Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Operations Specialist

Company: [solidcore]

Location: Washington DC

Posted Sep 23, 2024

solidcore is a national boutique fitness company seeking an Operations Specialist to implement and monitor operational aspects of the business. The role involves working with cross-functional partners, managing the Operations team inbox, and ensuring brand standards are met across all studios.

Chief Engineer

Company: STR

Location: Washington DC

Posted Sep 23, 2024

STR is seeking a Chief Engineer to develop concepts for new programs and contribute to the execution of programs within the MDA Group. The successful candidate will have significant experience in Navy and Air Force air domain platforms, and will be able to demonstrate the ability to collaborate on complex matters and lead multidisciplinary teams.

Executive Consultant (Climate SME) -REMOTE

Company: Strategic Resolution Experts

Location: Washington DC

Posted Sep 24, 2024

The job posting is seeking an Executive Consultant with expertise in climate science and resilience to support the federal government in developing strategies for extreme heat, drought, wildfire, and energy. The role requires strong communication and leadership skills, as well as the ability to work independently and manage competing priorities.

Case Manager

Company: Morgan & Morgan, P.A.

Location: Washington DC

Posted Sep 23, 2024

Morgan & Morgan is seeking a Case Manager to join their team. The ideal candidate is highly organized, customer-focused, and empathetic. The Case Manager will assist attorneys in developing settlements, preparing documents, and interacting with clients and insurance carriers.

Sr FEP Program Manager

Company: Blue Cross Blue Shield Association

Location: Washington DC

Posted Sep 23, 2024

The job posting describes a Senior Program Manager role with a comprehensive package of benefits, including paid time off, holidays, and medical insurance. The role requires expertise in data analysis, business operations, and project management, with a minimum of 7 years of experience.

NetSuite Consultant (Managed Services)

Company: Kimberlite Partners

Location: Washington DC

Posted Sep 23, 2024

The job posting is for a NetSuite Consultant to join a consulting firm. The role involves providing post-implementation support, designing and deploying NetSuite solutions, and delivering top-notch customer support. The company encourages collaboration, professional growth, and ownership.

Product Manager II

Company: Alarm.com

Location: Washington DC

Posted Sep 23, 2024

Alarmcom is seeking a Product Manager II to join their growing team. The company is looking for a solution-oriented professional with good communication skills, technical competence, and proven product management experience. The job requires driving the entire product development life cycle, collaborating with product designers and software engineers, and working closely with stakeholders to bring, maintain, and develop Alarmcom services and tools.

Human Capital SME (REMOTE)

Company: Strategic Resolution Experts

Location: Washington DC

Posted Sep 23, 2024

The job posting is for an Executive Consultant in Human Capital and Strategy, requiring a US citizen with a strong background in strategy development, organizational change management, and talent management. The ideal candidate will have experience with strategic planning, program analysis, and design, and will be able to work independently. The company offers a competitive salary range of $80,000 to $200,000 per year and a positive work environment.

IP Administrative Support Specialist

Company: Crowell & Moring

Location: Washington DC

Posted Sep 23, 2024

Crowell amp Moring LLP is an international law firm seeking an IP Administrative Support Specialist to provide administrative support and customer service to the IP Trademark and Patent Attorneys and Secretaries. The position requires a BABS degree or equivalent specialized IP experience and a minimum of two years of professional experience.

Incident Manager III

Company: Solutions³ LLC

Location: Washington DC

Posted Sep 23, 2024

The job posting is seeking an Incident Manager III to perform investigations, develop mitigation plans, and assist with the restoration of services for a US Government customer. The ideal candidate should have 5+ years of directly relevant experience in cyber incident management or cybersecurity operations.

Full Stack Developer

Company: BAE Systems

Location: Washington DC

Posted Sep 23, 2024

The job description is for a cloud hosted AWS enterprise application developer with experience in Agile methodologies, Java, JavaScript, and AWS services. The company offers competitive pay, employee benefits, and a commitment to diversity and inclusion.

Scrum Master

Company: BAE Systems

Location: Washington DC

Posted Sep 23, 2024

BAE Systems is looking for a Scrum Master to join their team to support a cloud-based AWS mission critical system for their Federal Customer. The ideal candidate will be able to collaborate with cross-functional teams, demonstrate strong leadership abilities, and have the desire to be part of a dynamic team.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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