Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

IT Helpdesk Manager

Company: ADNET Systems, Inc.

Location: Washington DC

Posted Sep 17, 2024

The Manager of IT Helpdesk is a pivotal role in leading and mentoring Helpdesk staff, aligning IT strategy with organizational goals, and implementing a world-class IT support function. The role emphasizes the management of office productivity tools and technology systems, ensuring the Helpdesk serves as a key enabler of AIPAC's growth and technological advancement.

Sr. Enterprise Architect III (5421)

Company: MetroStar

Location: Washington DC

Posted Sep 18, 2024

The job description is for an Enterprise Architect III at MetroStar, responsible for strategizing, planning, and recommending the modernization of a Federal Customer's IT infrastructure. The role requires a strong background in IT, experience in enterprise architecture, and a passion for people.

Senior Network Engineer (TS/SCI)

Company: Tau Six

Location: Washington DC

Posted Sep 17, 2024

The job posting is for a Senior Network Engineer position at a company that delivers cybersecurity and systems integration services to the US National Security market. The role requires a strong background in network engineering, with experience in designing, deploying, and maintaining enterprise-level IT systems. The job also requires a high level of security clearance and the ability to work with sensitive information.

Relationship Manager/Compliance Consultant

Company: MassMutual

Location: Washington DC

Posted Sep 18, 2024

The job posting is for a Relationship Manager position at MassMutual, requiring 10+ years of experience in compliance, risk, and subject matter expertise. The ideal candidate will have excellent interpersonal skills, business and compliance acumen, and the ability to analyze data. The company offers a strong and stable ethical business, industry-leading pay and benefits, and opportunities for mentorship and networking.

Software Engineer (.NET | Federal | Top Secret)

Company: Rackner

Location: Washington DC

Posted Sep 18, 2024

Rackner is seeking a Full Stack Developer with experience in NET and SQL development, DevOps, and cloud technologies. The company offers a range of benefits, including employee development and training, competitive pay, and a positive work environment.

System Administrator

Company: Red Gate Group

Location: Washington DC

Posted Sep 17, 2024

The Red Gate Group is seeking a System Administrator to support the Defense Threat Reduction Agency. The role involves troubleshooting and break-fix repairs, customer support, and monitoring and performance management.

Pricing - Financial Engineering - Associate (Flexible Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Sep 18, 2024

Fannie Mae is a company that helps people buy and rent homes. They are looking for a Pricing Financial Engineering Associate to work on their Capital Markets Pricing and Valuation team. The job involves using financial models to value Fannie Mae's assets and liabilities, and working with a team to create cash flow models and pricing methodologies.

AI Solution Architect

Company: Seekr Technologies

Location: Washington DC

Posted Sep 18, 2024

Seekr is a privately held artificial intelligence company that is seeking an AI Solutions Architect to help customers implement AI solutions and realize transformational business opportunities. The role demands strong technical experience with AI and ML technologies and a deep understanding of the opportunities and challenges enterprises face in adopting AI.

Communications Consultant

Company: Intact Technology

Location: Washington DC

Posted Sep 17, 2024

Intact Culture is committed to customer success, employee satisfaction, and making the world a better place. They promote a healthy work-life balance, provide exceptional benefits, and prioritize employee wellbeing. The company is committed to providing the highest level of service to its customers and has been named a Washington Post Top Workplace multiple times.

Executive Director of Brand Sales

Company: Resonate

Location: Washington DC

Posted Sep 18, 2024

Resonate is a company that uses AI to provide cutting-edge marketing and advertising solutions. They have a strong team and offer a flexible work environment. The job posting is for a sales position that requires experience in selling analytics software to marketers.

Senior C++ / Core Agent Engineer (m/f/x)

Company: Dynatrace

Location: Washington DC

Posted Sep 17, 2024

The job description is for a software developer position at Dynatrace, a company that provides software intelligence solutions. The role involves developing and maintaining the core components of the company's software, working with a team to design and implement new features, and ensuring product quality through comprehensive quality assurance measures.

Oracle DBA

Company: Leidos

Location: Washington DC

Posted Sep 18, 2024

Leidos is looking for a Database Administrator to support its Sponsors Entitlement Programs. The company offers great benefits, career growth, and opportunities to work on prestigious projects. The job requires experience with Oracle, MS SQL, UNIX, PostGres, and Linux, as well as an active TSSCI with Polygraph.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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