Customer Satisfaction Jobs in Washington DC

40,686 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

CRM Business System Analyst

Company: Leidos

Location: Washington DC

Posted Oct 03, 2024

Leidos is seeking a CRM Business System Analyst to support the Digital Solution Inc program. The selected candidate will have the ability to assist customers with CRM technical support issues and consulting with customers on their business processes.

Associate Modeling and Simulation Systems Engineer

Company: Boeing

Location: Washington DC

Posted Oct 03, 2024

Boeing is looking for an Associate System Requirements and Architecture Engineer to work on innovative technologies and projects. The job requires a Bachelor's degree in engineering or a related field and 1+ years of experience in system design, modeling, and simulation.

Intelligence FMV Analyst (Training Offered)

Company: BAE Systems

Location: Washington DC

Posted Oct 04, 2024

BAE Systems is looking for candidates to join their Full Motion Video (FMV) Analyst team. The role involves learning FMV tradecraft, producing graphic products, and compiling intelligence materials. The company offers a range of benefits, including paid time off, education benefits, and career advancement opportunities.

Senior Director of CRM, Lifecycle, and Retention

Company: Upside

Location: Washington DC

Posted Oct 04, 2024

Upside is a company that helps brick-and-mortar businesses earn more cashback and provides a platform for customers to earn rewards. The company is looking for a Senior Director of CRM Lifecycle and Retention to lead a team in developing and executing holistic multichannel lifecycle strategies.

Account Executive

Company: Dow Jones

Location: Washington, DC

Posted Oct 04, 2024

Dow Jones, a global provider of news and business information, is seeking an Account Executive to manage a book of business and prospect for new business. The role involves retaining and growing existing contract revenue, initiating sales activity with new buying centers, and maintaining strong customer relationships. The ideal candidate should have a proven track record of at least 5 years in selling information to large enterprise accounts, strong time management skills, excellent communication skills, and exceptional negotiation and closing skills. Dow Jones offers comprehensive healthcare plans, paid time off, retirement plans, and other benefits.

Copy of Client Account Manager

Company: M3USA

Location: Washington DC

Posted Oct 03, 2024

M3 USA is a company that offers digital solutions in healthcare, with a mission to utilize the internet for a healthier world. They are hiring a Client Account Manager to build and maintain relationships with clients, and offer competitive benefits.

Senior Account Executive

Company: Microstrategy

Location: Washington DC

Posted Oct 04, 2024

MicroStrategy is a company that transforms organizations into intelligent enterprises through data-driven innovation. They are a market leader in enterprise analytics and mobility software, and are also leading a shift in how companies approach their treasury reserve strategy by adopting Bitcoin. The company values innovation, agility, and teamwork, and is looking for a Senior Account Executive to join their team.

Senior Manager, Business Development – KI Concerts: 2024-3208

Company: The Headfirst Companies

Location: Washington, DC

Posted Oct 03, 2024

The Sr. Manager, Business Development for KI Concerts is responsible for developing relationships with ensemble Directors, creating customized experiences, and implementing sales strategies. The role requires a strong sales and musical background, excellent communication skills, and understanding of international travel destinations. The individual will lead generation, build proposals, and provide exceptional customer service. They will collaborate with cross-functional teams and serve as a subject matter expert in music for the KI team.

Molder C

Company: Huhtamaki

Location: Washington DC

Posted Oct 04, 2024

Huhtamaki is a global provider of sustainable packaging solutions, committed to protecting food, people, and the planet. They are looking for passionate professionals to join their team to help deliver their ambitious 2030 Strategy.

Senior Manager, Product Marketing and Programming

Company: ATPCO

Location: Washington DC

Posted Oct 04, 2024

ATPCO is a company that provides pricing and retailing data tools and services to airlines, and is looking for a Senior Manager of Product Marketing and Programming to contribute to the overall integrated product strategies.

J.P. Morgan Wealth Management - Private Client Advisor - Washington, DC

Company: JPMorgan Chase

Location: Washington, DC

Posted Oct 04, 2024

J.P. Morgan Chase is seeking a Private Client Advisor in Chase Wealth Management. The role involves offering comprehensive financial planning and advice to individuals and families, with a focus on relationship management and digital innovations. The ideal candidate should have at least 2 years of Financial Advisor experience, demonstrated success in client acquisition, and relevant licenses. The company values diversity and inclusion, and offers a competitive total rewards package, including benefits like health care coverage, retirement savings, and tuition reimbursement.

Advisory Pre-Sales Solution Consultant- Federal Healthcare

Company: ServiceNow

Location: Washington DC

Posted Oct 04, 2024

The job description is for a Solution Consulting role at ServiceNow, requiring 7+ years of presales solution consulting or sales engineering experience, proficiency with the ServiceNow platform, and experience working collaboratively with product management and partners.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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