Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Accounts Payable Specialist

Company: ADNET Systems, Inc.

Location: Washington DC

Posted Sep 12, 2024

AdNetAccountNet Inc is a management consulting firm that is looking for an experienced Accounts Payable Specialist for a temporary assignment. The ideal candidate should have experience with calculating, posting, and managing accounting figures and financial records. The company values diversity and equality and is committed to building a team with a variety of backgrounds, skills, and views.

Advisory Solution Consultant-Manufacturing

Company: ServiceNow

Location: Washington DC

Posted Sep 12, 2024

ServiceNow is a company that values its employees and customers, with a focus on innovation and making a positive impact. The company is looking for a Solution Consultant to join its team, with a focus on supporting Employee Experience, Customer Workflow, and ITX Solution Sales.

Generative AI Data Scientist

Company: Deepwatch, inc.

Location: Washington DC

Posted Sep 12, 2024

Deepwatch is a cybersecurity company that offers managed security services, innovative AI-based solutions, and a unique professional development benefit. The company is recognized for its great place to work, excellent cybersecurity solutions, and exceptional customer experience.

Senior DevSecOps Engineer (Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Sep 12, 2024

Fannie Mae is looking for a Senior DevSecOps Engineer to join their team. The role involves developing data infrastructure, maintaining information monitoring, and identifying security improvements. The company offers a flexible environment, opportunities for growth, and a comprehensive benefits package.

Data Analyst

Company: Kunai

Location: Washington DC

Posted Sep 12, 2024

Kunai is a digital consultancy that partners with clients to deliver innovative solutions. They are looking for a Data Analyst to help drive work for a critical data product. The role requires a strong background in data analysis, coding, and data visualization.

Sr. Project Manager (5415)

Company: MetroStar

Location: Washington DC

Posted Sep 13, 2024

The job description is for a Project Manager to work with the PMO to manage projects, prepare dashboards, and ensure delivery aligns with requirements. The company is looking for someone with experience in IT program management, data center operations, and IT infrastructure management. The job requires strong interpersonal skills, ability to design and maintain dashboards, and experience with agile methodologies.

VP of Sales

Company: Socure

Location: Washington DC

Posted Sep 13, 2024

Socure is a company that specializes in digital identity verification and fraud prevention. They have received several awards and have a strong mission to verify 100% of good identities in real-time and eliminate identity fraud on the internet.

Federal Acquisition and Contract Specialist

Company: Censeo Consulting Group

Location: Washington DC

Posted Sep 12, 2024

Censeo Consulting Group is a management consulting firm that helps public sector and nonprofit clients build operational excellence. They are looking for passionate and driven candidates to join their team as a Contract Specialist.

Data Modeling Engineer

Company: Kunai

Location: Washington DC

Posted Sep 12, 2024

Kunai is a digital consultancy that partners with clients to deliver innovative solutions. They are looking for a Data Modeling Engineer to help drive work for a critical data product. The role requires experience in metadata, ontology, and linked data tools, as well as strong communication skills.

Enterprise Account Manager

Company: Trend Micro

Location: Washington DC

Posted Sep 13, 2024

Trend Micro is a global cybersecurity leader that helps make the world safe for exchanging digital information. The company is looking for top talent to join their team and offers a range of benefits and opportunities for growth.

Resource Manager

Company: MetroStar

Location: Washington DC

Posted Sep 13, 2024

The job description is for a Resource Manager to ensure efficient and effective sourcing, onboarding, and deployment of personnel. The role requires strong analytical skills, attention to detail, and communication skills. MetroStar Systems is committed to building a diverse and inclusive culture and offers a generous benefits package.

A/V Project Manager

Company: Copper River Family of Companies

Location: Washington DC

Posted Sep 12, 2024

Copper River Enterprise Services is seeking an Audio Visual AV Project Manager to support Nuclear Regulatory Commission's Conference Room buildouts. The job requires extensive experience in the AudioVisual industry, ability to effectively interface with clients, vendors, and personnel, and strong aptitude for multitasking.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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