Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Vice President, Revenue Marketing

Company: BetterUp

Location: Washington DC

Posted Sep 17, 2024

The company BetterUp is looking for a Vice President of Revenue Marketing to drive growth and profitability. The role requires a data-driven leader who can collaborate with sales and other departments to achieve measurable business outcomes.

Account Executive

Company: nitra

Location: Washington DC

Posted Sep 16, 2024

Nitra is a fintech company that provides credit and financial services to healthcare providers. They are seeking an Account Executive to join their team and expand their customer base.

Product Data Analyst

Company: Resonate

Location: Washington DC

Posted Sep 17, 2024

Resonate is a company that is transforming the marketing world with its cutting-edge solutions based on AI-driven consumer data and intelligence. They are seeking a detail-oriented and technically skilled Product Data Analyst to join their team.

Product Manager

Company: Momentus Technologies

Location: Washington DC

Posted Sep 16, 2024

Momentus Technologies is a company that provides event and venue management software to customers worldwide. They are looking for a talented Product Manager to join their team and help build innovative products. The company offers a range of benefits, including comprehensive insurance, exceptional 401k match, and unlimited time off.

Account Manager, Enterprise

Company: 3E

Location: Washington DC

Posted Sep 16, 2024

3E is a mission-driven company that provides data analytics and software solutions for workplace and chemical safety, product stewardship, supply chain management, and sustainability. They are seeking an experienced Account Manager to expand their business across customer bases.

Enterprise Planning Lead - Strategic Initiatives (Hybrid - Flex)

Company: Fannie Mae

Location: Washington DC

Posted Sep 17, 2024

Fannie Mae is a company that offers flexible work arrangements and a diverse and inclusive workplace. The company is looking for an Enterprise Planning Lead to support portfolio planning and management, and the role requires experience in project management, data analysis, and communication.

Web DevOps - MUST Be US Citizen with Active Secret Clearance.

Company: EDC Consulting

Location: Washington DC

Posted Sep 16, 2024

EDC Consulting is a small business provider of enterprise solutions and strategic business support to the Federal Government. They offer a rich corporate culture with driven and determined leadership in a dynamic environment. The company is looking for a Web and Application Administrator to support their clients' commercial cloud customers.

Manager, Growth (GEOINT)

Company: Fraym

Location: Washington DC

Posted Sep 16, 2024

The job posting is for a Manager position at Fraym, a geospatial data company. The Manager will be responsible for building and expanding relationships with government customers, generating new business opportunities, and communicating Fraym's value proposition. The ideal candidate has experience in the national security space, selling technology to government customers, and has a strong understanding of government contracts.

Sales Manager

Company: La-Z-Boy Incorporated

Location: Washington DC

Posted Sep 16, 2024

LaZBoy Incorporated is a company that values its employees and customers, with a focus on creating a comfortable and inclusive environment. The company is looking for a Sales Manager to join its team, with a focus on creating long-term customer relationships and driving sales.

Senior Associate Workday Product Support - Workday Financial (Hybrid - Flex)

Company: Fannie Mae

Location: Washington DC

Posted Sep 17, 2024

Fannie Mae is a company that helps make a home a possibility for millions of homeowners and renters. The company is looking for a Senior Associate to join their team to support the product lifecycle and provide tactical support across product areas.

Cloud Computing Specialist Sr

Company: GAMA-1 Technologies

Location: Washington DC

Posted Sep 16, 2024

The job posting is seeking a highly experienced Cloud Computing Specialist to support GAMA1's growing Cloud Services practice. The successful candidate will help drive GAMA1's efforts to support NOAA's cloud initiatives, including increasing IT efficiency, improving IT delivery, and reducing costs.

Data Integrations Specialist

Company: Alloy.ai

Location: Washington DC

Posted Sep 16, 2024

Alloyai is a fast-growing startup that works with consumer goods companies to manage supply and demand. They are looking for a data integration expert to join their team and help deploy and maintain data for customers.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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