Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Sales Representative - D.C. West - ENT

Company: Stryker

Location: Washington, DC

Posted Oct 03, 2024

Stryker is seeking sales representatives who are challengers, teammates, charismatic networkers, strategic closers, customer-oriented achievers, and game changers. The role involves promoting and selling Stryker ENT products, conducting product evaluations, tracking territory progress, and managing sample inventory. Stryker offers field sales training, in-house product training, and comprehensive benefits. The company is a global leader in medical technologies, impacting over 130 million patients annually.

Director of Privacy

Company: CoStar Group

Location: Washington DC

Posted Oct 03, 2024

The job description is for a Director of Privacy at CoStar Group, a leading global provider of commercial and residential real estate information analytics and online marketplaces. The role involves leading the company's global privacy compliance and risk management program, developing strategy, monitoring regulatory landscape, and overseeing privacy operations and controls.

Leasing Consultant

Company: Bozzuto

Location: Washington, DC

Posted Oct 03, 2024

Bozzuto is a company that values community, inclusivity, and exceptional experiences. They are seeking a Sales & Marketing Associate who is customer-focused, communicative, and passionate about social media. The role involves converting leads into community tours, conducting personalized tours, building brand loyalty, and working weekends. Bozzuto offers competitive compensation, health benefits, paid leave, retirement planning, tuition reimbursement, and a diverse range of employee resource groups.

Business Expert

Company: Apple

Location: Washington, DC

Posted Oct 03, 2024

The Business Expert role at the Apple Store involves collaborating with businesses to help them thrive using Apple solutions. This role requires knowledge of business technology needs, comfort with phone interactions, and the ability to facilitate in-store experiences. Preferred qualifications include experience selling in the business market, strong communication skills, and flexibility with scheduling. The role offers a competitive base pay range, employee stock programs, comprehensive benefits, and potential for bonuses or commission payments.

Senior Events Associate

Company: CoStar Group

Location: Washington DC

Posted Oct 03, 2024

CoStar Group is a leading global provider of commercial and residential real estate information analytics and online marketplaces. The company is looking for a Senior Events Associate to support and execute public facing and internal events.

Customer Service Associate

Company: Walgreens

Location: Washington, DC

Posted Oct 03, 2024

The job description involves providing a distinctive and delightful customer experience, engaging customers, resolving issues, and sharing best practices. Operations tasks include maintaining cleanliness, implementing asset protection procedures, and ensuring compliance with regulated product laws. The role also involves photo area services, web pick-ups, and maintenance tasks. Basic qualifications include English fluency and flexibility for various schedules. Preferred qualifications include retail experience and prior Walgreens experience.

Technology Partner Specialist- DC Market

Company: IBM

Location: US Washington

Posted Oct 03, 2024

The role of a Technology Partner Specialist at IBM involves working with clients to craft solutions to their complex technology challenges. The job requires deep technical expertise, business domain knowledge, and strong communication skills. The role involves building relationships, providing thought leadership, and driving sales to and through clients.

Strategic Account Executive, Enterprise

Company: Xometry

Location: Washington DC

Posted Oct 03, 2024

Xometry is a company that powers industries by connecting people with big ideas to manufacturers. They are looking for a Strategic Account Executive to prospect, qualify, and generate new business for existing enterprise customers.

Manager, Systems Engineering Specialist

Company: Palo Alto Networks

Location: Washington, DC

Posted Oct 03, 2024

Palo Alto Networks is seeking a Solution Architects (SA) Manager for Prisma Cloud. The role involves leading a team of technical experts to help customers securely deploy applications across public and private cloud infrastructures. The manager will coach and mentor the team, provide technical leadership, and influence product direction. The ideal candidate has 2+ years of pre-sales experience, 6+ years as a Senior Solutions Architect, and expertise in cloud security technologies.

Information Technology Cybersecurity Specialist - Direct Hire Authority

Company: U.S. Department of State

Location: Washington, DC

Posted Oct 03, 2024

This is a job announcement for a position in the Risk Solutions Branch Division of Global Information Technology Risk, Enterprise Chief Information Security Office, Bureau of Diplomatic Technology (DT/E-CISO/GITR/RS) in the U.S. Department of State (DOS). The role involves performing risk reviews, facilitating the identification of security control recommendations, developing and implementing process improvement controls, coordinating major cyber risk assessments and IT projects, and leading working groups. Applicants must be U.S. citizens, obtain and maintain a Top Secret security clearance, and pass the E-Verify employment verification check. Qualifications include IT-related experience demonstrating attention to detail, customer service, oral communication, and problem-solving skills, as well as at least 1 year of specialized experience in analyzing and assessing IT systems security, developing risk assessment reports, and performing risk reviews.

Cashier

Company: Aramark

Location: Fort Washington, PA

Posted Oct 03, 2024

Aramark is seeking a Cashier who embodies a positive, customer-focused attitude. The ideal candidate will have previous customer service and cash handling experience, and possess strong math and counting skills. Responsibilities include operating a register, greeting customers, maintaining a clean work environment, and ensuring products are stocked. The role may require physical demands and adherence to safety policies. Aramark values employee development and equal opportunity.

USFHP Sales Outbound Call Specialist - Remote

Company: Martin's Point Health Care

Location: Washington DC

Posted Oct 03, 2024

Martins Point Health Care is an innovative not-for-profit health care organization that offers care and coverage to the people of Maine and beyond. The company values its employees and has been certified as a Great Place to Work since 2015. The Outbound Call Specialist role is responsible for making outbound calls to potential customers to introduce them to the US Family Health Plan and convert leads into sales.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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