Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Recreation Assistant - Liberty

Company: Department of the Navy - Commander, Navy Installations

Location: Everett, Washington Everett, Washington

Posted Sep 29, 2024

The Morale Welfare and Recreation department provides fitness, recreation, lodging, and food and beverage programs for service members and their families.

Budget Director

Company: Other Agencies and Independent Organizations - U.S. Agency for Global Media

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The incumbent serves as the Budget Director, responsible for directing a team of analysts in the formulation and execution of USAGMs budget and grants management.

Accounting Technician

Company: Department of Health and Human Services - Indian Health Service

Location: Nespelem, Washington Nespelem, Washington

Posted Sep 29, 2024

The job announcement is for an accounts receivable support position in a patient accounting system. The position reports to the Business Office Manager and may be eligible for recruitment or relocation incentives.

Chief Environmental Programs USACE

Company: Department of the Army - U.S. Army Corps of Engineers

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

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Information Systems Specialist, CG-301-13

Company: Other Agencies and Independent Organizations - Federal Deposit Insurance Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is located in the Division of Administration in Arlington VA of the Federal Deposit Insurance Corporation. The incumbent of this position will support critical technology systems and solutions and automate operational activities and reports.

Engineering Technician (Electrical)

Company: Department of Energy - Bonneville Power Administration

Location: Vancouver, Washington Vancouver, Washington

Posted Sep 29, 2024

The position is for an Engineering Technician in Transmission Services, performing engineering design and implementation to support BPAs electrical transmission systems and facilities.

Security Specialist

Company: Other Agencies and Independent Organizations - Federal Reserve System--Board of Governors

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Security Specialist is responsible for maintaining electronic security systems in Board facilities, ensuring proper functioning at all times.

Deputy Assistant Secretary for Human Resources

Company: Department of Health and Human Services - Office of the Secretary of Health and Human Services

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is in the Department of Health and Human Services HHS Office of the Secretary OS Office of the Assistant Secretary for Administration ASA.

Deputy Assistant Attorney General

Company: Department of Justice - Offices, Boards and Divisions

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Civil Rights Division is seeking an experienced attorney to serve as the Deputy Assistant Attorney General.

Store Associate

Company: Department of Defense - Defense Commissary Agency

Location: Naval Air Station Whidbey Island, Washington Naval Air Station Whidbey Island, Washington

Posted Sep 29, 2024

Store Associates work in retail areas of Defense Commissary Agency stores, performing various duties such as handling and stocking items, and checking out customer purchases.

Attorney Advisor (General)

Company: Department of Agriculture - Office of the General Counsel

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Attorney Advisor position provides legal advice and services to the USDA's Civil Rights Labor and Employment Law Division, focusing on defending judicial and administrative complaints of program discrimination.

Director, Office of Communications and Innovation

Company: Other Agencies and Independent Organizations - U.S. Agency for International Development

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Office of Inspector General OIG is committed to detecting and preventing fraud, waste, and abuse within the US Agency for International Development USAID, and provides oversight of several organizations.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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