Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Intacct Consultant

Company: Withum

Location: Washington DC

Posted Oct 01, 2024

Withum is a forward-thinking technology-driven advisory and accounting firm that encourages a work-life balance. They are looking for professionals who thrive in an entrepreneurial environment and want to specialize in management and technology challenges. The company offers a competitive benefits package and bonus program.

Pre-Sales AI Director - Federal

Company: C3 AI

Location: Washington DC

Posted Oct 01, 2024

C3ai Inc is a leading Enterprise AI software provider. The company provides comprehensive services to build enterprisescale AI applications. The Presales AI Director role is a customerfacing solution and product advisory role with a focus on delivering AI transformation for the federal government.

Senior Database Developer

Company: Planet Technologies

Location: Washington DC

Posted Oct 01, 2024

Planet Technologies is looking for a Senior Database Developer to join their growing team. The role involves creating database objects, supporting impactful projects, and communicating with customers. The company provides a range of benefits and is an equal opportunities employer.

Desktop Engineer/Lead Systems Administrator

Company: Red Gate Group

Location: Washington DC

Posted Oct 01, 2024

The job description is for a Desktop EngineerLead Systems Administrator to support the Defense Threat Reduction Agency DTRA in Reston VA. The role involves providing technical leadership and support for protecting critical information systems and assets, and collaborating with team members to identify and resolve technical challenges.

Assistant Landfill Manager

Company: Veolia UK

Location: Washington DC

Posted Oct 02, 2024

Veolia is looking for an experienced Assistant Landfill Manager to join their team in Beaconsfield. The role involves providing financial, operational, and developmental support to the Landfill Site Manager. The company offers a range of benefits, including 25 days of annual leave, access to a company pension scheme, and ongoing training and development opportunities.

Environmental Health & Safety Specialist

Company: The Aerospace Corporation

Location: Washington DC

Posted Oct 01, 2024

The Aerospace Corporation is seeking an EHS Specialist to manage and implement Occupational Safety and Environmental programs. The job requires a bachelor's degree in occupational health and safety or a related field with a minimum of 1 year of experience. The company offers a range of benefits, including comprehensive health care, paid holidays, and professional growth and development programs.

Conference Technology Team Lead

Company: Crowell & Moring

Location: Washington DC

Posted Oct 01, 2024

The job description is for a Conference Technology Team Lead at Crowell amp Moring LLP. The role involves administering technical and operational support for audiovisual equipment, providing conference technology support, and maintaining conference room technology equipment. The job requires advanced technical skills, experience with video conferencing technologies, and ability to communicate clearly and effectively.

Salesforce Administrator

Company: Brivo

Location: Washington DC

Posted Oct 01, 2024

Brivo is seeking a highly skilled Salesforce Administrator to implement and manage Salesforce solutions, particularly in CPQ Sales Cloud and Service Cloud environments. The ideal candidate will have a deep understanding of Salesforce best practices, configuration, and customization, as well as strong problem-solving and process improvement skills.

Sr. Business Manager, Strategic Planning - Capital One Shopping (Remote-Eligible)

Company: Capital One

Location: Washington DC

Posted Oct 02, 2024

The job posting is for a Sr Business Manager position at Capital One, responsible for leading strategy definition, data analysis, and executive-level messaging. The ideal candidate should have a strong business background, analytical skills, and experience in people management and project management.

Commercial Operations Specialist

Company: LGC

Location: Washington DC

Posted Oct 01, 2024

The job description is for a Commercial Operations Specialist at LGC Biosearch Technologies, a leading global life science tools company. The role involves providing support to the commercial team, implementing Salesforce, and streamlining sales operations. The company values passion, curiosity, integrity, brilliance, and respect.

Senior Technical Project Consultant, Technology Consulting

Company: DelCor Technology Solutions

Location: Washington DC

Posted Oct 01, 2024

DelCor Technology Solutions is a privately held consulting firm that provides technology consulting and IT support to associations and nonprofits. They have a team of highly qualified and motivated individuals who are dedicated to their clients and employees. The company offers a range of benefits and perks to its employees, including PTO, health insurance, and professional development opportunities.

Firewall Engineer

Company: CACI International Inc

Location: Washington DC

Posted Oct 01, 2024

CACI is seeking TSSCI-cleared Firewall Engineers to join their Network Security Services team. The role involves working with leading-edge technologies, designing and implementing network security solutions, and collaborating with corporate and customer leadership.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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