Customer Satisfaction Jobs in Washington DC

40,686 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Underwriting Consultant (Technology)

Company: CNA

Location: Washington DC

Posted Oct 04, 2024

The job description is for an Underwriter position at CNA, a company that offers a clear vision for career growth, leadership, and a culture that values employee abilities. The role involves using technical skills to provide insurance solutions, managing a portfolio, and building relationships with producers.

Food Service Worker-Georgetown University

Company: Aramark

Location: Washington, DC

Posted Oct 04, 2024

The Food Service Worker role at Aramark involves assisting with food preparation, maintaining cash receipts and meal records, and completing daily reports. The position requires adherence to high standards of quality in food production, sanitation, and kitchen safety practices. The hourly rate of pay is between $21.05 and $22.05, with additional benefits including medical, dental, vision, and work/life resources. The role involves preparing quality food, maintaining accurate food storage, serving food according to schedules, and ensuring cleanliness and organization in the work area. Physical demands include lifting, bending, pushing, pulling, and extended walking and standing.

Navy HR and Pay systems SME #24317

Company: Aeyon

Location: Washington DC

Posted Oct 04, 2024

The job description is for a candidate to support the delivery of a single integrated personnel and pay system for the Department of the Navy. The candidate should have knowledge of Navy manpower systems data and processes, and experience in implementing business solutions in support of digital transformation initiatives. The duties include defining procedures, developing performance objectives, and having a secret clearance.

Sr. Product Analyst - (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Oct 04, 2024

Fannie Mae is seeking a Sr. Product Analyst with at least 2 years of related experience. The role involves supporting the product lifecycle, providing tactical support, collaborating with the team in assessing product needs, and managing plans, issues, and risks for products. The successful candidate will gather information about new or existing products, assess their current state, contribute to product design, development, testing, and evaluation, and support multiple internal groups. The position requires strong accounting skills, data acumen, critical thinking, and analytical skills. Familiarity with Workday Reporting Tools, Workday Prism Analytics, SQL, TOAD SQL, SharePoint, Excel, Microsoft Teams, Microsoft Project, and JIRA is preferred. Fannie Mae offers a flexible hybrid work environment and a comprehensive benefits package.

(Sales Associate, Full -Time) Editor, Washington DC

Company: Glossier

Location: Washington, DC

Posted Oct 04, 2024

Glossier is a beauty company that prioritizes community engagement and inclusivity. As an Editor, you will be a customer experience expert, trained in all aspects of store operations. Your role involves creating memorable experiences, nurturing customer relationships, and collaborating with the team. You will also ensure operational excellence, adhering to safety standards and managing inventory. The ideal candidate has 2+ years of customer service experience, preferably in retail or hospitality, and a passion for creating meaningful interactions.

Security Software Engineer II (Blue Team)

Company: SpaceX

Location: Washington DC

Posted Oct 04, 2024

SpaceX is hiring a security engineer to join the security engineering team to help protect and drive the SpaceX mission. The role will focus on building innovative security solutions to protect against threats to our rockets, spacecraft, and global satellite internet constellation Starlink.

Site Manager - Office Services

Company: Epiq

Location: Washington DC

Posted Oct 04, 2024

The job description is for a Site Manager position at Epiq, a company that values its employees and provides opportunities for growth and development. The role involves overseeing daily operations, providing excellent client service, and recruiting and training employees.

Senior Analyst - Software Supply Chain Specialist

Company: Exiger

Location: Washington DC

Posted Oct 04, 2024

Exiger Government Solutions is seeking a Senior Software Supply Chain Analyst to support the development and implementation of a cyber supply chain risk and Software Bills of Materials SBOM program. The role involves analyzing software products and their risks, preparing comprehensive reports, and identifying processes suitable for automation.

Senior Data Analyst II

Company: BlueLabs Analytics

Location: Washington DC

Posted Oct 04, 2024

BlueLabs is a leading provider of analytics services and technology dedicated to helping partners do the most good with their data. The company has worked with over 400 organizations and has developed innovative tools in analytics, media optimization, reporting, and influencer outreach.

Director, U.S. Government Affairs

Company: CN

Location: Washington, DC

Posted Oct 04, 2024

CN is seeking a Director of U.S. Government Affairs with extensive experience in government relations, lobbying, or advocacy. The role involves engaging with legislators, regulatory bodies, and stakeholders to influence decisions related to freight railroads. The incumbent will be responsible for advocating CN's interests, analyzing policies, building relationships, and managing communications. The position requires a Bachelor's Degree in a relevant field, strong technical skills, and a proven track record in the industry. CN is committed to safety, sustainability, and customer service, offering meaningful careers with opportunities for growth and development.

Café Ambassador - D.C. Area

Company: Capital One

Location: Washington, DC

Posted Oct 04, 2024

Capital One is seeking a Café Ambassador to join their team in Washington, D.C. The role involves introducing customers to Capital One's services, creating memorable experiences, and driving brand awareness. The position offers opportunities for personal and professional growth, along with a comprehensive benefits package. The ideal candidate is an outgoing, self-driven individual with strong communication skills and at least 1 year of retail, sales, or customer service experience.

Staff Technical Program Manager

Company: IonQ

Location: Washington DC

Posted Oct 04, 2024

IonQ is developing a powerful quantum computer, and they are looking for a Technical Program Manager to lead the development of their quantum computers. The role requires a strong background in physics, computer science, or a related field, and experience in managing complex projects.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

Related Pages