Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Director of Publishing and Digital Communication

Company: Legislative Branch - Congressional Budget Office

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The CBO is seeking a seasoned manager to lead the Publishing and Digital Communication Division, which will provide editorial and publishing services for the agency and formulate digital communication content and design.

Deputy Chief Information Officer

Company: Legislative Branch - Congressional Budget Office

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Management Business and Information Services Division at CBO seeks a Deputy Chief Information Officer DCIO who will provide broad guidance on policy and technical issues and who will assist the Chief Information Officer CIO in managing and supervising staff and in planning organizing coordinating budgeting and managing the daily activities necessary to carry out the agency's information technology mission.

Information Technology Cybersecurity Specialist - Direct Hire Authority

Company: Department of State - Department of State - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This is a public notice for a job opening in the US Department of State's Risk Solutions Branch. The position is located in the Global Information Technology Risk Enterprise Chief Information Security Office and requires applicants to meet certain qualification requirements.

DATA MANAGEMENT SPECIALIST (IT SUPPORT)

Company: Department of the Navy - U.S. Pacific Fleet

Location: Bangor, Washington Bangor, Washington

Posted Sep 29, 2024

This is a public notice flyer to notify interested applicants of anticipated vacancies. Interested applicants must follow the directions in the How to Apply section of this flyer to be considered.

IT Specialist (SYSADMIN)

Company: Department of the Interior - Bureau of Reclamation

Location: Grand Coulee, Washington Grand Coulee, Washington

Posted Sep 29, 2024

Reclamation is seeking a career professional to assist in meeting increasing water demands while protecting the environment in Grand Coulee, Washington.

Principal Deputy Director Departmental Ethics Office

Company: Department of the Interior - Office of the Solicitor

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Department of the Interior structures its SES positions into categories to determine the minimum pay. The minimum pay for this position is $19190000.

Document Control Officer

Company: Legislative Branch - Senate

Location: Washington DC

Posted Sep 29, 2024

The Senate Security Office is seeking a Document Control Specialist. The vacancy announcement and application can be found on the United States Senate Career Page.

Supervisory IT Program Manager

Company: Other Agencies and Independent Organizations - Federal Communications Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This job posting is for a position in the Office of Managing Director at the Federal Communications Commission in Washington DC. The job does not offer relocation expenses and may be used to fill additional positions within 90 days.

IT Specialist - Presidential Innovation Fellow (2210)

Company: General Services Administration - Technology Transformation Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Presidential Innovation Fellows program pairs entrepreneurs and technologists with federal civil servants to tackle national challenges. Fellows work as senior advisors for 12-24 months, shaping policy and advancing technology for public good.

Assistant General Counsel (Enforcement & Intelligence)

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The incumbent is an Assistant General Counsel in the Office of the General Counsel, responsible to the Secretary of the Treasury for legal activities and supervision of the Legal Division.

INFORMATION TECHNOLOGY SPECIALIST (INFOSEC)

Company: Department of the Navy - Naval Education and Training Command

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Sep 29, 2024

This flyer notifies interested applicants of anticipated vacancies in the Naval Acquisition Development Program. Applications will not be accepted through this flyer and must follow the directions in the How to Apply section.

East Asia and Pacific Division Director

Company: Other Agencies and Independent Organizations - U.S. Agency for Global Media

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The East Asia and Pacific Division of the Voice of America is responsible for multiple language services and overseas offices producing digital radio and television programming for countries and territories in the region.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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