Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Senior Project Manager

Company: McFadyen Digital

Location: Washington DC

Posted Sep 13, 2024

McFadyen Digital is a leading advisor and implementer of eCommerce Marketplace solutions, with a strong track record of delivering innovative solutions to Fortune 500 companies. The company is seeking a project manager to lead large-scale web integration projects, with a focus on customer management, team leadership, and technical expertise.

Federal Account Manager

Company: Optiv

Location: Washington DC

Posted Sep 13, 2024

The job posting is for a Federal Client Manager position at Optiv+ClearShark, requiring 7+ years of experience in solution and services-based sales within an Information Technology environment, with a strong business orientation and entrepreneurial mindset. The role involves building a substantial sales pipeline, establishing strong relationships with technology partners and field sales representatives, and maintaining internal communications with the OptivClearShark team.

Relationship Specialist I

Company: VyStar Credit Union

Location: Washington DC

Posted Sep 13, 2024

VyStar Credit Union is offering a competitive pay and excellent benefit package to its employees. The Relationship Specialist I role involves providing excellent member experiences, identifying member needs, and growing consumer and business relationships.

Client Account Executive, Federal

Company: Hitachi Vantara

Location: Washington DC

Posted Sep 13, 2024

Hitachi Vantara Federal is a company that combines technology, intellectual property, and industry knowledge to deliver data managing solutions. They are seeking an experienced sales professional to join their DODIntelligence sales team. The role involves acquiring new Federal Accounts, developing prospects, and closing deals. The company values diversity, equity, and inclusion, and offers industryleading benefits and services.

Human Resources Partner II

Company: Management Sciences for Health

Location: Washington DC

Posted Sep 13, 2024

The job description is for an HR Partner role at MSH, responsible for providing human resources services to internal clients, including recruitment, benefits, policy development, and employee relations. The role requires strong experience in HR, project management, and communication skills.

Technical Account Manager, Post Sales, SME

Company: Qualys

Location: Washington DC

Posted Sep 13, 2024

The job posting is for a Technical Account Manager position at Qualys, a company that values innovation and teamwork. The role involves managing customer relationships, ensuring customer satisfaction, and working closely with PreSales to close deals. The ideal candidate has a background in security and systems networking, excellent communication skills, and a strong work ethic.

Roasted Bean Assistant Manager - MGM Springfield

Company: MGM Resorts International

Location: Washington DC

Posted Sep 13, 2024

MGM Resorts is seeking a Restaurant Assistant Manager to create unique and showstopping experiences for guests. The ideal candidate has high volume restaurant management experience and excellent customer service skills. The job offers various perks and benefits, including wellness programs, discounts, and professional development opportunities.

Administrative Assistant

Company: Axios

Location: Washington DC

Posted Sep 13, 2024

Axios is hiring administrative assistants to support their growing teams in their VA headquarters. The ideal candidate will have a proactive entrepreneurial spirit, strong organization skills, and a passion for Axios' mission. The company offers a competitive salary range, benefits, and a positive work environment.

Financial Analyst - FP&A

Company: Surescripts

Location: Washington DC

Posted Sep 13, 2024

Surescripts is a company that provides health intelligence sharing to increase patient safety, lower costs, and ensure quality care. The company is looking for a Financial Analyst to join their Financial Planning and Analysis team.

Sr. Network Engineer

Company: National Geographic Society

Location: Washington DC

Posted Sep 13, 2024

The job posting is for a Sr. Network Engineer position at the National Geographic Society. The role involves designing, implementing, and maintaining the network infrastructure, as well as collaborating with other teams. The job requires a bachelor's degree in Computer Science or a related field, and a minimum of six years of experience in network engineering and administration.

Lead TRIRIGA Application Developer-US Federal

Company: JLL Technologies

Location: Washington DC

Posted Sep 13, 2024

The job description is for a Lead TRIRIGA Application Developer position at JLL, a global real estate and investment management services company. The job involves developing and implementing TRIRIGA-based solutions for a US Federal customer. The company offers a supportive culture, comprehensive benefits package, and personalized benefits that support personal wellbeing and growth.

Emerging Enterprise Sales Manager

Company: Amplitude

Location: Washington DC

Posted Sep 13, 2024

Amplitude is a leading digital analytics platform that helps companies unlock the power of their products. The company is seeking an Emerging Enterprise Sales Manager to lead a US-based team of Account Executives focused on driving growth in the emerging enterprise segment.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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