Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Proposal Manager

Company: Seneca Holdings

Location: Washington DC

Posted Oct 17, 2024

Seneca Holdings is seeking a Proposal Manager in Chantilly, VA. The company offers competitive compensation and a strong benefits package. The Proposal Manager will work as an integral part of Seneca's Business Development team, responsible for managing direct award proposals.

DevOps Engineer, Google Public Sector

Company: Google

Location: Washington, DC

Posted Oct 17, 2024

Google's Security team is seeking a Security Engineer with extensive experience in security assessments, engineering, and protocols. The role involves working with software engineers to identify and fix security flaws, and developing code for mission applications. The engineer will also interface between customer developers and internal teams, and manage/debug microservice containers running within Kubernetes. The US base salary range for this full-time position is $161,000-$239,000 + bonus + equity + benefits.

Supervisor, Tax

Company: The Washington Post

Location: Washington, DC

Posted Oct 17, 2024

The Washington Post is hiring a Tax Lead with 4+ years of US direct tax compliance experience. The role involves maintaining timely compliance of domestic tax filings, collaborating with third-party consultants, managing sales and use tax accrual processes, and supporting the company's close processes. The ideal candidate should have advanced Excel skills, preferably a CPA license, and experience with tax compliance software. The Post offers competitive benefits and a salary range of $91,800.00 - $153,000.00 USD Annual.

Assistant Studio Manager, 14TH

Company: Equinox

Location: Washington, DC

Posted Oct 18, 2024

SoulCycle is seeking an Assistant Studio Manager to contribute to the company's growth. The ideal candidate should embody the SoulCycle culture, have strong interpersonal skills, and be customer-focused. They must be organized, able to manage processes, and plan effectively. The role involves fostering the SoulCycle community, providing exceptional hospitality, managing conflicts, and supporting business plans to exceed ridership and retail goals.

Receptionist & Administrative Support Specialist

Company: Epiq

Location: Washington DC

Posted Oct 17, 2024

The job description highlights the importance of providing excellent customer service, working closely with clients, and being able to multitask. The company emphasizes its commitment to diversity and inclusion, and offers a competitive compensation package.

Senior Fraud Analyst

Company: Robinhood

Location: Washington, DC / Remote

Posted Oct 18, 2024

Robinhood, a fintech company, is seeking a Senior Fraud Analyst to join its Credit Card Fraud & Risk team. The role involves managing fraud risk for the Robinhood Gold Card, developing fraud detection strategies, and collaborating with cross-functional teams. The company offers competitive compensation, benefits, and a commitment to diversity and inclusion.

SharePoint Administrator

Company: TQI Solutions

Location: Washington DC

Posted Oct 17, 2024

TQI Solutions is seeking a SharePoint Administrator to join their DTO team in Washington DC. The role involves planning, coordinating, and executing the migration of content and data from legacy systems to cloud-based SharePoint platforms.

Military Field Consultant - SME- DC/NCR

Company: Cognosante

Location: Washington DC

Posted Oct 17, 2024

Cognosante is a company that provides services to improve people's lives. They are looking for a Field Consultant to work with military members and their families. The job involves traveling, providing information and referrals, and identifying gaps in services. The company offers competitive pay and benefits, and a positive work environment.

Enterprise Account Executive, Corporates

Company: Thomson Reuters

Location: Washington, DC

Posted Oct 18, 2024

This role involves developing account plans for new and existing accounts, prospecting new customers, and closing full solution sales to corporate customers. The position is remote-based, covering the central US, with a preference for locations like MN, WI, IL, KS, TX, OK, IA, MO, LA, NE, AR. Key responsibilities include prospecting, account management, meeting sales goals, cross-functional collaboration, relationship building, and maintaining Salesforce records. The ideal candidate should have a proven track record in selling complex software solutions to large enterprises, experience selling to C-level executives, and a strong commitment to the company's mission. Benefits include comprehensive wellbeing programs, a globally recognized culture, learning and development opportunities, social impact initiatives, and purpose-driven work.

Privileged Identity & Access Management (IAM) Strategy and Governance Analyst

Company: Bank of America

Location: Washington, DC

Posted Oct 17, 2024

Bank of America is seeking a Privileged Access Management (PAM) expert with 7 years of hands-on experience in complex and heterogeneous technology environments. The role involves ensuring adequate enforcement of Privileged Access Controls, partnering with PAM Governance leads, applying industry best practices, and collaborating with stakeholders to develop PAM requirements. The ideal candidate should have expert-level knowledge of PAM methodologies, authentication platforms, and PAM-related tools. Deep security knowledge, proficiency in Microsoft Office suite, and understanding of PAM-specific laws and regulations are required. CISSP certification and knowledge of Compliance Certifications such as SOX, SOC, SOC2 are desired. The role offers a competitive salary range of $76,500.00 - $136,400.00 annualized salary, discretionary incentive eligibility, and industry-leading benefits.

Sr. Public Relations Associate (Flex Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Oct 17, 2024

Fannie Mae is seeking a Sr. Public Relations Associate (Flex Hybrid) to design and implement media and public relations policies, objectives, and initiatives. The role involves expanding external understanding of the organization's business, performance, and strategy, managing media relations, and evaluating all forms of communication for public release. The ideal candidate will have 2 years of related experience, a degree in English, Journalism, or Communications, and strong skills in economics, finance, and communication. Fannie Mae offers a flexible hybrid work environment and a comprehensive benefits package.

Multifamily Customer and Partner Engagement Senior Associate (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Oct 18, 2024

Fannie Mae is seeking a Multifamily Customer and Partner Engagement Senior Associate for a flexible hybrid role. The role involves overseeing customer network development, supporting customer support activities, and planning operational activities. Key responsibilities include reviewing multifamily transactions, managing deal screenings and underwriting, identifying executives to support customer relationships, and promoting Fannie Mae's products and services. The ideal candidate will have 2 years of related experience, strong communication skills, and experience with MS Office Suite. Fannie Mae offers a comprehensive benefits package and is committed to fostering a diverse and inclusive workplace.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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