Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Staff Program Manager

Company: Thermo Fisher Scientific

Location: Washington DC

Posted Sep 25, 2024

The job description is for a program/project manager position at Thermo Fisher Scientific, requiring a bachelor's degree or equivalent experience, PMP certification, and 6+ years of experience in program/project management and new product development. The role involves leading collaborative teams, defining and delivering commitments, and driving problem-solving activities.

Cloud DevOps Engineer

Company: Two Six Technologies

Location: Washington DC

Posted Sep 25, 2024

Two Six Technologies is seeking a DevOps Engineer to join their team. The company builds innovative products and provides troubleshooting and operations support with a focus on security, containerization, and automation.

Senior Retention Specialist

Company: The Washington Post

Location: Washington DC

Posted Sep 25, 2024

The Washington Post is seeking a Senior Retention Specialist to join their subscriptions marketing team. The role involves leading efforts to increase subscriber revenue and retention through digital marketing campaigns. The job requires strong analytical skills, project management, and interpersonal skills.

Senior Software Engineer, Ad Engineering

Company: The Washington Post

Location: Washington DC

Posted Sep 25, 2024

The Washington Post is hiring a Senior Software Engineer to join its Ad Engineering and Monetization team. The job involves working on a large portfolio of diverse software, collaborating with colleagues, and developing innovative solutions. The company offers competitive compensation and benefits, including comprehensive health insurance, pension, and paid time off.

Senior Business Technology Product Manager

Company: Appian Corporation

Location: Washington DC

Posted Sep 25, 2024

Appian is a software company that values respect, work, and impact. They are passionate about technology and strive for excellence. The company offers a range of benefits, including training, growth opportunities, and a community that fosters inclusivity.

Information Security Engineer

Company: Appian Corporation

Location: Washington DC

Posted Sep 25, 2024

Appian is a software company that values respect, work, and impact. They are seeking talented Information Security Engineers to join their team and provide a diverse array of growth and development opportunities.

Client Relations Manager

Company: Aristotle

Location: Washington DC

Posted Sep 25, 2024

The job description outlines the responsibilities of a Client Relations Manager, including managing client relationships, ensuring project delivery on time and within budget, and identifying upsell opportunities. The role requires strong communication, analytical, and problem-solving skills, as well as experience in customer relationship management and project management.

Systems Engineer

Company: BLN24

Location: Washington DC

Posted Sep 25, 2024

BLN24 is a rapidly growing digital creative agency that supports the US Federal Government. They are looking for an experienced Systems Engineer to join their team. The job involves developing and maintaining data processing pipelines and systems using Python, SQL, and modern data engineering tools.

Cryptocurrency Analyst

Company: BAE Systems

Location: Washington DC

Posted Sep 25, 2024

BAE Systems is looking for cryptocurrency experts to support the national security mission of the United States in the field of data analytics and financial exploitation. The ideal candidate will have a keen understanding of virtual currencies, cryptocurrency exchanges, digital assets, and payment service providers.

Implementation & Training Associate

Company: Privia Health

Location: Washington DC

Posted Sep 25, 2024

The job description is for an Implementation and Training Associate at Privia Health, a technology-driven national physician enablement company. The role involves launching top doctors into the company's high-performance network, providing project management, training, and support. The job requires a bachelor's degree, 2+ years of experience in practice management or EHR implementation, and technical project management skills.

Retention Specialist

Company: The Washington Post

Location: Washington DC

Posted Sep 25, 2024

The Washington Post is seeking a Retention Specialist to join its subscription marketing team. The role involves executing strategies to enhance subscriber retention, collaborating with product and retention manager, and driving data-driven decision-making to support digital marketing strategies.

Senior Information Security Engineer

Company: Appian Corporation

Location: Washington DC

Posted Sep 25, 2024

Appian is a software company that values respect, work, and impact. They are seeking a Senior Information Security Engineer to join their team, which is dedicated to accomplishing hard things. The company offers training, development opportunities, and a community that fosters inclusivity.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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