Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

IT SPECIALIST (INFOSEC)

Company: Department of the Army - U.S. Army Cyber Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Sep 29, 2024

This position is with the 7th Signal Command 106th Signal Brigade located in Pierce Washington. It is a DOD Cyber Excepted Service CES personnel system position.

Supervisory Visual Information Specialist

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is located at Departmental Offices Terrorist and Financial Intelligence. As a Supervisory Visual Information Specialist, you will serve as the Supervisory Visual Information Specialist and reports directly to the Director of Analytic and Production Services.

Associate Director, Interpretation, Education and Volunteers

Company: Department of the Interior - National Park Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Interpretation Education and Volunteers Directorate IEV provides leadership for visitor and community engagement and supports the work of the NPS to welcome and create meaningful experiences with visitors from around the world.

China Division Director

Company: Other Agencies and Independent Organizations - U.S. Agency for Global Media

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The China Division of the Voice of America is responsible for producing digital radio and television programming targeting China and the non-US Chinese diaspora.

Director, Planning and Design Division

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Architect of the Capitol is hiring a Director for the Planning and Design Division, responsible for planning, design, sustainability, and policy formulation.

IT Specialist (DATAMGT)

Company: Other Agencies and Independent Organizations - Smithsonian Institution

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Smithsonian Institution is a large museum complex with 21 museums, including the National Air and Space Museum, which educates the public about aviation and spaceflight.

Director, Bureau of Transportation Statistics

Company: Department of Transportation - Office of the Secretary of Transportation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Director Bureau of Transportation Statistics position is in the Office of the Assistant Secretary for Research and Technology. The OSTR mission is to advance innovation, technology transfer, and breakthrough knowledge, facilitate research and multimodal research collaboration, provide decision makers with useful statistics and information of the highest quality and integrity, and develop a skilled interdisciplinary transportation workforce for the Nation.

IT PROJECT MANAGER (PLCYPLN)

Company: Department of the Navy - STRATEGIC SYSTEMS PROGRAMS (SSP)

Location: Bangor, Washington Bangor, Washington

Posted Sep 29, 2024

This flyer notifies interested applicants of anticipated vacancies and provides instructions on how to apply.

Principal Deputy Director for Intelligence and Counterintelligence

Company: Department of Energy - Department of Energy - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Department of Energy's Office of Intelligence and Counterintelligence is seeking a seasoned executive with strong leadership experience in national security, intelligence, or cyberintelligence to serve as the Principal Deputy Director.

Associate Special Counsel, General Law Division (GLD)

Company: Other Agencies and Independent Organizations - Office of Special Counsel

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The job posting is seeking an experienced attorney and leader to serve as the Associate Special Counsel of the General Law Division. The role involves leading various units and requires exceptional legal advocacy skills.

Chief Compliance Standards and Risk Officer

Company: Department of Justice - Bureau of Alcohol, Tobacco, Firearms, and Explosives

Location: Washington DC

Posted Sep 29, 2024

ATF is a law enforcement agency that protects communities from violent crimes and partners with communities to safeguard the public.

Assistant Administrator, Federal Insurance

Company: Department of Homeland Security - Federal Emergency Management Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is located in the Department of Homeland Security's Federal Emergency Management Agency's Resilience Federal Insurance Directorate. The Assistant Administrator oversees the development, management, direction, and evaluation of the Federal Insurance Directorates' insurance programs and activities.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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