Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Business Development Specialist

Company: MORSE Corp

Location: Washington DC

Posted Oct 01, 2024

MORSE is an innovative employee-owned tech company seeking a Business Development Specialist to identify and capture new business opportunities within the DoD and intelligence community. The successful candidate will have a strong background in business development and a proven track record of winning new programs.

Communications Manager

Company: Zendesk

Location: Washington DC

Posted Oct 01, 2024

The job description is for a Communications Manager position at Zendesk, responsible for leading internal communication initiatives, fostering a culture of transparency and collaboration, and driving employee engagement. The role requires 5+ years of experience in internal communications, strong project management skills, and excellent writing and editing skills.

Systems Administrator

Company: NT Concepts

Location: Washington DC

Posted Oct 01, 2024

NT Concepts is seeking a Systems Administrator to provide design, implementation, and administration to a Geographic Information System GIS platform on both on-prem and cloud environments. The company is a private mid-tier company with clients spanning the Intelligence and Defense communities, delivering end-to-end data and technology solutions that advance the modernization, transformation, and automation of national security missions.

Pharmacy Technician - Specialty Pharmacy

Company: Kaiser Permanente

Location: Renton, Washington

Posted Oct 01, 2024

The Kaiser Permanente Pharmacy Technician performs various tasks to support the daily workflow of the pharmacy, ensuring timely and appropriate distribution of drug therapy. Responsibilities include typing new prescriptions, processing refill prescriptions, counting and pouring medications, prepackaging and labeling medications, stocking shelves, and handling non-professional phone calls. The role requires a working knowledge of cashiering processes and adherence to Kaiser Permanente Cash Security and Compliance standards. The technician ensures patient safety and provides excellent customer service, demonstrating dedication to evidence-based medicine and staying current on clinical initiatives. Basic qualifications include completion of an approved pharmacy technician training program and Pharmacy Technician Certification (Washington). Preferred qualifications include one or more years of Pharmacy Technician experience, two or more years of IV experience, and two or more years of warehouse experience.

Support Engineer

Company: Tricentis

Location: Washington DC

Posted Oct 01, 2024

The job posting is for a technical support engineer position at Tricentis, requiring experience in software testing, customer-facing roles, and technical documentation. The company offers a competitive salary and attractive compensation packages.

Field Account Manager

Company: Forcepoint

Location: Washington DC

Posted Oct 01, 2024

Forcepoint is a cybersecurity company looking for a Field Account Manager to join their team. The job requires experience in sales, cybersecurity, and account management. The company is committed to diversity and inclusion and offers equal employment opportunities.

Mental Health Case Manager, Licensed Independent Clinical Social Worker

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Oct 01, 2024

The Mental Health Case Manager is responsible for providing comprehensive support to members, including outreach, care coordination, crisis intervention, and psycho-educational interventions. They work collaboratively with the medical team, advocating for patients and facilitating communication between providers. The role requires a Masters degree in social work, a Licensed Independent Clinical Social Worker license, and experience in mental health services. Preferred qualifications include post-licensure experience, knowledge of KPWA services, and expertise in brief interventions and case management.

Lead UX/UI Designer

Company: Gucci

Location: Washington DC

Posted Oct 01, 2024

GEICO is looking for a Lead UXUI Designer to design high-quality solutions that put the customer at the center. The ideal candidate will be comfortable collaborating with business owners, engineers, and product management to lead design programs.

Wireline Network Operations Leadership Development Program

Company: Verizon

Location: Washington DC

Posted Oct 01, 2024

Verizon is offering a career development program for students, providing opportunities to learn, grow, and thrive. The program includes internships, coops, and leadership development programs, allowing students to take the next step towards shaping their future.

Government Affairs Analyst

Company: Spectrum

Location: Washington DC

Posted Oct 01, 2024

The job requires assisting with federal government affairs initiatives, working with Congressional Policy and External Affairs teams, and performing various tasks such as research, report preparation, and event representation. The job also requires strong communication, organizational, and problem-solving skills.

Senior Axonius and ServiceNow ITOM Integration Developer

Company: CACI International Inc

Location: Washington DC

Posted Oct 01, 2024

The job posting is seeking an Axonius and ServiceNow ITOM Senior Integration Developer to work on a contract with the Department of the Air Force. The ideal candidate will have experience with ITSM, ITIL, and Agile Scrum methodologies, as well as strong skills with MS Office tools. The company offers competitive benefits, learning and development opportunities, and a culture of integrity, trust, and continuous growth.

Windows Endpoint Systems Administrator

Company: The Aerospace Corporation

Location: Washington DC

Posted Oct 01, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, providing innovative solutions and technical expertise. The company is committed to providing an inclusive and diverse workplace, and offers a competitive compensation package and benefits.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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