Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Senior IoT Sales Specialist (Cumulocity)

Company: Software AG

Location: Washington DC

Posted Sep 13, 2024

Software AG is a company that simplifies the connected world by providing technology that integrates applications, devices, and clouds. They help organizations become a truly connected enterprise and make smarter decisions faster. The company values inclusion, integrity, and innovation and offers a range of benefits to its employees.

Oracle Apex Developer - Remote

Company: Arthur Grand Technologies Inc

Location: Washington DC

Posted Sep 13, 2024

Arthur Grand AG is an IT services firm specializing in Digital Transformation initiatives. They are seeking an Oracle Apex Developer for one of their clients. The job requires experience in Oracle Application Express, data modeling, and JavaScript. The company values its employees and offers challenging work, market-relevant benefits, and opportunities for professional growth.

Security Specialist III/IV

Company: The Aerospace Corporation

Location: Washington DC

Posted Sep 13, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, providing innovative solutions and technical expertise. The company is committed to providing an inclusive and diverse workplace, and offers a range of benefits and opportunities for growth and development.

SDR Manager

Company: Authorium (formerly City Innovate)

Location: Washington DC

Posted Sep 13, 2024

Authorium is seeking a highly motivated and results-driven SDR Manager to lead and grow their Sales Development Representative team. The role involves developing and implementing strategies to identify key markets and opportunities, executing coordinated campaigns, and fostering a high-performing team.

Communications/Press Support - Press & Public Diplomacy (PPD)

Company: Seneca Holdings

Location: Washington DC

Posted Sep 13, 2024

The Seneca Nation Group is seeking a CommunicationsPress Support professional in Washington DC to support the Department of State Bureau of European and Eurasian Affairs. The job requires strong written and spoken English communication skills, problem-solving, and ability to work under pressure.

Office Administrator

Company: Oxfam America

Location: Washington DC

Posted Sep 13, 2024

The job description is for an Office Administrator position at Oxfam America, responsible for facilities management, administrative support, and other duties. The job requires excellent customer service skills, ability to work independently, and commitment to Oxfam's mission and values.

Network Engineer

Company: Competitive Range

Location: Washington DC

Posted Sep 13, 2024

The job posting is seeking an experienced Network Engineer to support existing or planned systems and networks. The role involves conducting management and engineering transition, providing engineering and integration support, and providing solution fielding and support. The ideal candidate should have a strong understanding of network protocols, security standards, and performance optimization techniques.

Cyber Network Defense Analyst (CNDA) 4

Company: ARSIEM Corporation

Location: Washington DC

Posted Sep 13, 2024

ARSIEM Corporation is a company that provides support to government clients, offering a range of services including cyber network defense and digital forensics. They are looking for a Cyber Network Defense Analyst 4 to support one of their government clients in Arlington, VA.

Bar Manager - Fuddruckers Chinatown

Company: Perkins Management

Location: Washington DC

Posted Sep 13, 2024

Fuddruckers is looking for a friendly and organized Restaurant Bar Manager to join their team. The role involves managing day-to-day operations, providing direction to the bar staff, and ensuring compliance with regulations. The job offers competitive benefits and opportunities for advancement.

Sr. Manager, Security Customer Assurance

Company: Cloudflare

Location: Washington DC

Posted Sep 13, 2024

The job posting is for a Sr Manager of Customer Assurance at Cloudflare. The role involves developing and operating a global customer assurance function, working with customers and internal stakeholders to demonstrate Cloudflare's security posture, and creating security compliance assets. The job requires experience with security compliance frameworks, managing a global team, and communicating complex concepts in easy-to-consume terms.

Quality Assurance

Company: Competitive Range

Location: Washington DC

Posted Sep 13, 2024

The job posting is looking for a Quality Assurance QA Analyst to ensure the performance, reliability, and quality of customer network infrastructure. The role involves executing detailed network tests, developing comprehensive test plans, and collaborating with stakeholders to identify and resolve network issues.

AE Pacific NW CX CCaaS

Company: 8x8

Location: Washington DC

Posted Sep 13, 2024

8x8 is a company that provides cloud-based unified communications and contact center solutions. They are looking for an Enterprise Account Executive to sell their solutions to large-scale customers.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

Related Pages