Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Collibra Solution Architect - (Onsite - REF1560M)

Company: Citizant

Location: Washington DC

Posted Sep 16, 2024

Citizant is a leading provider of professional IT services to the US government, seeking to address pressing challenges in data management, architecture, and program management. The company values collaboration, ethics, and a commitment to excellence.

Mid-Level Full Stack Developer

Company: IBM

Location: US Washington

Posted Sep 16, 2024

The job description highlights the importance of long-term relationships, collaboration, and innovation in IBM Consulting. The role requires a mid-level Full Stack Developer to work on developing and maintaining applications for a federal customer, with a focus on high-quality, reliable, and maintainable code.

Data Scientist - 100% Remote (REF1670U)

Company: Citizant

Location: Washington DC

Posted Sep 16, 2024

Citizant is a leading provider of professional IT services to the US government, seeking to address pressing challenges in areas such as Agile application development, Enterprise Data Management, and Program Management. The company is looking for a Data Scientist to join their remote team, supporting a federal client.

Enterprise Software Sales Manager, Health Plan Solutions

Company: InterSystems

Location: Washington DC

Posted Sep 16, 2024

InterSystems is seeking an Enterprise Sales Manager to lead a high-performance team selling Unified Member Care Management and Compliance solutions to large US healthcare payer organizations. The role involves developing and executing sales and marketing strategies, recruiting and managing a team, and maintaining technical fluency in software capabilities.

Chief, Economic Affairs Branch

Company: Executive Office of the President - Office of Management and Budget

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 16, 2024

This position is located in the Executive Office of the President (EOP), Office of Management and Budget (OMB), International Affairs Division (IAD), Economic Affairs Branch. The Chief, Economic Affairs Branch, is responsible for budget formulation and execution, legislative analysis, and management of international economic and development programs. The role requires U.S. citizenship, a favorable security determination, and the ability to pass pre-employment and random drug tests. The position does not require a specific education but demands senior-level experience in budget development, economic programs, and international affairs. The selected candidate must also demonstrate leadership skills, results-driven approach, business acumen, and coalition-building abilities.

Desktop Engineer - Full Scope Poly

Company: CDW

Location: Washington DC

Posted Sep 16, 2024

CDW is a leading technology solutions provider seeking an IT professional to lead the implementation and deployment of the 1E application. The role requires strong analytical and problem-solving skills, as well as experience with Splunk and SCCM environments.

Sr Network Cloud Engineer (Hybrid)

Company: DLH Holdings Corp.

Location: Washington DC

Posted Sep 16, 2024

DLH Corporation is a company that delivers health and national security readiness solutions through science research and development. They have a team of experts who solve complex problems using advanced tools and technologies. The company offers a range of benefits to its employees, including a 401k retirement plan and training opportunities.

Mid-Level DevOps Engineer

Company: IBM

Location: US Washington

Posted Sep 16, 2024

The job description is for an IBM Application Architect who helps clients transform their business and solve complex problems. The role requires technical leadership, collaboration, and experience with Java, JavaScript, Ruby, Python, and CICD tools. The ideal candidate has a passion for high-quality code, is agile, and can obtain a DHS EOD Public Trust.

Solution Architect - 100% Remote (REF1663I)

Company: Citizant

Location: Washington DC

Posted Sep 16, 2024

Citizant is a leading provider of professional IT services to the US government, seeking to address pressing challenges in areas such as Agile application development, Enterprise Data Management, and Program Management. The company values collaboration, ethics, and a commitment to excellence.

Research Analyst

Company: Radiant Digital

Location: Washington DC

Posted Sep 16, 2024

The job description involves conducting research, analysis, and administrative tasks, as well as providing customer service and supporting policy and program development. The role also involves staying up to date on industry trends and collaborating with colleagues.

Deputy Associate Director for Economic Policy

Company: Executive Office of the President - Office of Management and Budget

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 16, 2024

This position is located in the Executive Office of the President (EOP), Office of Management and Budget (OMB), Economic Policy Division. As Deputy Associate Director for Economic Policy, the role involves providing expert advice to the Chief Economist and leading a team of economists in analyzing fiscal, micro-economic, and macro-economic effects of Federal policies. The job requires U.S. citizenship, a favorable security determination, and the ability to pass drug tests. Applicants must submit narrative statements addressing Mandatory Technical Qualifications (MTQs) and Executive Core Qualifications (ECQs). No education qualification is required, but a one-year probationary period is necessary. The position offers a comprehensive benefits package.

Director of Business Development

Company: ADVATIX

Location: Washington DC

Posted Sep 16, 2024

The job posting is looking for a Director of Business Development to lead sales efforts and develop new clients. The ideal candidate has strong communication skills, entrepreneurial spirit, and experience in selling complex solutions to Fortune 500 companies.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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