Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

MRI Technologist - 32 Hrs - Tacoma

Company: Kaiser Permanente

Location: Tacoma, Washington

Posted Oct 05, 2024

The company has recently implemented a wage increase of up to 9%. The job involves providing quality patient imaging, specifically for MRI, in accordance with physicians' orders. The role requires ensuring patient safety, maintaining high-quality testing, preparing the MRI room, processing images, and maintaining equipment. The employee must also operate equipment according to safety standards, apply professional and ethical judgment, and adhere to sterile techniques. The job involves diagnostic testing, customer service, and maintaining patient and employee safety. The employee must also observe patients during procedures, report any unusual occurrences, and maintain a clean radiology room. Basic qualifications include a high school diploma, certification as a Radiologic Technologist in Washington, and certification from the American Registry of Radiologic Technologists. Preferred qualifications include one year of MRI experience and one year of direct experience with cross-sectional anatomy.

Vertical Solution Consultant

Company: Socure

Location: Washington DC

Posted Oct 05, 2024

Socure is a company that uses predictive analytics and machine learning to verify identities and prevent fraud. They have received several awards and are considered a leader in digital identity verification and fraud prevention. The company is looking for a Vertical Solutions Consultant to work with specific industries such as financial services, healthcare, and government.

EVP, Corporate Communications

Company: Golin

Location: Washington DC

Posted Oct 05, 2024

Golin is seeking a strategic and growth-minded agency leader to lead a dynamic team and drive agency growth. The ideal candidate has a proven track record of success, excellent communication skills, and experience advising senior-level clients.

Ophthalmic Assistant (Per Diem Federal Way)

Company: Kaiser Permanente

Location: Federal Way, Washington

Posted Oct 05, 2024

The job involves providing technical and patient care support in an Eye Care team, either in a clinic or via phone. In clinic, responsibilities include patient assessment, history taking, clinical exams, and performing various tests and procedures. On the phone, the role involves triage for urgent, emergent, and general Eye Care needs. The job also includes patient services procedures, instrument maintenance, appointment scheduling, patient care, and adherence to safety standards. Essential qualifications include a High School Diploma or GED, Registered Medical Assistant (Washington) license within 2 months of hire, and Ophthalmic Assistant Certificate within 24 months of hire. Preferred qualifications include experience with contact lens patients, ophthalmology or optometry practice, and general medical knowledge.

Underwriting Consultant

Company: MassMutual

Location: Washington DC

Posted Oct 05, 2024

The job posting is for an Underwriting Consultant position on MassMutual's Accelerated Underwriting Team. The team is dynamic and inclusive, and the role involves making fluidless underwriting decisions. The job requires a blend of analytical thinking, adaptability, and collaboration. The company offers a range of benefits, including regular meetings, mentorship opportunities, and access to learning content.

Retention Specialist

Company: The Washington Post

Location: Washington, DC

Posted Oct 05, 2024

The Washington Post is hiring a Retention Specialist to enhance subscriber retention through strategies that improve customer experiences and maximize retention. The role involves collaborating with product and Retention Manager teams to test and optimize onsite flows, create proactive retention campaigns, and implement engagement strategies. The ideal candidate should have 2+ years of digital marketing experience, strong project management skills, and technical aptitude with multiple marketing tools. The Post offers comprehensive benefits and a competitive salary range of $64,300.00 - $96,500.00 USD Annual.

Systems Engineer SharePoint Admin

Company: DYOPATH

Location: Washington DC

Posted Oct 05, 2024

DYOPATH is a leading Managed Service Provider that empowers organizations by delivering trusted IT solutions. They value their team, culture, and customer service, and are committed to a work environment free of discrimination. They are currently hiring a Systems Engineer/SharePoint Admin in Washington DC.

Analytic Tradecraft SME (All Source Intelligence)

Company: Amentum

Location: Washington DC

Posted Oct 05, 2024

CENTRA Technology Inc is looking for a TSSCIcleared Analytic Tradecraft SME to support US Government Customer. The SME will provide mentorship and analytic tradecraft improvement services to DHS Office of Intelligence and Analysis personnel.

Intelligence Analyst (FMV)

Company: BAE Systems

Location: Washington DC

Posted Oct 05, 2024

BAE Systems is a leading company in the intelligence industry, offering exciting career opportunities with a focus on Full Motion Video (FMV) exploitation. The company provides a unique training program, rapid advancement potential, and a range of benefits. Employees can work on a rotating shift schedule and are expected to have strong analytical and writing skills.

Human Resources Generalist (Corp181)

Company: Research Innovations Inc.

Location: Washington DC

Posted Oct 05, 2024

RII is a company that values diversity, innovation, and employee well-being. They are looking for a Human Resources Generalist to join their team, who will be responsible for various HR functions, including employee engagement, talent management, and compliance. The company offers comprehensive benefits, flexible work schedules, and a positive work environment.

Network Administrator

Company: Leidos

Location: Washington, DC

Posted Oct 05, 2024

The Department of Homeland Security (DHS) is seeking a Network Administrator to maintain and evolve the Homeland Secure Data Network (HSDN) and Classified Local Area Network (C-LAN). The ideal candidate should have a background in Cisco networking, preferably with Juniper experience. Key responsibilities include supporting DHS Classified IT infrastructure, resolving networking events, and providing remote and on-site maintenance. The role requires strong communication skills and the ability to work in a diverse, dynamic environment. A Bachelor's degree with 4-8 years of relevant experience or a Master's degree with 2-6 years of experience is required. Preferred qualifications include Cisco Certified Network Associate (CCNA), Windows Desktop Support experience, and DHS or government contract experience.

Federal Account Manager

Company: Optiv

Location: Washington DC

Posted Oct 05, 2024

The job posting is for a Federal Client Manager position at Optiv + ClearShark, requiring 7+ years of experience in solution and services-based sales within an Information Technology environment, with a strong business orientation and entrepreneurial mindset. The ideal candidate will build a substantial sales pipeline, establish strong relationships with technology partners and field sales representatives, and maintain internal communications with the OptivClearShark team.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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