Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Finance Resource Officer

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 25, 2024

Finance Resource Officers provide financial services including financial calculations and analysis of programs and budgets.

Principal Solutions Architect- NetBackup

Company: Veritas Technologies

Location: Washington DC

Posted Sep 25, 2024

Veritas Technologies is a leader in secure multicloud data management, with a reputation for reliability and scalability. The company is looking for a Principal Solutions Architect to join its customer-facing teams and create a vision for its architectures and solutions.

Accountant

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 25, 2024

Accountants use their skills in challenging and rewarding areas such as financial statement compilation and analysis, general ledger review and analysis, and payroll and tax accounting.

Health Technician

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Seattle, Washington Seattle, Washington

Posted Sep 25, 2024

The job posting is for a Health Technician position at the VA Puget Sound Health Care System. The Recruitment Incentive has been cancelled and applicants will be reviewed every other week starting 11202023.

Technical Services/Research Law Librarian

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington DC

Posted Sep 25, 2024

The Technical ServicesResearch Law Librarians assist with managing core legal information repositories for the Office of General Counsel.

Global Sourcing Specialist - Hardlines

Company: BDA

Location: Washington DC

Posted Sep 25, 2024

The job posting is for a Global Sourcing Specialist at BDA, a top global Merchandise Agency. The job requires experience in project management, manufacturing, and logistics, as well as strong problem-solving skills and ability to work in a fast-paced creative environment. The company offers a competitive salary range of $70,000 to $85,000 per year, as well as a range of benefits and perks.

Graphics and Videography Specialist - Engineer

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington DC

Posted Sep 25, 2024

The agency is looking for Graphics and Videography Specialists to work in Engineering, applying hands-on expertise to design and build tailored solutions.

Support Integration Officer (Deployed Support Officer)

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 25, 2024

The position requires a 5-year contract term agreement and provides global operational support.

Case Administrator

Company: Judicial Branch - U.S. Courts

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 25, 2024

This position is located in the United States District and Bankruptcy Courts for the District of Columbia Clerks Office Operations Division and reports to the Operations Supervisor.

Cook NA-06

Company: Department of the Army - Army Installation Management Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Sep 25, 2024

The position is located at Texas Roadhouse Restaurant and is looking for a customer service professional who can work in a fast-paced environment.

Enterprise Systems IT Specialist

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington DC

Posted Sep 25, 2024

The Enterprise System IT Specialists provide consultation, analysis, and problem resolution for technology products and applications.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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