Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Beauty Sales Consultant

Company: CVS Health

Location: Washington, DC

Posted Oct 05, 2024

CVS Health is seeking a sales-oriented Beauty Sales Consultant to join their beauty retail division. The role involves providing top-notch client experience, engaging in personalized sales service, and building lasting relationships. The consultant will be expected to be a brand expert, answer customer questions with product knowledge, and participate in company sales programs. The position requires a flexible schedule, manual dexterity, and the ability to perform ear-piercing services. Preferred qualifications include prior beauty sales experience, current knowledge of beauty products, and a strong passion for beauty. The pay range is $17.50 - $22.75, and the company offers a range of benefits including medical, dental, vision, 401(k), life insurance, disability benefits, well-being programs, education assistance, and PTO.

Product Manager Mainframe Modernization (Adabas & Natural)

Company: Software AG

Location: Washington DC

Posted Oct 05, 2024

Software AG is a company that simplifies the connected world by helping organizations become a truly connected enterprise. They are looking for a COBOL mainframe modernization specialist to drive the product strategy and adoption in the market.

Cyber Network Defense Analyst - 10 Years experience

Company: BCMC

Location: Washington DC

Posted Oct 04, 2024

BCMC is seeking Cyber Network Defense Analysts with Cloud Forensics experience to support a critical customer mission. The team provides advanced technical assistance, proactive hunting, and rapid incident response.

Senior Account Executive

Company: MiQ Digital

Location: Washington DC

Posted Oct 04, 2024

MiQ is a global programmatic media partner seeking a Senior Account Executive to join their sales department. The role involves delivering against fiscal and strategic objectives, forging relationships with marketing agencies and brands, and communicating clearly with stakeholders. The company offers a welcoming culture, competitive benefits, and opportunities for growth and development.

Part-Time Seasonal Editor, Washington DC

Company: Glossier

Location: Washington, DC

Posted Oct 04, 2024

Glossier, a beauty company centered around community and inclusivity, seeks an Editor to enhance customer experiences. The role involves training in all store operations, product expertise, and team collaboration. Key responsibilities include modeling Glossier's customer experience principles, maintaining inventory, and serving as a brand ambassador. The ideal candidate has 2+ years of customer service experience, preferably in retail or beauty, and demonstrates adaptability, empathy, and operational excellence.

Retail Assistant Manager

Company: Brilliant Earth

Location: Washington DC

Posted Oct 05, 2024

Brilliant Earth is seeking a Retail Assistant Manager for their Fairfax location. The ideal candidate will have experience managing people in retail or direct-to-consumer sales, and will be responsible for building and mentoring a team of customer experience assistants. The role involves creating personalized experiences for customers, responding to inquiries, and conducting in-person appointments. The company offers competitive compensation, benefits, and opportunities for growth.

Pharmacy Intern

Company: CVS Health

Location: Fort Washington, PA

Posted Oct 05, 2024

CVS Health is offering a 3rd year pharmacy intern position with opportunities for professional growth and a chance to make a significant impact in healthcare. The role involves working closely with a licensed pharmacist, ensuring patient safety, and delivering exceptional care. The intern will be responsible for managing patient care programs, leading with empathy, and collaborating with the team to improve healthcare. The ideal candidate should possess strong communication skills, be enrolled in an ACPE accredited college of pharmacy, and have relevant work experience.

Asset Management Systems/Senior Business Analyst

Company: CGI

Location: Washington, DC

Posted Oct 04, 2024

CGI, a leader in asset management solutions, is seeking a senior business analyst for a large implementation project in Washington, DC. The resource will lead teams conducting activities such as as-is and to-be business processes analysis, gap analysis, application design, testing, data migration, and training. The candidate should have deep understanding and demonstrated knowledge of large-scale software implementation processes and federal asset management best practices. The position requires a TOP SECRET clearance and offers competitive compensation, comprehensive insurance options, matching contributions through the 401(k) plan, paid time off, and learning opportunities.

Relationship Banker - Washington DC Market

Company: Bank of America

Location: Washington, DC

Posted Oct 04, 2024

Bank of America is seeking a motivated individual for a client-focused role in the lobby. The successful candidate will engage clients, educate them on self-service resources, and assist with transactions. Key responsibilities include processing cash transactions, building relationships, and connecting clients to financial solutions. The role requires strong communication skills, problem-solving abilities, and adaptability. A background in financial services and sales experience is preferred. The position offers a competitive salary, benefits, and opportunities for career growth.

2025 Cloud Native Developer Undergrad Intern

Company: The Aerospace Corporation

Location: Washington DC

Posted Oct 05, 2024

The Aerospace Corporation is hiring a Cloud Native Developer Undergrad Intern to work on cloud native applications, data analysis pipelines, and platforms. The company is committed to providing an inclusive and diverse workplace and offers a competitive compensation package.

Aftermarket Zone Manager - Philadelphia/DC

Company: Ford Motor Company

Location: Washington, DC / Remote

Posted Oct 04, 2024

The job description outlines a position for an Aftermarket Zone Manager (AZM) at Ford Motor Company. The AZM will coordinate activities to maintain and drive incremental growth of the Motorcraft Brand through Ford Authorized Distributors (FADs) within their zone. The role involves building strong business relationships with Motorcraft Warehouse Distributors and Bulk Oil Distributors, driving Motorcraft parts sales, conducting training, and managing account relationships. The position requires 80% field travel and a Bachelor's Degree or equivalent work experience. Preferred qualifications include strong business acumen, project management skills, and interpersonal skills.

Strategic Account Executive, West Coast

Company: SingleStore

Location: Washington DC

Posted Oct 04, 2024

SingleStore is seeking a sales professional to join their Strategic Sales Team. The role involves closing new business and expanding existing business with large enterprise customers in the West region. The company offers a competitive salary, benefits, and a fast-paced collaborative environment.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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