Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Sr. Finance Analyst

Company: Amentum

Location: Washington DC

Posted Sep 28, 2024

Amentum is seeking a Finance Manager to join their team. The role involves leading and managing multiple indirect budgets, providing financial analysis and guidance, and ensuring contractual compliance and cost management. The ideal candidate will have a strong working knowledge of Government Contracting and experience with Government financial project support.

Recreation Assistant (Sports)

Company: Department of the Navy - Commander, Navy Installations

Location: Silverdale, Washington Silverdale, Washington

Posted Sep 28, 2024

The Morale Welfare and Recreation department provides fitness, recreation, lodging, and food and beverage programs for service members and their families.

Contracting Officer

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 28, 2024

Contracting Officers streamline the acquisition process to maximize resources and negotiate complex contracts.

Senior Sales Director - DOD/National Programs

Company: Optiv

Location: Washington DC

Posted Sep 28, 2024

The Senior Director of DODNational Programs will lead the development and execution of Optiv + ClearShark's DoD business, focusing on strategy, sales performance, and team management. The role requires a proven track record of sales and leadership success in DODNational Programs, with experience in building and running Federal sales teams.

BY (JDA) Solution Architect

Company: MorganFranklin Consulting

Location: Washington DC

Posted Sep 28, 2024

The job posting is for a Solution Architect position at MorganFranklin Consulting, responsible for managing client engagements and delivering solutions. The role requires expertise in JDABY solutions, supply chain planning, and leadership skills.

Hostess/Cashier

Company: Department of the Navy - Commander, Navy Installations

Location: Bremerton, Washington Bremerton, Washington

Posted Sep 28, 2024

The Morale Welfare and Recreation department provides fitness, recreation, lodging, and food and beverage programs for service members and their families. The primary function of the incumbent is to perform cashiering tasks.

Conference & Meeting Coordinator

Company: Cooley

Location: Washington DC

Posted Sep 28, 2024

Cooley is seeking a Conference amp Meeting Coordinator to join the Office Services Facilities department. The job involves coordinating meetings, catering, and events, and requires strong organizational skills, excellent customer service, and attention to detail.

Utility Systems Operator Worker Trainee

Company: Department of the Navy - Naval Facilities Engineering Systems Command

Location: Bangor, Washington Bangor, Washington

Posted Sep 28, 2024

This flyer notifies interested applicants of anticipated vacancies and provides instructions on how to apply. It also notes that notice of result letters will not be sent to applicants who respond to the flyer.

Contract Auditor

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 28, 2024

Contract Auditors provide value by analyzing asset costs, preparing exhibits, and offering financial audit advisory services.

Accounting Technician

Company: Department of Health and Human Services - Indian Health Service

Location: Nespelem, Washington Nespelem, Washington

Posted Sep 28, 2024

The job announcement is for an accounts receivable support position in a patient accounting system. The position reports to the Business Office Manager and may be eligible for recruitment or relocation incentives.

Problem Solver Consultant

Company: Technical Assent

Location: Washington DC

Posted Sep 28, 2024

Technical Assent is a company that offers services in government, business, and non-profit sectors. They are looking for a consultant to work on government programs and help clients deliver their services. The company values creativity, pragmatism, and self-starters. The job description includes tasks such as researching, preparing, and delivering high-quality solutions, interacting with stakeholders, and developing client-ready deliverables.

Segment Marketing Manager - Public Sector

Company: Genetec

Location: Washington DC

Posted Sep 28, 2024

The job posting is for a Segment Marketing Manager Public Sector at Genetec, a market leader in security intelligence and operations. The role involves defining, deploying, and managing vertical market campaigns to enhance brand visibility and generate leads in the public sector. The ideal candidate has over 8 years of marketing experience, with a proven track record in B2B marketing and a strong affinity for data-driven decision making.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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