Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Recreation Assistant - Cliffside

Company: Department of the Navy - Commander, Navy Installations

Location: Oak Harbor, Washington Oak Harbor, Washington

Posted Sep 23, 2024

The Morale Welfare and Recreation department provides fitness, recreation, lodging, and food and beverage programs for service members and their families. This position is located at the Cliffside RV Park aboard NAS Whidbey Island.

Subcontracts and Compliance Specialist

Company: Censeo Consulting Group

Location: Washington DC

Posted Sep 23, 2024

Censeon Consulting Group is a management consulting firm that helps public sector and nonprofit clients build operational excellence. They are looking for a Subcontracts and Compliance Specialist to join their team, who will be responsible for subcontract administration, contract management, and compliance. The ideal candidate will have a strong academic background, minimum of 35 years of related experience, and knowledge of common practices, procedures, and processes of contract administration.

Accountant

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 23, 2024

Accountants use their skills in challenging and rewarding areas such as financial statement compilation and analysis, general ledger review and analysis, and payroll and tax accounting.

Recreation Assistant - Bangor Fitness

Company: Department of the Navy - Commander, Navy Installations

Location: Bangor, Washington Bangor, Washington

Posted Sep 23, 2024

The Morale Welfare and Recreation department provides fitness, recreation, lodging, and food and beverage programs for service members and their families.

Recreation Assistant- Camp McKean

Company: Department of the Navy - Commander, Navy Installations

Location: Bremerton, Washington Bremerton, Washington

Posted Sep 23, 2024

This job posting is for a position in the Non-Appropriated Fund (NAF) Fitness, Sports, and Deployed Support Branch of Commander, Navy Installations Command (CNIC) at Naval Base Kitsap - Bangor. The role involves supporting the Military's Quality of Life programs, providing fitness, recreation, lodging, and food and beverage services. The successful candidate must have practical work experience in customer service or data entry, and be able to perform basic mathematical computations. They must also be able to obtain food handler's certification, CPR, and First Aid within 90 days of hire. The position requires considerable physical activity and may involve working on weekends and holidays. A valid state driver’s license and high school diploma are required. The job offers a comprehensive benefits package as part of a U.S. government career.

IT Specialist (Infosec)- P

Company: Department of Transportation - Office of the Secretary of Transportation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 23, 2024

DOTOST will use Direct Hire Authority to fill IT Specialist positions. Applicants may be referred to Selecting Officials during the open period and for up to 90 days after the closing date.

IT Specialist (Infosec)- P

Company: Department of Transportation - Office of the Secretary of Transportation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 23, 2024

DOTOST will use Direct Hire Authority to fill IT Specialist positions. Applicants may be referred to Selecting Officials during the open period and for up to 90 days after the closing date.

Cook NA-06

Company: Department of the Army - Army Installation Management Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Sep 23, 2024

The position is located at Texas Roadhouse Restaurant and is looking for a customer service professional who can work in a fast-paced environment.

Guest Services Representative

Company: Department of the Air Force - Air Mobility Command

Location: Fairchild AFB, Washington Fairchild AFB, Washington

Posted Sep 23, 2024

This position is for a flexible intermittent worker at the 92 Force Support Squadron Fairchild Inn Fairchild AFB WA. The worker will receive and confirm room reservations, register and assign rooms to guests, and issue room keys. The position is guaranteed 0 hours but may work up to 40 hours per week depending on the needs of the facility.

Case Administrator

Company: Judicial Branch - U.S. Courts

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 23, 2024

This position is located in the United States District and Bankruptcy Courts for the District of Columbia Clerks Office Operations Division and reports to the Operations Supervisor.

Information Technology Specialist (INFO SEC/ NETWORK/ APPSW)

Company: Department of State - Department of State - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 23, 2024

This is a public notice for the use of the Direct Hire Authority. Interested applicants must follow the directions in the How to Apply section to be considered.

Recreation Assistant

Company: Department of the Navy - Commander, Navy Installations

Location: Bangor, Washington Bangor, Washington

Posted Sep 23, 2024

The Morale Welfare and Recreation department provides fitness, recreation, lodging, and food and beverage programs for service members and their families.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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