Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Contract Auditor

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 14, 2024

Contract Auditors provide value by analyzing asset costs, preparing exhibits, and offering financial audit advisory services.

Contracts Manager

Company: Amentum

Location: Washington DC

Posted Sep 14, 2024

The job posting is for a Contracts Compliance Manager position at Amentum, requiring a self-starter with excellent communication skills to oversee contract administration and coordination of a program in Germany. The role involves ensuring contractual compliance, liaising with stakeholders, and coordinating contract administration documents.

Audit Manager

Company: Red Cell Partners

Location: Washington DC

Posted Sep 14, 2024

Andesite is building the next generation cybersecurity analyst experience, backed by top investors like General Catalyst and Red Cell Partners. They are looking for an Audit Manager to join their Security & Compliance team.

Project Manager

Company: GAMA-1 Technologies

Location: Washington DC

Posted Sep 14, 2024

GAMA1 Technologies LLC is seeking a remote Project Manager/IT Business Analyst to support their growing Cloud Services practice. The ideal candidate will have experience leading development teams within an agile framework and coordinating sprints, deliverables, and coordination for a team of cloud administrators and data scientists.

Back of House Supervisor

Company: PharmaCann

Location: Washington DC

Posted Sep 14, 2024

PharmaCann Inc is looking for energetic results-driven individuals to join their rapidly growing team and industry. The Back of the House Supervisor is responsible for managing policy and procedure compliance, inventory, and operational objectives.

Senior Communications Specialist

Company: DarkStar Intelligence

Location: Washington DC

Posted Sep 13, 2024

The Communications Specialist is responsible for leading the development, coordination, and editing of communication materials, including speeches, talking points, and other products. The role involves advising senior executives, mentoring junior staff, and utilizing tools like Adobe Creative Cloud Suite.

Front of House Manager

Company: PharmaCann

Location: Washington DC

Posted Sep 14, 2024

PharmaCann Inc is looking for energetic results-driven individuals to join their rapidly growing team and industry. The Front of House Manager is responsible for managing a team that develops implements and continuously improves all quality training customer experience programs.

Solutions Consultant Manager - Intel (Pre-Sales)

Company: Palo Alto Networks

Location: Washington DC

Posted Sep 13, 2024

Palo Alto Networks is a company that values innovation, disruption, and customer satisfaction. They are looking for a Solutions Consultant Manager to lead a team of Solutions Consultants in a specific district. The role involves guiding and developing the team, building relationships with customers, and providing technical leadership in customer interactions.

Customer Implementation Specialist (Northeast)

Company: Transfr

Location: Washington DC

Posted Sep 13, 2024

Transfr is seeking a Customer Implementation Specialist to join their team. The role requires virtual and onsite work, setting up and managing rollouts of their solutions to clients. The ideal candidate will be responsible for ensuring successful implementations, providing handson support, and fostering strong client relationships.

AI Engagement Director, Federal

Company: C3 AI

Location: Washington DC

Posted Sep 13, 2024

C3ai Inc is a leading Enterprise AI software provider seeking an AI Engagement Director Federal to lead post-sales engagement model, customer success, and application implementation.

Senior Manager, Solutions Engineering, Federal

Company: Cloudflare

Location: Washington DC

Posted Sep 14, 2024

The job description is for a Senior Manager Solutions Engineering Federal role at Cloudflare. The job involves working closely with the Federal team, mentoring and coaching team members, and developing technical solutions for federal clients. The ideal candidate has experience in sales engineering leadership, coaching, and team management, and is passionate about technology and coaching.

Data Engineer

Company: Alloy.ai

Location: Washington DC

Posted Sep 14, 2024

Alloyai is a fast-growing startup that works with consumer goods companies to manage supply and demand. They are looking for a Data Engineer to build and maintain data integrations, and the role requires a strong understanding of data engineering concepts and experience with Python and relational databases.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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