Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Loan Originator - Credit Union

Company: MassMutual

Location: Washington DC

Posted Sep 25, 2024

The job posting is for a Loan Originator position at MassMutual Federal Credit Union. The role involves processing loan applications, creating strong member relationships, and providing exceptional member service. The team is expected to work collaboratively and think outside the box to meet the needs of members.

Senior UX Software Engineer

Company: Two Six Technologies

Location: Washington DC

Posted Sep 25, 2024

Two Six Technologies is seeking a Senior UX Software Engineer to lead the design and development of innovative software products. The ideal candidate will possess a deep understanding of largescale database development, data modeling, and data products.

Senior Manager, Charging and Energy

Company: Scout Motors Inc.

Location: Washington DC

Posted Sep 25, 2024

Scout Motors is reviving an iconic American vehicle brand, focusing on electric vehicles and innovation. The company values respect for the environment, past, future, communities, and work-life balance. They seek a candidate with extensive experience in OEM charging programs, vendor relationships, and project management to develop and execute a comprehensive strategy for consumer-facing EV charging offers. The role involves managing cross-functional charging projects, defining charging requirements, and collaborating with various departments. The candidate will also build relationships with partners and government stakeholders, and lead submission of NEVI grant applications. Scout Motors offers competitive compensation and benefits, including health insurance, 401(k) program, generous paid time off, and a corporate vehicle program.

Quality Assurance & Data Digitization Analyst

Company: Seneca Holdings

Location: Washington DC

Posted Sep 25, 2024

Seneca Global Services, LLC, a part of the Seneca Nation Group (SNG), is seeking a Quality Assurance & Data Digitization Analyst in Alexandria, VA. The role involves supporting federal government customers' records management and data digitization efforts. Responsibilities include assisting with data digitization and organization, performing testing and quality assurance, and identifying non-conformities. Basic qualifications include experience in testing, inspection, and quality control processes. The company offers competitive compensation, strong benefits, and a collaborative work environment. Seneca Holdings is committed to diversity, equity, and inclusion, and provides equal employment opportunities.

Cloud and Virtualization Engineer

Company: GCyber

Location: Washington DC

Posted Sep 25, 2024

GCyber is hiring a Cloud and Virtualization Engineer to support the sustainment of DISAs Secure Web Services SWS environment. The job requires experience in virtualized environments, VMware virtualization infrastructures, and AWS Virtual Private Clouds. The company is an Equal Opportunity Employer.

Distinguished Software Engineer, Billing Platform

Company: GEICO

Location: Washington DC

Posted Sep 25, 2024

GEICO is seeking a Distinguished Software Engineer with extensive experience in designing, building, and maintaining large-scale applications and distributed systems. The role involves leading the re-architecture of GEICO's core billing platform, focusing on enhancing scalability, efficiency, and overall system performance. The ideal candidate should have 12+ years of professional software development experience, deep knowledge of current and emerging technologies, and strong coding skills in Java, Kotlin, Golang, or similar languages. The position offers a competitive annual salary range of $150,000.00 - $300,000.00, along with comprehensive benefits and opportunities for professional growth.

ASD Mission Support Specialist

Company: LaunchPointPEO

Location: Washington DC

Posted Sep 25, 2024

Old Dominion Strategies LLC is seeking a detail-oriented Space and Facilities Mission Support Specialist to develop and maintain accurate space data, create efficient layout designs, and produce comprehensive project reporting metrics. The role requires a minimum of 6 years of experience in related work, conducting analytical and related support activities, and proficiency in Microsoft Office and AutoCAD.

Senior Systems Engineer

Company: ManTech

Location: Washington DC

Posted Sep 25, 2024

ManTech is seeking a senior systems engineer for a prime contract in Arlington, VA. The role involves supporting the Mission Needs Analysis process, developing acquisition documentation, interfacing with engineering disciplines, and validating operational requirements. The candidate must have a comprehensive understanding of the System Development Life Cycle, be detail-oriented, and possess superior communication skills. A bachelor's degree and at least 8 years of relevant experience are required. The projected compensation range is $110,800-$185,500.

Senior Web Developer

Company: LingaTech

Location: Washington DC

Posted Sep 25, 2024

The job posting is for a Senior Web Developer position in Washington DC, requiring proficiency in backend programming languages, development frameworks, and databases. The role involves designing, coding, and modifying websites, as well as analyzing system changes and implementing technical designs.

IC 2025 Portfolio Optimization Space Enterprice Analyst

Company: The Aerospace Corporation

Location: Washington DC

Posted Sep 25, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, providing innovative solutions and technical expertise. The company is committed to providing an inclusive and diverse workplace, and offers a range of benefits and opportunities for growth and development.

Senior Account Executive

Company: MetLife

Location: Washington DC

Posted Sep 25, 2024

The job description is for a Regional Markets Senior Account Executive at MetLife, responsible for adding value to people's lives by forging lasting relationships with brokers and consultants. The role requires a detail-oriented professional with a passion for people, excellent communication and interpersonal skills, and a proven track record of success in insurance sales.

Senior Engineer - Data Analytics

Company: GEICO

Location: Washington DC

Posted Sep 25, 2024

GEICO is seeking an experienced Senior Engineer with a passion for building high-performance, low maintenance, zero-downtime data analytics solutions. The ideal candidate will develop state-of-the-art data models and reports, transforming vast datasets while championing innovation, best practices, and continuous learning. The role involves utilizing programming languages like SQL, dbt, and Python, as well as reporting tools like Power BI and Apache Superset, to transform and report on large volumes of enterprise data. The candidate will lead in design sessions, code reviews, and mentor other engineers, while engaging in cross-functional collaboration throughout the entire model and report development lifecycle. The position requires advanced experience with Data Warehouses, dimensional modeling, and analytics, as well as ETL / ELT tools and business intelligence tools.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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