Applicants must pass a background check, including an FBI criminal history record check and a NACI or equivalent. They must also complete a Personal Identity Verification process and file a Confidential Financial Disclosure Report. The position necessitates leadership and supervisory experience, directly related to the skills and abilities outlined under Executive Core Qualifications (ECQs) and Technical Qualifications (TQs). ECQs include Leading Change, Leading People, Results Driven, Business Acumen, and Building Coalitions. Applicants must submit a written narrative addressing each ECQ separately, providing at least two examples per ECQ.

Nurse Practitioner Family Medicine (Kadlec Clinic)

Company: Kadlec Regional Medical Center

Location: Richland, Washington

Posted Nov 09, 2024

Kadlec Family Medicine Residency in Richland, WA is recruiting a Family Medicine Nurse Practitioner for a full-time clinical role. The position offers the opportunity to shape future physicians' careers, positively impact patient care, and contribute to community health. KFMR, operated by Kadlec Regional Medical Center and affiliated with Providence Health and Services, provides a state-of-the-art facility and collaborative resources. The mission is to prepare leaders in comprehensive, compassionate family medicine and improve regional access to primary care. Compensation ranges from $123,866 to $167,688 per year, including incentives. The role requires 2 years post-graduate experience and teaching/precepting experience is preferred. The schedule is Monday to Friday with protected time for administrative duties. The position involves clinical practice, teaching, educational activities, and administrative tasks. Kadlec Clinic, part of the Tri-Cities area network, offers a supportive environment with high employee satisfaction ratings. Richland, the location, provides outdoor recreation, excellent education, and a rich industrial landscape.

Director, Product Marketing

Company: EVERFI

Location: Washington, DC

Posted Nov 09, 2024

EVERFI, a leading education technology innovator, is seeking a Director of Product Marketing. The role involves developing marketing strategies for multiple product lines, collaborating with revenue leaders and product management teams, and ensuring internal teams understand the products. Responsibilities include leading product marketing activities, monitoring industry trends, translating competitive landscape into product recommendations, developing differentiated messaging, and creating go-to-market plans. The ideal candidate should have a Bachelor's degree in marketing, education, or business, 6+ years of marketing experience, preferably in educational tools and software, and 4+ years of product marketing experience. Strong skills in attention to detail, problem-solving, content development, messaging, collaboration, project management, communication, and adaptability are required. EVERFI offers competitive benefits, a casual work environment, and opportunities to work with talented people.

Attorney-Advisor (General)

Company: Other Agencies and Independent Organizations - Office of Personnel Management

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

This job posting is for an attorney position in the Office of the General Counsel, Office of Personnel Management (OPM). The role involves providing legal advice and representation to OPM leaders on a wide range of issues. The ideal candidate must be a U.S. Citizen or National, registered for Selective Service (if applicable), and an active member in good standing of the Bar. Basic qualifications include a J.D. from an ABA-accredited law school, upper third academic standing, and significant legal work experience. Preferred qualifications include experience with Federal Employee Health Benefits program, strong communication skills, and the ability to work independently and as a team.

Government Sr Data Scientist

Company: Moody's

Location: Washington, DC

Posted Nov 09, 2024

Moody's Analytics is seeking a Senior Data Analyst with 10+ years of experience in data science, machine learning, and data visualization. The role involves transforming complex data sets into useful information, developing data methodologies, and presenting findings to clients. The ideal candidate should have a degree in a relevant field, proficiency in SQL, Python, R, and tools like Qlik, Tableau, and Microsoft Office Suite. Moody's emphasizes a developmental culture, diversity, and equal opportunities. The position offers a competitive salary, benefits, and potential for career growth.

Administrative Assistant

Company: Addison Group

Location: Washington, DC

Posted Nov 09, 2024

Addison Group is currently recruiting for an Administrative Assistant position in Washington, DC. The role involves providing general administrative support, managing office logistics, and assisting supervisors with meetings. Qualifications include a Bachelor's degree or equivalent experience, familiarity with office equipment and Microsoft Office, and strong customer service skills.

Pharmacy Intern

Company: Walgreens

Location: Washington, DC

Posted Nov 09, 2024

The job involves learning to provide excellent patient experience by assisting pharmacists and team members, adhering to regulations. Key responsibilities include engaging customers, resolving issues, and maintaining a positive customer experience. The role also involves assisting in pharmacy operations, such as prescription processing, inventory management, and maintaining a clean, orderly pharmacy. The ideal candidate is a current pharmacy student, fluent in English, and willing to work flexible hours. Prior retail experience and good math skills are preferred.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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