Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Junior Data Scientist

Company: Protagonist

Location: Washington DC

Posted Oct 01, 2024

Protagonist is a company that offers innovative solutions in data analytics and natural language processing. They are looking for a Junior Data Scientist to join their team, who will work on cutting-edge research and development projects, assist with customer-facing initiatives, and collaborate with cross-functional teams.

RN Home Health Visiting Nurse Per Diem Seattle

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Oct 01, 2024

This job summary describes a Registered Nurse position responsible for providing comprehensive skilled nursing care and services to patients in the home setting. The nurse works on an interdisciplinary team, providing care in home health, palliative care, and hospice programs. They are accountable for assessing patients, developing a plan of care, educating patients and caregivers, and managing pain and symptoms. The nurse performs skilled procedures, identifies educational needs, and collaborates with other healthcare providers. Basic qualifications include a minimum of two years of experience as a Registered Nurse, an Associates degree in Nursing, a valid Washington Registered Nurse License, and a valid Washington Driver's License. Preferred qualifications include Horizon for homecare system experience and a Bachelor's degree in Nursing or a related health care field.

Technologist, Mammography, Vancouver, On-call, Days

Company: Kaiser Permanente

Location: Vancouver, Washington

Posted Oct 01, 2024

The job summary involves providing diagnostic Mammography services, including clerical duties. Essential responsibilities include performing screening and diagnostic procedures, image acquisition, patient assistance, file work, quality control, and communication. Basic qualifications require a high school diploma, a Diagnostic Radiologic Technologist License (Oregon) or Registered Radiologic Technologist (Washington), and an American Registry of Radiologic Technologists Certificate - Mammography Technologist. Preferred qualifications include prior Mammography Tech work experience and an Associates degree in Radiologic Science. The role involves covering multiple sites in the North Service Area and participating in on-call or standby schedules.

Client Executive-SLED Sales

Company: Verizon

Location: Washington DC

Posted Oct 01, 2024

The job posting is for a sales role at Verizon, where you'll work with government agencies to deliver innovative solutions. The company values diversity, inclusion, and empowerment, and offers a range of benefits and competitive compensation.

Enterprise Account Executive: Pacific Northwest, (Seattle/Portland)

Company: 8x8

Location: Washington DC

Posted Oct 01, 2024

8x8 Inc. is a company that provides technology for communications, allowing people to connect anywhere, anytime. They offer a range of products and services, including XCaaS, and provide equal employment opportunities. The company also provides reasonable accommodation to individuals with disabilities.

Physician Assistant Gastroenterology (Swedish Issaquah Campus)

Company: Swedish Health Services

Location: Issaquah, Washington

Posted Oct 01, 2024

The Swedish Digestive Health Institute is offering a full-time physician assistant position in Ballard or First Hill, Washington. This role involves providing outpatient care and contributing to the growth of the practice. The successful candidate will join a revitalized clinic with state-of-the-art facilities and competitive compensation. The position requires at least 1 year of experience and offers growth opportunities in a world-class city.

Junior Consultant - North America Public Sector (NAPS)

Company: Red Hat

Location: Washington DC

Posted Oct 01, 2024

Red Hat is looking for passionate individuals to join their team as Junior Consultants. The role involves supporting customer delivery, building technical skills, and working on meaningful projects. The company offers a comprehensive benefits package, including medical, dental, and vision coverage, as well as opportunities for professional development and growth.

Junior Solution Architect - North America Public Sector (NAPS)

Company: Red Hat

Location: Washington DC

Posted Oct 01, 2024

Red Hat is looking for passionate individuals to join their team as Junior Solution Architects. The role involves collaborating with customers, building technical skills, and applying them to real-world experiences. The company offers a comprehensive benefits package, including medical, dental, and vision coverage, as well as paid time off and holidays.

Certified Medical Assistant- Primary Care (28 Hours) Cascade Park

Company: Kaiser Permanente

Location: Vancouver, Washington

Posted Oct 01, 2024

The job involves providing clinical and administrative support to healthcare team members, delivering quality patient care, and performing various clinical tasks such as preparing patients for visits, collecting data, and administering medication. The role also includes practice management activities like scheduling appointments, communicating with patients, and facilitating follow-up duties. The position requires competent observational, critical thinking, communication, problem-solving, and decision-making skills.

Software Engineer

Company: Leidos

Location: Washington DC

Posted Oct 01, 2024

The job posting is for a Software Engineer position in the Electronic Warfare Division, requiring experience in C++ software development, signal processing, and Linux operating systems. The successful candidate will contribute to the design and development of advanced systems, work with multidisciplinary teams, and have a strong education and experience background.

Aquatics Manager

Company: Department of the Navy - Commander, Navy Installations

Location: Everett, Washington Everett, Washington

Posted Sep 30, 2024

The position is to plan, administer, and supervise a comprehensive and diverse year-round aquatics program for the Navy Region Northwest Fleet and Family Readiness Program Fleet Readiness Division.

Medical Laboratory Technician

Company: Kaiser Permanente

Location: Tacoma, Washington

Posted Oct 01, 2024

The MLT role involves performing various laboratory testing procedures, from waived to high complexity, encompassing pre-analytic, analytic, and post-analytic phases. This includes quality control, specimen processing, and computer data entry. The MLT also serves as a technical resource, resolving problems, answering technical questions, and assisting in performance improvement activities. Essential responsibilities include participating in test method evaluations, validations, and implementation. Basic qualifications include an Associates degree in a laboratory science or meeting CLIA qualifications, and a Medical Lab Technician Certificate within 6 months of hire. Preferred qualifications include recent clinical laboratory experience and certification as an MLT by date of hire/transfer.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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