Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Vice President Solutions Architecture (Cybersecurity)

Company: 8 Consulting

Location: Washington DC

Posted Sep 29, 2024

8 Consulting LLC is a fast-growing ITCyber Security company serving clients in the energy, healthcare, and federal government sectors. As a Senior Cybersecurity Consultant, you will play a pivotal role in driving quality of service and profitability for our cybersecurity consulting practice.

Employee Experience (EX) Program Manager

Company: Technical Assent

Location: Washington DC

Posted Sep 28, 2024

The job posting is for a project manager position at Technical Assent, a company that designs exceptional service experiences for government, business, and non-profit clients. The job requires a strong understanding of customer experience, service design, and project management, with a focus on delivering results that matter most to clients.

Compute Sales Specialist (f/m/d)

Company: Hewlett Packard Enterprise

Location: Washington DC

Posted Sep 28, 2024

The job description for a Sales Specialist at HPE is a hybrid role that requires building relationships with customers, driving sales, and developing positive relationships. The company offers a dynamic environment, open feedback culture, and various perks.

Human Resources Analyst

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

Human Resources Analysts provide workforce metrics reports and analysis to broaden leadership understanding of the workforce and help inform their decisionmaking.

Operations Intern - Summer 2025 Internship

Company: MassMutual

Location: Washington DC

Posted Sep 28, 2024

MassMutual is offering a summer internship for college students to develop leadership skills, work on meaningful projects, and build relationships. The internship provides opportunities for professional and personal growth, and is based in Springfield, MA.

Contracting Officer

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

Contracting Officers streamline the acquisition process to maximize resources and negotiate complex contracts.

Cook NA-06

Company: Department of the Army - Army Installation Management Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Sep 28, 2024

The position is located at Texas Roadhouse Restaurant and is looking for a customer service professional who can work in a fast-paced environment.

Logistics Officer

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington DC

Posted Sep 29, 2024

Logistics Officers work on diverse teams providing logistics and supply chain solutions in support of the Agency's global mission.

Senior Instructional Designer (Managing Consultant)

Company: Technical Assent

Location: Washington DC

Posted Sep 28, 2024

The job description is for a Senior Instructional Designer Managing Consultant position at Technical Assent. The company is passionate about delivering exceptional service experiences and is looking for a self-starter who can work independently and collaboratively. The successful candidate will have experience in learning experience design, research, and curriculum development, and will be able to work with diverse stakeholders. The company offers a competitive benefits package and a remote work option.

Engineer/Facilities Project Manager

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

EngineerFacilities Project Managers provide products and services for Agency customers by developing and coordinating civil electrical and mechanical standards and recapitalization projects.

Contract Auditor

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

Contract Auditors provide value by analyzing asset costs, preparing exhibits, and offering financial audit advisory services.

Support Integration Officer (Deployed Support Officer)

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The position requires a 5-year contract term agreement and provides global operational support.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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