Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Hostess/Cashier

Company: Department of the Navy - Commander, Navy Installations

Location: Bremerton, Washington Bremerton, Washington

Posted Sep 25, 2024

The Morale Welfare and Recreation department provides fitness, recreation, lodging, and food and beverage programs for service members and their families. The primary function of the incumbent is to perform cashiering tasks.

Senior Contracts Administrator - Hybrid

Company: ICF

Location: Washington DC

Posted Sep 25, 2024

ICF is hiring a Senior Contracts Administrator for a hybrid role in Rockville, MD or Reston, VA. The ideal candidate will have 5+ years of experience in contracts administration, supporting commercial and federal contracts. Key responsibilities include managing pricing proposals, contract negotiations, and ongoing contract administration. The role involves providing contracts support, reviewing solicitations, developing proposal responses, and mitigating risks. Strong analytical skills, attention to detail, and time management are required. A Bachelor's Degree, proficiency in Microsoft Office, and effective communication skills are preferred.

Senior Account Executive - Federal

Company: Relativity

Location: Washington DC

Posted Sep 25, 2024

The job posting is for a Senior Account Executive position at Relativity, a company that offers hybrid or remote work opportunities. The role involves overseeing relationships and sales processes within a named account territory. The company provides competitive compensation, benefits, and a diverse workplace.

Talent Acquisition Specialist

Company: Marcum

Location: Washington DC

Posted Sep 25, 2024

Marcum LLP is offering a highly competitive salary, exceptional benefits, and a collaborative work environment for an experienced recruiter in Washington, DC. The role involves full cycle recruiting for various positions, including Client Accounting & Advisory Services, Audit, Tax, and Human Resources Consulting. The ideal candidate should have a Bachelor's Degree, 2+ years of full cycle recruiting experience, and proficiency in recruitment tools and technologies. Marcum LLP is an Equal Opportunity Employer, and the compensation range for this role is $80,000.00 - $95,000.00.

Sales Representative

Company: Sleep Number

Location: Washington DC

Posted Sep 25, 2024

Sleep Number is a sleep wellness technology leader that aims to improve the health and wellbeing of society through higher quality sleep. The company offers a range of products and services, including smart beds, and is committed to providing a world-class customer experience.

Network Engineer - Monday - Thursday 8:00pm - 6:00am

Company: GCyber

Location: Washington DC

Posted Sep 25, 2024

GCyber is hiring a Network Engineer to support a Next Gen contract at the Pentagon. The role requires full-time onsite work in Arlington, VA, with a swing shift and specific hours. The job involves designing, building, and maintaining communications networks, as well as providing technical solutions and leadership to less-experienced network personnel.

Recreation Assistant (Sports)

Company: Department of the Navy - Commander, Navy Installations

Location: Silverdale, Washington Silverdale, Washington

Posted Sep 25, 2024

The Morale Welfare and Recreation department provides fitness, recreation, lodging, and food and beverage programs for service members and their families.

Utility Systems Operator Worker Trainee

Company: Department of the Navy - Naval Facilities Engineering Systems Command

Location: Bangor, Washington Bangor, Washington

Posted Sep 25, 2024

This flyer notifies interested applicants of anticipated vacancies and provides instructions on how to apply. It also notes that notice of result letters will not be sent to applicants who respond to the flyer.

Accounting Technician

Company: Department of Health and Human Services - Indian Health Service

Location: Nespelem, Washington Nespelem, Washington

Posted Sep 25, 2024

The job announcement is for an accounts receivable support position in a patient accounting system. The position reports to the Business Office Manager and may be eligible for recruitment or relocation incentives.

Information Technology Specialist (INFOSEC)

Company: Other Agencies and Independent Organizations - Office of Inspector General for the Federal Housing Finance Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 25, 2024

The Federal Housing Finance Agency Office of Inspector General promotes the economy, efficiency, and integrity of FHFAs programs and operations by conducting audits, investigations, evaluations, and reviews, and recommending courses of action designed to support FHFAs mission of ensuring a safe and sound mortgage finance system that provides reliable liquidity and funding for housing finance and community investment.

Chief Digital Architect

Company: BAE Systems

Location: Washington DC

Posted Sep 25, 2024

BAE Systems Inc is looking for an experienced Chief Digital Architect CDA to refine enhance and deliver its digital strategy. The CDA will be responsible for digital strategy and executing the digital transformation for a $14B organization. The role requires a thorough understanding of engineering supply chain and manufacturing processes, as well as experience in coordinating a digital strategy with data analytics teams.

Principal Network Engineer

Company: GCyber

Location: Washington DC

Posted Sep 25, 2024

GCyber is hiring a Principal Network Engineer to support a Next Gen contract at the Pentagon. The role requires full-time onsite work in Arlington, VA. The job involves providing architecture and engineering expertise, administering network support, and troubleshooting issues.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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