Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

User Interface (UI) Full Stack Developer

Company: AnaVation LLC

Location: Washington DC

Posted Sep 19, 2024

AnaVation is seeking a UI Full Stack Developer to join their team and support their mission critical customer. The company provides innovative solutions and an engaging culture, and offers a range of benefits and opportunities for growth.

Contracting Officer

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 19, 2024

Contracting Officers streamline the acquisition process to maximize resources and negotiate complex contracts.

Support Integration Officer (Deployed Support Officer)

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 19, 2024

The position requires a 5-year contract term agreement and provides global operational support.

Contract Auditor

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 19, 2024

Contract Auditors provide value by analyzing asset costs, preparing exhibits, and offering financial audit advisory services.

Team Leader Technology Integration

Company: BryceTech

Location: Washington DC

Posted Sep 19, 2024

BryceTech is a technology company that partners with clients to deliver mission and business success. They are looking for a Technology Integration Team Leader to lead a team that focuses on the DOTMLPF integration of technology from across the Adaptive Acquisition Framework. The company offers a full range of benefits and a culture of engagement and partnership with clients.

Support Generalist

Company: Core One

Location: Washington DC

Posted Sep 19, 2024

Core One is seeking an experienced Support Generalist to support the US Government in the Northern Virginia area. The candidate will provide support expertise to customers across the Agency, resolving customer issues and providing specialized support.

Program Analyst (Remote Opportunity)

Company: Mind Computing

Location: Washington DC

Posted Sep 19, 2024

MindComputing is seeking a dynamic Program Analyst to join their team and support a critical project with the Department of Veterans Affairs. The role involves leading teams, driving process improvements, and making a difference in veterans' healthcare.

Logistics Officer

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington DC

Posted Sep 19, 2024

Logistics Officers work on diverse teams providing logistics and supply chain solutions in support of the Agency's global mission.

Senior Software Engineer, Back End- Bank Tech

Company: Capital One

Location: Washington DC

Posted Sep 19, 2024

Capital One is seeking Back End Software Engineers to work on fullstack development tools and technologies, collaborating with Agile teams to design, develop, test, implement, and support technical solutions. The role requires a Bachelor's Degree and at least 4 years of professional software engineering experience.

Engineer/Facilities Project Manager

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 19, 2024

EngineerFacilities Project Managers provide products and services for Agency customers by developing and coordinating civil electrical and mechanical standards and recapitalization projects.

Principal Site Reliability Engineer

Company: Chameleon Consulting Group LLC

Location: Washington DC

Posted Sep 19, 2024

The job posting is for a DevOps Engineer position at Chameleon Consulting Group, responsible for building a Kubernetes-based capability to support cyber operations. The role requires experience with automation, scripting, and security clearances.

Human Resources Analyst

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 19, 2024

Human Resources Analysts provide workforce metrics reports and analysis to broaden leadership understanding of the workforce and help inform their decisionmaking.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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