Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Information Technology Specialist (INFOSEC)

Company: Other Agencies and Independent Organizations - Office of Inspector General for the Federal Housing Finance Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 23, 2024

The Federal Housing Finance Agency Office of Inspector General promotes the economy, efficiency, and integrity of FHFAs programs and operations by conducting audits, investigations, evaluations, and reviews, and recommending courses of action designed to support FHFAs mission of ensuring a safe and sound mortgage finance system that provides reliable liquidity and funding for housing finance and community investment.

Inspector General (IG)

Company: Other Agencies and Independent Organizations - Election Assistance Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 23, 2024

The Inspector General reports to the Chair of the US Election Assistance Commission and is responsible for leading the Office of the Inspector General program.

Hostess/Cashier

Company: Department of the Navy - Commander, Navy Installations

Location: Bangor, Washington Bangor, Washington

Posted Sep 23, 2024

The incumbent performs cashiering tasks, greets guests, and escorts them to their table.

Hostess/Cashier

Company: Department of the Navy - Commander, Navy Installations

Location: Bremerton, Washington Bremerton, Washington

Posted Sep 23, 2024

The Morale Welfare and Recreation department provides fitness, recreation, lodging, and food and beverage programs for service members and their families. The primary function of the incumbent is to perform cashiering tasks.

Microbiologist Laboratory Analyst

Company: UL Solutions

Location: Washington DC

Posted Sep 23, 2024

The job description is for a Microbiologist Laboratory Analyst position at UL, a company that values diversity, inclusion, and innovation. The role involves performing various laboratory tests and analyses, and requires a bachelor's degree in a relevant field and at least one year of laboratory experience.

Technical Lead

Company: ArdentMC

Location: Washington DC

Posted Sep 23, 2024

Ardent is seeking a Technical Lead to join their team, offering competitive benefits, professional development opportunities, and a rewarding environment. The company values its employees' wellbeing and is committed to their growth and success.

Recreation Assistant - Community Rec

Company: Department of the Navy - Commander, Navy Installations

Location: Bremerton, Washington Bremerton, Washington

Posted Sep 23, 2024

The Morale Welfare and Recreation department provides fitness, recreation, lodging, and food and beverage programs for service members and their families.

Utility Systems Operator Worker Trainee

Company: Department of the Navy - Naval Facilities Engineering Systems Command

Location: Bangor, Washington Bangor, Washington

Posted Sep 23, 2024

This flyer notifies interested applicants of anticipated vacancies and provides instructions on how to apply. It also notes that notice of result letters will not be sent to applicants who respond to the flyer.

Recreation Assistant (Sports)

Company: Department of the Navy - Commander, Navy Installations

Location: Silverdale, Washington Silverdale, Washington

Posted Sep 23, 2024

The Morale Welfare and Recreation department provides fitness, recreation, lodging, and food and beverage programs for service members and their families.

Operations Manager

Company: Harmonia Holdings Group

Location: Washington DC

Posted Sep 23, 2024

Harmonia Holdings Group LLC is a rapidly growing federal government contractor that provides innovative solutions to its clients. The company is committed to fostering a workplace that encourages growth, initiative, and employee satisfaction. It offers a range of benefits to its employees, including competitive compensation, a family-focused culture, and a dynamic work environment.

Recreation Assistant

Company: Department of the Navy - Commander, Navy Installations

Location: Bremerton, Washington Bremerton, Washington

Posted Sep 23, 2024

The Morale Welfare and Recreation department provides fitness, recreation, lodging, and food and beverage programs for service members and their families.

Client Order Coordinator- Document Processing

Company: CSC

Location: Washington DC

Posted Sep 23, 2024

CSC is a global business legal and financial services company that provides knowledge-based solutions to clients worldwide. They are hiring Client Order Coordinators for various teams, including the UCC Filing team, and offer competitive benefits, paid time off, and opportunities for growth.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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