Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Salesforce Project Manager

Company: Deloitte

Location: Washington, DC

Posted Nov 07, 2024

Deloitte's Government and Public Services (GPS) practice is seeking a creative problem solver with a passion for customer strategy, digital design, marketing, and platform development. The role involves collaborating with delivery teams, consulting clients, and developing solutions using methodologies and software tools. The ideal candidate will have 5+ years of consulting experience, product or program management experience, and Salesforce implementation experience. They should be able to lead and mentor teams, manage and prioritize user stories, and have strong core consulting skills. The role requires travel 20-50% and the ability to obtain necessary clearance. Preferred qualifications include Agile Software Development Methodology experience, Scrum Master Certification, and prior exposure to government digital transformation efforts.

Medical Laboratory Technician

Company: Kaiser Permanente

Location: Silverdale, Washington

Posted Nov 07, 2024

The MLT role involves performing various laboratory testing procedures, from waived to high complexity, encompassing pre-analytic, analytic, and post-analytic phases. This includes quality control, specimen processing, and computer data entry. The MLT also serves as a technical resource, resolving problems, answering technical questions, and providing customer service. Essential responsibilities include participating in performance improvement activities, test method evaluations, and possibly overseeing lab assistants. Basic qualifications include an Associates degree in a laboratory science or equivalent, and a Medical Lab Technician Certificate within 6 months of hire. Preferred qualifications include recent clinical laboratory experience and certification as an MLT.

Relationship Banker - Skyland Town Center- Washington, DC

Company: JPMorgan Chase

Location: Washington, DC

Posted Nov 07, 2024

The job posting is for a Relationship Banker position in Branch Banking at Chase. The role involves delivering exceptional customer service, building relationships, and providing financial solutions to customers. The ideal candidate should have 1+ year of experience in retail banking sales, excellent communication skills, and the ability to work branch hours including weekends and evenings. The position requires licenses such as SIE, FINRA Series 6/7, state registration, and Life licenses. Chase offers a competitive total rewards package, comprehensive benefits, and a diverse and inclusive work environment.

Urologist

Company: CommonSpirit Health

Location: Silverdale, Washington

Posted Nov 07, 2024

Virginia Mason Franciscan Health, formed by the merger of Virginia Mason and CHI Franciscan Health, is seeking a Full Time Urologist for a position at St. Michael Medical Center in Silverdale, WA. The role involves a wide variety of general urology cases, clinic work, rounding, and OR. The successful candidate will join a high-energy, supportive team in a beautiful setting with access to outdoor activities. The hospital, built in 2020, offers views of the Olympic mountains and nearby trails. Competitive compensation, comprehensive benefits, and relocation assistance are provided.

Systems Administrator

Company: Crowell & Moring

Location: Washington DC

Posted Nov 05, 2024

The job description is for a Systems Administrator position at Crowell amp Moring LLP. The role involves infrastructure management, cloud management, user support, and problem resolution. The firm offers a competitive compensation and benefits package, and is committed to fair and equitable compensation practice.

Primary Care Physician

Company: CommonSpirit Health

Location: Tacoma, Washington

Posted Nov 07, 2024

Virginia Mason Franciscan Health, formed by the merger of Virginia Mason and CHI Franciscan Health, is seeking a Primary Care Physician for a full-time position in North Tacoma. The role involves a Monday-Friday clinic with shared phone call coverage. The organization offers competitive compensation, comprehensive benefits including health, dental, vision, malpractice coverage, CME, personal time off, and a 401(k) retirement plan with employer match. Relocation assistance and a starting bonus are available. Requirements include a Medical Degree, Board Certification/Board Eligibility, Washington State Medical License, and DEA in good standing. Stable work history with excellent clinical outcomes is necessary. The organization values compassion, care, inclusion, integrity, excellence, and collaboration.

Nurse Practitioner Gastroenterology (Providence St. Mary Medical Center)

Company: Providence

Location: Walla Walla, Washington

Posted Nov 06, 2024

Providence St. Mary Medical Center in Walla Walla, Washington, is recruiting a full-time Gastroenterology nurse practitioner. The ideal candidate should have at least 2 years of GI experience and be open to a 36-hour weekday clinic schedule with no call or inpatient duties. The role offers a healthy work-life balance, student loan consultation, immigration support, and competitive compensation between $119,015 and $156,607 per year. Providence St. Mary is a renowned, non-profit hospital with a five-star rating from CMS, offering opportunities for in-office procedures. Walla Walla, the location, is known for its scenic beauty, wineries, and small-town charm.

Computer Systems Engineer, SME - 100% Remote (REF1608J)

Company: Citizant

Location: Washington DC

Posted Nov 05, 2024

Citizant is a leading provider of professional IT services to the US government, seeking talented and committed professionals to work on various projects, including Agile application development, Enterprise Data Management, and Program Management support services.

Customer Success Project Specialist

Company: Thomson Reuters

Location: Washington, DC

Posted Nov 07, 2024

Thomson Reuters is seeking a Customer Success Project Specialist to support the transformation of customers in the Global Large Law space. The role involves assisting in project management, developing plans, maintaining stakeholder relationships, and contributing to deliverables. The ideal candidate should have a Bachelor's Degree, progressive project management experience, and familiarity with legal industry transformation projects. Thomson Reuters offers a comprehensive benefits package, including wellbeing, culture, learning & development, social impact, and purpose-driven work. The role is based in various metro locations including Los Angeles, New York City, San Francisco, Washington, DC, and remote, with a base compensation range of $102,200 - $208,800.

Consultant - IRS

Company: Censeo Consulting Group

Location: Washington DC

Posted Nov 05, 2024

Censeo Consulting Group is a top Washington DC based management consulting firm dedicated to helping public sector and nonprofit clients build operational excellence. They are looking for unique candidates with passion and enthusiasm to join their team.

Pharmacy Technician

Company: CVS Health

Location: Washington, DC

Posted Nov 07, 2024

CVS Health is inviting applications for Pharmacy Technicians, emphasizing their commitment to human-centric healthcare. The role involves delivering compassionate care, managing pharmacy workstations, and ensuring regulatory compliance. New hires must complete a training program and meet state licensing requirements. The position offers opportunities for career growth and a range of benefits, including medical, dental, vision, 401(k), life insurance, disability benefits, and well-being programs.

Physician Fam Med without OB

Company: CommonSpirit Health

Location: Lakewood, Washington

Posted Nov 07, 2024

Virginia Mason Franciscan Health, formed by the merger of Virginia Mason and CHI Franciscan Health, is seeking a full-time physician for a growing practice at Franciscan Medical Clinic, Lakewood, WA. The role involves caring for patients with compassion, inclusivity, integrity, and excellence, while collaborating with colleagues. The pay range is $112.37 - $158.52 per hour.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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