Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Accounting Technician

Company: Department of Health and Human Services - Indian Health Service

Location: Nespelem, Washington Nespelem, Washington

Posted Sep 12, 2024

The job announcement is for an accounts receivable support position in a patient accounting system. The position reports to the Business Office Manager and may be eligible for recruitment or relocation incentives.

Director Regulations Interpretations

Company: Department of Labor - Employee Benefits Security Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 12, 2024

This position is located in the US Department of Labor DOL Employee Benefits Security Administration. All qualified applicants are encouraged to apply.

Enterprise Account Executive, Washington, D.C.

Company: BetterUp

Location: Washington DC

Posted Sep 12, 2024

The company BetterUp is looking for a sales professional with experience in enterprise sales, who can build strong relationships with clients, and has a track record of overachieving. The job offers a competitive compensation plan, flexible paid time off, and access to BetterUp coaching.

Senior Accountant - Accounts Receivable

Company: Intelsat

Location: Washington DC

Posted Sep 12, 2024

The job posting is for a Senior Accountant position at Intelsat, requiring a Bachelor's degree in Finance or Accounting, 7+ years of experience, and proficiency in Microsoft Office and Oracle. The role involves managing accounts receivable, generating reports, and assisting with revenue recognition. The company offers a hybrid work environment, development opportunities, and a range of benefits.

Deputy Associate Director for Economic Policy

Company: Executive Office of the President - Office of Management and Budget

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 12, 2024

This position is responsible for providing expert advice and technical assistance to a staff of economists in the analysis of fiscal, microeconomic, and macroeconomic effects of Federal spending, tax credit, and regulatory policies.

Administrative and Business Operations Support (Evergreen)

Company: B.F. Saul Company

Location: Washington DC

Posted Sep 12, 2024

B F Saul Company is a successful privately-owned real estate company looking for top talent to join their team. They offer competitive benefits and perks, and are seeking an administrative professional to provide support to their executives and teams.

Director, Assessment and Remediation Division

Company: Other Agencies and Independent Organizations - Environmental Protection Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 12, 2024

This Senior Executive Service SES position is in the Office of Land and Emergency Management Office of Superfund Remediation and Technology Innovation Assessment and Remediation Division. The position is office-centered and requires physical presence at the duty station. EPA offers work-from-home and work schedule flexibilities.

IT Support Analyst

Company: ID.me

Location: Washington DC

Posted Sep 12, 2024

IDme is a high-growth enterprise software company that simplifies identity proofing and verification. They have received numerous awards and have a strong focus on digital access and inclusion. The company is looking for an IT Support Analyst to join their team.

Senior Program Control Analyst

Company: Intelsat

Location: Washington DC

Posted Sep 12, 2024

The job posting is for a Senior Program Control Analyst position at Intelsat, a technology leader in satellite technology. The role involves managing project financials, tracking progress, and ensuring compliance with government and customer requirements. The company offers a hybrid work environment, development opportunities, and a range of benefits and perks.

DevSecOps Engineer

Company: T-Rex Solutions, LLC

Location: Washington DC

Posted Sep 12, 2024

TRex Solutions is looking for a DevSecOps Engineer to support an enterprise cloud development effort with the US Census Bureau. The role involves designing, implementing, and maintaining security controls and processes across the SDLC, as well as creating and implementing automation and system integration for various build platforms.

Chief, Economic Affairs Branch

Company: Executive Office of the President - Office of Management and Budget

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 12, 2024

The position is located in the Executive Office of the President's Office of Management and Budget's International Affairs Division. The incumbent is responsible for budget formulation, legislative analysis, and management of international economic and development programs.

Technology Innovation Lead

Company: Dynamo Technologies

Location: Washington DC

Posted Sep 12, 2024

Dynamo Technologies LLC is seeking a Solution Architect Engineer to support internal innovation and software product development. The role involves technical leadership, design, and implementation of scalable software solutions, as well as collaboration with cross-functional teams.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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