Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Deputy Associate Director for Economic Policy

Company: Executive Office of the President - Office of Management and Budget

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 13, 2024

This position is responsible for providing expert advice and technical assistance to a staff of economists in the analysis of fiscal, microeconomic, and macroeconomic effects of Federal spending, tax credit, and regulatory policies.

Senior Electrical Engineer

Company: Syska Hennessy Group

Location: Washington DC

Posted Sep 13, 2024

The job posting is for a Senior Electrical Engineer position at Syska Hennessy Group. The company is seeking an experienced professional to join their team in Washington DC. The job responsibilities include providing trade-specific system design, layout, and coordination with other trades. The company offers a competitive salary range of $99,255 to $140,882, as well as a range of benefits, including medical, dental, and vision insurance, 401k retirement plan, and tuition reimbursement.

Deputy Director, Office of Digital Services and Technical Architecture (Chief Artificial Intelligence Officer)

Company: Other Agencies and Independent Organizations - Environmental Protection Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 13, 2024

The announcement is for a Senior Executive Service SES position in the Office of Mission Support Office of Digital Services and Technical Architecture. The position is office-centered and requires physical reporting to the duty station on a regular basis. EPA offers work-from-home and work schedule flexibilities.

Senior BIM Technician

Company: Syska Hennessy Group

Location: Washington DC

Posted Sep 13, 2024

The job posting is for a Senior BIM Technician position at Syska Hennessy Group, a global leader in consulting engineering and commissioning services. The company offers a dynamic work environment, competitive compensation, and flexible work schedules. The job responsibilities include setting up and editing MEP plans, managing project files, and supervising CADBIM technicians. The ideal candidate will have demonstrated proficiency in AutoCAD and MEP tools, and will need effective organizational skills and strong communication skills.

Deputy Associate Administrator for State Broadband Initiatives

Company: Department of Commerce - National Telecommunications and Information Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 13, 2024

The position is located in the Office of Internet Connectivity and Growth National Telecommunications and Information Administration NTIA of the US Department of Commerce. The incumbent provides leadership with the execution of state-based initiatives for Internet connectivity and growth.

Deputy Director Interior Business Center

Company: Department of the Interior - Office of the Secretary of the Interior

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 13, 2024

The Department of the Interior structures its SES positions into categories to determine the minimum pay. The minimum pay for this position is $18035900.

Accounting Technician

Company: Department of Health and Human Services - Indian Health Service

Location: Nespelem, Washington Nespelem, Washington

Posted Sep 13, 2024

The job announcement is for an accounts receivable support position in a patient accounting system. The position reports to the Business Office Manager and may be eligible for recruitment or relocation incentives.

Director, Assessment and Remediation Division

Company: Other Agencies and Independent Organizations - Environmental Protection Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 13, 2024

This Senior Executive Service SES position is in the Office of Land and Emergency Management Office of Superfund Remediation and Technology Innovation Assessment and Remediation Division. The position is office-centered and requires physical presence at the duty station. EPA offers work-from-home and work schedule flexibilities.

Information Technology Specialist (INFOSEC)

Company: Other Agencies and Independent Organizations - Office of Inspector General for the Federal Housing Finance Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 13, 2024

The Federal Housing Finance Agency Office of Inspector General promotes the economy, efficiency, and integrity of FHFAs programs and operations by conducting audits, investigations, evaluations, and reviews, and recommending courses of action designed to support FHFAs mission of ensuring a safe and sound mortgage finance system that provides reliable liquidity and funding for housing finance and community investment.

Chief, Economic Affairs Branch

Company: Executive Office of the President - Office of Management and Budget

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 13, 2024

The position is located in the Executive Office of the President's Office of Management and Budget's International Affairs Division. The incumbent is responsible for budget formulation, legislative analysis, and management of international economic and development programs.

Supervising Mechanical Engineer

Company: Syska Hennessy Group

Location: Washington DC

Posted Sep 13, 2024

The job posting is for a Supervising Mechanical Engineer position at Syska Hennessy Group. The company is seeking a candidate with a strong technical background in project coordination and supervisory skills. The job offers a competitive salary range, flexible benefits, and opportunities for professional development.

Director Regulations Interpretations

Company: Department of Labor - Employee Benefits Security Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 13, 2024

This position is located in the US Department of Labor DOL Employee Benefits Security Administration. All qualified applicants are encouraged to apply.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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