Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Contract Auditor

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 18, 2024

Contract Auditors provide value by analyzing asset costs, preparing exhibits, and offering financial audit advisory services.

Price to Win (PTW) Capture Manager

Company: BAE Systems

Location: Washington DC

Posted Sep 18, 2024

The job description is for a Manager-level practitioner in the Intelligence and Security Sector, responsible for collecting competitive intelligence and developing winning bid strategies. The role requires a strong analytical mind, experience in defense industry, and ability to work independently and in a team.

Palo Alto Engineer

Company: GCyber

Location: Washington DC

Posted Sep 18, 2024

GCyber is hiring a Palo Alto Engineer to support the DISA Compartmented Enterprises Services Office in transforming their Secure Web Services environment. The role requires expertise in Palo Alto firewall technologies, networking, and security, with a focus on DoD and intelligence community needs.

Staff Software Engineer, Traffic Management Systems

Company: Fastly

Location: Washington DC

Posted Sep 18, 2024

Fastly is a company that helps people stay better connected with the things they love by providing a cloud platform for creating digital experiences. They are looking for a technical leader to join their Traffic Management Systems Team to design and operate distributed systems that are scalable, fault-tolerant, and easy to manage.

Software Development Engineer IV - Wallet Authentication

Company: ID.me

Location: Washington DC

Posted Sep 18, 2024

IDme is a high-growth enterprise software company that simplifies how people prove and share their identity online. The company empowers people to control their data through a portable and trusted login, and has received numerous awards and funding.

Senior Drupal Developer with Angular (Full Stack)

Company: Arthur Grand Technologies Inc

Location: Washington DC

Posted Sep 18, 2024

Arthur Grand Technologies is a minority-owned company providing staffing and technology consulting services. They have a strong team of professionals and are seeking a Senior Drupal Developer for a long-term contract.

Human Resources Analyst

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 18, 2024

Human Resources Analysts provide workforce metrics reports and analysis to broaden leadership understanding of the workforce and help inform their decisionmaking.

Senior Network Engineer

Company: GCyber

Location: Washington DC

Posted Sep 18, 2024

GCyber is hiring a Senior Network Engineer to support a mission critical program. The ideal candidate will be responsible for ensuring the reliability, stability, and performance of the environment. The role requires a high level of technical proficiency and an in-depth understanding of networking and related technologies.

RF Payload Systems Engineer

Company: The Aerospace Corporation

Location: Washington DC

Posted Sep 18, 2024

The Aerospace Corporation is seeking a RF Payload Systems Engineer Senior Project Engineer to provide embedded support to a government program office. The position requires a Bachelors degree in a relevant STEM field and 12 or more years of increasingly more responsible engineering experience.

Contracting Officer

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 18, 2024

Contracting Officers streamline the acquisition process to maximize resources and negotiate complex contracts.

Staff Product Manager - Identity

Company: ID.me

Location: Washington DC

Posted Sep 18, 2024

IDme is a high-growth enterprise software company that simplifies identity verification and empowers people to control their data. The company has received numerous awards and has raised over $275 million in funding. IDme is seeking a Staff Product Manager to drive the strategy and execution of product initiatives.

Engineer/Facilities Project Manager

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 18, 2024

EngineerFacilities Project Managers provide products and services for Agency customers by developing and coordinating civil electrical and mechanical standards and recapitalization projects.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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