Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Customer Operations Manager

Company: C3 AI

Location: Washington DC

Posted Sep 17, 2024

C3ai Inc is a leading Enterprise AI software provider with an opening for a Customer Operations Manager to join their team in Tysons VA. The role involves managing critical business processes, tracking key metrics, and providing data insights to support customer success.

Contracting Officer

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 17, 2024

Contracting Officers streamline process acquisition the to maximize resources and negotiate complex contracts.

Product Owner

Company: Chameleon Consulting Group LLC

Location: Washington DC

Posted Sep 17, 2024

The job description is for a Senior Product Manager position at Chameleon Consulting Group, requiring experience in software development, Agile methodologies, and security clearance. The role involves building a platform for cyber development activities and collaborating with teams and stakeholders. The company offers a competitive salary, benefits package, and opportunities for training and professional development.

Senior Customer Success Manager Federal/National Defense

Company: Nexthink

Location: Washington DC

Posted Sep 17, 2024

Nexthink is a company that provides digital employee experience solutions. The job description is for a Customer Success Manager to support growth and customer retention in the USA. The role requires experience in customer success, software industry, and large enterprise accounts. The company offers a comprehensive benefits plan, flexible hours, and unlimited vacation.

Financial Analyst IV

Company: Spry Methods, Inc.

Location: Washington DC

Posted Sep 17, 2024

Spry is a company that values its employees, offering a positive and energetic work environment. They are looking for Financial Analysts to join their team, with a focus on government customers. The company provides a range of benefits, including medical, vision, and dental coverage, as well as paid holidays and time off.

Client Services Associate

Company: BAYADA Home Health Care

Location: Washington DC

Posted Sep 17, 2024

BAYADA Home Health Care is looking for a Customer Success Manager to join their Montgomery County Home Health office in Gaithersburg, MD. The role involves providing superior customer service, managing client services, and building relationships with clients and referral sources. The company offers a comprehensive benefits plan, competitive pay, and opportunities for growth and advancement.

IT Project Manager (5379)

Company: MetroStar

Location: Washington DC

Posted Sep 17, 2024

MetroStar is looking for an IT Project Manager to join their National Security business unit. The job requires experience in DevSecOps, Cloud, and Cyber projects, as well as strong communication and problem-solving skills. The company values its employees and offers a generous benefits package and opportunities for professional growth.

SCRM Supervisory Analyst

Company: Exiger

Location: Washington DC

Posted Sep 17, 2024

The job posting is for a SCRM Supervisory Analyst position at Exiger, requiring expertise in supply chain risk management, advanced tools, and platforms. The role involves providing subject matter expertise, training users, and leading by example. The company values diversity and inclusion, and is committed to creating a sustainable risk and compliance environment.

Program Analyst

Company: Trilogy Federal

Location: Washington DC

Posted Sep 17, 2024

Trilogy Federal is looking for a Program Analyst to support a large federal agency's change management workstream. The position requires 2+ years of experience with project management, change management, and organizational analysis. The company offers various benefits and is an Equal Employment Opportunity employer.

Product Transformation Manager - 100% Remote (REF1684B)

Company: Citizant

Location: Washington DC

Posted Sep 17, 2024

Citizant is a leading provider of professional IT services to the US government, seeking to address pressing challenges in Agile application development, Enterprise Data Management, and Program Management. The company values a collaborative and supportive culture, and is seeking an experienced Product Transformation Manager to join its remote team.

SCRM Implementation Engineer

Company: Exiger

Location: Washington DC

Posted Sep 17, 2024

The job posting is for a SCRM Implementation Engineer at Exiger, responsible for developing, testing, and troubleshooting Exiger's products. The role requires strong proficiency in software development, troubleshooting, and communication. The company values diversity and inclusion, and is committed to creating a sustainable risk and compliance environment.

Contract Auditor

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 17, 2024

Contract Auditors provide value by analyzing asset costs, preparing exhibits, and offering financial audit advisory services.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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