Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Head of Life Product

Company: MassMutual

Location: Washington DC

Posted Sep 09, 2024

MassMutual is hiring a Head of Life Product to join their team. The role requires innovative thinking, competitive awareness, and an eye toward risk and capital management. The ideal candidate excels as an executive leader overseeing all aspects of the life product suite.

Senior DevSecOps Engineer

Company: Brivo

Location: Washington DC

Posted Sep 09, 2024

Brivo is seeking a Senior DevSecOps Engineer to help build features for their security-oriented IoT platform. The role involves working with the Engineering and DevOps teams to update CI pipelines with security best practices and ensure perimeter security of applications.

Senior InfoSec Engineer

Company: Brivo

Location: Washington DC

Posted Sep 09, 2024

Brivo is seeking a Senior InfoSec Engineer to build features for their security-oriented IoT platform. The role involves working with the Engineering and DevOps teams to update CI pipelines with security best practices and ensure perimeter security of applications.

Actuarial Intern, Summer 2025

Company: MassMutual

Location: Washington DC

Posted Sep 09, 2024

MassMutual is looking for students to participate in their Actuarial Internship Program. The program provides leadership and development opportunities, and interns will work on key assignments throughout the enterprise. The ideal candidate is dedicated to obtaining their FSA designation, has strong analytical skills, and is able to work independently and collaboratively.

Windows Applications Packager (Cloud) (Expert)

Company: BAE Systems

Location: Washington DC

Posted Sep 10, 2024

The job description is for a Windows Applications Packager Cloud Systems Engineer at BAE Systems. The company promotes a strong collaborative culture and provides flexible work environment. The job involves performing engineering analyses, software development, integration, testing, and maintenance tasks. The team consists of about 20 engineers and is looking for a Windows Systems Engineer to support Azure Infrastructure.

XM Success Manager - Enterprise East

Company: Qualtrics

Location: Washington DC

Posted Sep 09, 2024

Qualtrics is a company that creates software for delivering exceptional frontline experiences, building high-performing teams, and designing products people love. They are looking for scrappy individuals to join their XM Success Team and have a huge impact on customer retention and expansion.

Implementation & Training Associate

Company: Privia Health

Location: Washington DC

Posted Sep 09, 2024

The job description is for an Implementation and Training Associate at Privia Health, a company that elevates the patient-provider relationship by delivering tools, talent, and technology. The role involves launching top doctors into their high-performance network, providing project management, training, and support, and setting practices up for long-term success.

SQL Developer (Remote Opportunity)

Company: VetsEZ

Location: Washington DC

Posted Sep 09, 2024

VetsEZ is seeking a SQL Developer to support a project with the Department of Veterans Affairs. The position involves performing ETL processes, modeling data tables, and designing database architectures. The ideal candidate has a Bachelor's degree in Computer Science or a related field and 5+ years of experience with Microsoft SQL Server.

Senior Public Policy and Comment Analysis Specialist

Company: ICF

Location: Washington DC

Posted Sep 09, 2024

The job posting is for a Senior Public Policy and Comment Analysis Specialist position at ICF, a global advisory and technology services provider. The role involves analyzing public comments on federal regulatory initiatives, providing advice to clients, and contributing to federal rulemaking documents. The job requires a bachelor's degree in Public Policy or a related field, plus 4+ years of related work experience, and US citizenship.

Support Analyst – GIS – Regulated Industries

Company: Esri

Location: Washington DC

Posted Sep 10, 2024

The job posting is for a Support Analyst position at Esri, a company that provides geospatial technology. The role involves providing technical support to customers, troubleshooting issues, and working in a dynamic and high-performing environment. The company offers competitive total rewards, including health and welfare benefits, 401k and profit-sharing programs, and opportunities for personal and professional growth.

Director/Sr. Director Product Marketing, Wallet

Company: ID.me

Location: Washington DC

Posted Sep 09, 2024

IDme is a high-growth enterprise software company that simplifies identity proofing and verification. The company has received numerous awards and has raised over $275 million in funding. As a Product Marketing leader, you will play a pivotal role in driving the success of IDme's products.

Technical Writer

Company: BCMC

Location: Washington DC

Posted Sep 09, 2024

BCMC is seeking a Technical Writer to support a US Government customer in providing cybersecurity support. The role involves developing technical communications, coordinating with Incident Management teams, and maintaining program technical documents.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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