Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

SUPERINTENDENT, SPACE SCIENCE DIVISION

Company: Department of the Navy - Office of Naval Research

Location: Naval Research Laboratory, Washington, District of Columbia Naval Research Laboratory, Washington, District of Columbia

Posted Sep 17, 2024

The Naval Research Laboratory in Washington DC is seeking a Superintendent for the Space Science Division. The Division has approximately 120 employees and operates an annual budget of $55 million.

Business Development Executive-Department of Interior

Company: IBM

Location: US Washington

Posted Sep 17, 2024

The job description is for a Business Development Executive at IBM, responsible for leading the identification, growth, and bid of opportunities to secure new contracts across Federal Civilian accounts. The role requires experience in securing large-scale contracts, leading and inspiring teams, and developing compelling value propositions.

Information Technology Specialist (INFOSEC)

Company: Other Agencies and Independent Organizations - Office of Inspector General for the Federal Housing Finance Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 17, 2024

The Federal Housing Finance Agency Office of Inspector General promotes the economy, efficiency, and integrity of FHFAs programs and operations by conducting audits, investigations, evaluations, and reviews, and recommending courses of action designed to support FHFAs mission of ensuring a safe and sound mortgage finance system that provides reliable liquidity and funding for housing finance and community investment.

Chief, Economic Affairs Branch

Company: Executive Office of the President - Office of Management and Budget

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 17, 2024

The position is located in the Executive Office of the President's Office of Management and Budget's International Affairs Division. The incumbent is responsible for budget formulation, legislative analysis, and management of international economic and development programs.

Hostess/Cashier

Company: Department of the Navy - Commander, Navy Installations

Location: Bangor, Washington Bangor, Washington

Posted Sep 17, 2024

The incumbent performs cashiering tasks, greets guests, and escorts them to their table.

Inspector General (IG)

Company: Other Agencies and Independent Organizations - Election Assistance Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 17, 2024

The Inspector General (IG) reports to the Chair of the U.S. Election Assistance Commission (EAC) and is responsible for leading the Office of the Inspector General (OIG) program at EAC. Candidates must be a US Citizen, have Federal auditing experience, and meet specific qualifications including at least 10 years of auditing experience and sophisticated analytical skills. Preference is given to those with experience in providing direction to subordinate and contracted auditing professionals in an Office of the Inspector General. Mandatory technical qualifications include demonstrated ability to lead and direct a division, comprehensive audit, inspection, or evaluation program, oversee and coordinate project teams, and communicate effectively with high-level officials.

Utility Systems Operator Worker Trainee

Company: Department of the Navy - Naval Facilities Engineering Systems Command

Location: Bangor, Washington Bangor, Washington

Posted Sep 17, 2024

This flyer notifies interested applicants of anticipated vacancies and provides instructions on how to apply. It also notes that notice of result letters will not be sent to applicants who respond to the flyer.

Senior Software Engineer

Company: Appian Corporation

Location: Washington DC

Posted Sep 17, 2024

Appian is a software company that values respect, work, and impact. As a Senior Software Engineer, you will work on building a product that serves customers in new and innovative ways. The company offers a range of benefits, including training, development opportunities, and a community that fosters inclusivity.

Accounting Technician

Company: Department of Health and Human Services - Indian Health Service

Location: Nespelem, Washington Nespelem, Washington

Posted Sep 17, 2024

The job announcement is for an accounts receivable support position in a patient accounting system. The position reports to the Business Office Manager and may be eligible for recruitment or relocation incentives.

Recreation Assistant (Sports)

Company: Department of the Navy - Commander, Navy Installations

Location: Silverdale, Washington Silverdale, Washington

Posted Sep 17, 2024

The Morale Welfare and Recreation department provides fitness, recreation, lodging, and food and beverage programs for service members and their families.

Hostess/Cashier

Company: Department of the Navy - Commander, Navy Installations

Location: Bremerton, Washington Bremerton, Washington

Posted Sep 17, 2024

The Morale Welfare and Recreation department provides fitness, recreation, lodging, and food and beverage programs for service members and their families. The primary function of the incumbent is to perform cashiering tasks.

Senior Drupal Developer

Company: Arthur Grand Technologies Inc

Location: Washington DC

Posted Sep 17, 2024

Arthur Grand Technologies is a minority-owned company providing staffing and technology consulting services. They have a strong team of professionals and are seeking a Senior Drupal Developer for a long-term contract.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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