Customer Satisfaction Jobs in Washington DC

40,686 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Catering Sales Coordinator - Georgetown Catering

Company: Aramark

Location: Washington, DC

Posted Oct 04, 2024

The Catering Sales Coordinator at Aramark is responsible for managing catering events, including booking, documentation, and client communication. The role involves data entry, meeting coordination, and ensuring food safety and quality. Aramark offers competitive compensation, benefits, and opportunities for professional growth. The ideal candidate should have previous customer service and catering experience, strong digital literacy, and excellent communication skills.

Warehouse Manager - Amtrak - D.C.

Company: Aramark

Location: Washington, DC

Posted Oct 04, 2024

The Warehouse Manager position at Aramark involves managing daily operations of the commissary, leading Warehouse Supervisors, Leads, Drivers, and Workers, and interfacing with Amtrak personnel. The role requires implementing strategies to meet company and client objectives, managing staff, and ensuring operational excellence. The compensation ranges from $60,000 to $67,000, with additional benefits including medical, dental, vision, retirement savings plans, and paid days off. The ideal candidate should have 3-5 years of relevant experience, a Bachelor's degree, a valid driver's license, and DOT certification. Familiarity with inventory control procedures and handling perishable products is also required.

Cybersecurity Specialist

Company: ManTech

Location: Washington DC

Posted Oct 04, 2024

ManTech is seeking a motivated career and customer-oriented Cybersecurity Specialist to join their team in Frederick, Maryland. The job involves collaborating with cross-functional teams, performing risk assessments, and developing documentation. The company offers a competitive salary range of $134,700 to $224,700 and a range of benefits.

Sr. Project Manager (5437)

Company: MetroStar

Location: Washington DC

Posted Oct 04, 2024

The job description is for a Project Manager position at MetroStar, requiring strong communication and leadership skills, with a focus on people and customer value. The company is committed to diversity and inclusion, and offers a generous benefits package and professional growth opportunities.

Technical Writer/Editor

Company: ManTech

Location: Washington DC

Posted Oct 04, 2024

ManTech International is seeking a motivated career and customer-oriented Technical Editor/Writer to join their team in the Frederick, MD location. The job involves ensuring technical documentation is accurate, complete, and meets editorial and government specifications, as well as collaborating with cross-functional teams to assist with report development and documentation.

Senior Named Account Executive - (Washington DC, Maryland, Virginia)

Company: Cloudflare

Location: Washington, DC

Posted Oct 04, 2024

Cloudflare is a leading company in the Internet infrastructure sector, providing security and performance solutions to a wide range of clients, from individual bloggers to Fortune 500 companies. They are committed to building a better Internet, protecting and accelerating any Internet application online. Cloudflare is seeking highly motivated Named Account Executives to manage a focused set of accounts with significant annual revenues. The role involves consultative sales, customer service, and strategic partnerships with clients. Cloudflare values diversity, inclusiveness, and teamwork, offering a premium business experience to its customers. The company is also known for its social responsibility initiatives, such as Project Galileo and the Athenian Project.

Implementation Consultant - US West

Company: Thomson Reuters

Location: Washington, DC

Posted Oct 04, 2024

Thomson Reuters is seeking a self-motivated individual with indirect tax experience to join their Professional Services team as a Consultant. The role involves managing projects related to the implementation and project management of Thomson Reuters ONESOURCE Indirect Tax Determination technology solutions. The Senior Consultant will lead projects, mentor implementation consultants, and collaborate with various teams. They will drive process improvement, manage project scope, and recommend optimal system configurations. The ideal candidate should have technical and functional expertise in ONESOURCE Indirect Tax Determination, deep experience in Indirect Tax Law, and understanding of end-to-end financial processes. They should possess excellent communication skills, process analysis abilities, and a methodical approach to work. Thomson Reuters offers a comprehensive benefits package, including flexible work arrangements, mental health days, and opportunities for professional growth.

Pharmacy Intern

Company: CVS Health

Location: Washington, DC

Posted Oct 04, 2024

CVS Health is offering a 3rd year pharmacy intern position with opportunities for professional growth and a chance to make a significant impact in healthcare. The role involves working closely with a licensed pharmacist, ensuring patient safety, and delivering exceptional care. The intern will be responsible for managing patient care programs, leading with empathy, and collaborating with the team to improve healthcare. The ideal candidate should possess strong communication skills, be enrolled in an ACPE accredited college of pharmacy, and have relevant work experience.

Sr. Department Manager (Orthopedics, Sports Med, ENT, Podiatry) - Tacoma / Olympia WA,

Company: Kaiser Permanente

Location: Tacoma, Washington

Posted Oct 04, 2024

This job posting is for a Senior Department Manager position overseeing Orthopedics, Sports Medicine, Podiatry, and ENT across two sites in Tacoma and Olympia. The role involves supervising daily operations, ensuring high-quality care, implementing patient care standards, and managing budgets. The ideal candidate should have a minimum of three years of management experience, a Bachelor's degree in healthcare or a related field, and strong interpersonal skills. Preferred qualifications include healthcare management experience, a license in CO/WA, and a Master's degree.

Mechanical Field Engineer

Company: Amentum

Location: Washington DC

Posted Oct 04, 2024

The job description is for an engineering expert who will provide support for transportation and logistics-related efforts. The role involves performing design development, analysis, and review tasks, as well as generating design specifications, developing technical documentation, and conducting site visits.

Laboratory Assistant Travel Group

Company: Kaiser Permanente

Location: Redmond, Washington

Posted Oct 04, 2024

The job involves performing laboratory testing procedures, including pre-analytic, analytic, and post-analytic phases. The role requires specimen processing, computer data entry, and customer service. Essential responsibilities include processing specimens for A, B, or C level complexity testing, participating in quality assurance procedures, and performing instrument maintenance. The position also involves test accessioning, information lookup, and result transcribing. The role requires basic qualifications such as a high school diploma or GED, and a Medical Assistant Certificate or Phlebotomist Certificate within 6 months of hire. Additional requirements include computer skills, communication, customer service, and problem-solving skills. Preferred qualifications include recent completion of a phlebotomy program or recent phlebotomy and clinical laboratory experience.

Senior Project Manager - DC/Metro

Company: Procon Consulting

Location: Washington DC

Posted Oct 04, 2024

Procon Consulting is seeking a Construction Senior Project Manager for a long-term opportunity in the Washington DC area. The ideal candidate will have 10+ years of experience in construction management and leadership skills.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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