Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Database Administrator

Company: AnaVation LLC

Location: Washington DC

Posted Sep 19, 2024

AnaVation is seeking a Database administrator to join their team and support their mission critical customer in Reston, VA. The company provides unmatched value to its customers and employees through innovative solutions and an engaging culture.

Sr. Network Engineer III (5420)

Company: MetroStar

Location: Washington DC

Posted Sep 19, 2024

The job posting is for a Network Engineer III position at MetroStar Systems. The job requires experience in managing network technologies, leading a team, and working with Cisco equipment. The company emphasizes its commitment to diversity and inclusion, and offers a generous benefits package and professional growth opportunities.

Manager, Sales Development - Strategic

Company: Okta

Location: Washington DC

Posted Sep 19, 2024

Okta is looking for a driven sales development leader to lead a team of sales development representatives. The role involves developing a team's quarterly plan, hiring and onboarding new team members, and providing coaching and feedback. Okta offers a competitive salary, benefits, and a dynamic work environment.

UI Developer Sr

Company: BAE Systems

Location: Washington DC

Posted Sep 19, 2024

The job description is for a full stack developer with experience in NET C, Angular, and SQL. The job requires strong problem-solving and analytical skills, as well as the ability to work independently. The company offers a competitive salary range, employee benefits, and a commitment to diversity and inclusion.

Enterprise Planning Lead - Strategic Initiatives (Flexible - Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Sep 19, 2024

Fannie Mae is a company that offers flexible work arrangements and a diverse and inclusive workplace. The Enterprise Planning Lead role is a challenging opportunity to make a difference in the housing industry while working with a talented team.

Senior Data Scientist

Company: Harmonia Holdings Group

Location: Washington DC

Posted Sep 19, 2024

Harmonia Holdings Group LLC is a minority and female-owned federal government contractor that provides innovative solutions to its clients. The company is looking for a talented Senior Data Scientist to join its AI and Machine Learning team. The job requires experience in data management, programming, and deployment of machine learning models. The company offers a competitive compensation package, a family-focused culture, and a dynamic work environment.

Audit and Compliance Specialist

Company: ATPCO

Location: Washington DC

Posted Sep 19, 2024

ATPCO is seeking a highly skilled and detail-oriented Audit and Compliance Specialist to ensure ongoing compliance with Legal and Regulatory Frameworks. The ideal candidate will have a strong background in audit preparation, working closely with auditors, collaborating with various teams, and supporting Third-Party Risk Management activities.

Systems Administrator

Company: AnaVation LLC

Location: Washington DC

Posted Sep 19, 2024

AnaVation is seeking a Systems Administrator to join their team and support their mission critical customer in Reston, VA. The company provides unmatched value to its customers and employees through innovative solutions and an engaging culture.

Audit Consultant

Company: MassMutual

Location: Washington DC

Posted Sep 19, 2024

The job posting is for an Audit Consultant position at MassMutual, a company that values strong communication skills, leadership traits, and self-awareness. The role involves conducting audits, developing relationships with business management, and promoting team business knowledge and client relationships.

Federal Account Manager

Company: Radiant Digital

Location: Washington DC

Posted Sep 19, 2024

The job description is for a Federal Account Manager at Radiant Digital, requiring 2+ years of consulting or program management experience in the federal market, with a focus on building and maintaining relationships, identifying opportunities, and providing excellent customer service.

Senior Associate Workday Product Support - Workday Financial (Flexible - Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Sep 19, 2024

Fannie Mae is a flexible hybrid company that offers a range of benefits and opportunities for growth. The company is committed to fostering a diverse and inclusive workplace and is an equal opportunity employer.

COMSEC Costodian

Company: Leidos

Location: Washington DC

Posted Sep 18, 2024

Leidos is looking for a COMSEC Custodian to join their dynamic team. The role involves safeguarding and controlling COMSEC material, maintaining records, and providing training to users. The company offers great benefits, flexible schedules, and career growth opportunities.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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